Five workflows.
One customer record.
bitbybit isn't a stack of disconnected tools. Discovery, sales, support, and retention all run on the same conversational customer record — the one that begins at the first message, not at checkout.
Discovery, cart, and checkout — all in the thread.
AI agents that read live Shopify catalog, build carts, send payment links, and close the order without bouncing the customer to a landing page.
See WhatsApp commerce → WhatsApp MarketingClick-to-WhatsApp ads that compound, not interrupt.
CTWA + Meta CAPI loop: ad click → qualified conversation → CRM update → repeat purchase. 40–70% lower CPL than landing-page form-fills in WhatsApp-heavy markets.
See marketing & lead gen → Sales AutomationEvery WhatsApp conversation is revenue data.
Buying signals become CRM updates and triggered next steps. Intent-to-action without a sales ops team building flows.
See sales automation → Customer SupportResolution quality with live order context.
Both AI and human agents get full order history, customer profile, and product catalog inside the conversation. Support as a retention lever, not a cost center.
See customer support → Loyalty & RetentionMemory and behavior across the customer record.
Repeat-purchase depth across WhatsApp, push, and bitApp. Unified lifecycle triggers on the same customer profile that closed the first order.
See loyalty & retention →One platform. One customer record. Every conversation.
From the first "Hi" to the next repurchase — AI agents, CRM, support, and commerce on the same thread.