Questions,
answered.

bitbybit is an AI commerce platform built around WhatsApp. It runs your AI agent, customer record, broadcasts, support inbox, and Shopify-connected commerce on one system — so the conversations you already have on WhatsApp become a real sales, support, and retention channel. More about bitbybit and the team behind it.

bitbybit is built for two kinds of brands. (1) Shopify and modern commerce brands that want WhatsApp as a direct sales and retention channel alongside their storefront. (2) WhatsApp-first brands — including merchants selling on marketplaces — that want to bring scattered conversations into a system that remembers customers across every chat.

Yes — bitbybit is built for exactly this band: founder-led and small-team Shopify brands (typically 2–15 people) whose WhatsApp volume is meaningful enough that ignoring it leaves Shopify revenue on the table. The common starting setup is bitChat for WhatsApp sales and support, bitCRM for the customer record and broadcasts, and the AI Studio agent answering product questions from your live Shopify catalog. See the Shopify story →

Yes — bitbybit is designed to add WhatsApp as a direct channel alongside the marketplaces you already sell on — so you can capture customer phone numbers, build a customer record you own, and run repeat-purchase conversations off-marketplace. You keep selling on Shopee or TikTok Shop; bitbybit runs the WhatsApp layer around it.

No — bitbybit is used by 1,000+ brands across 50+ countries, from small founder-led teams to larger operations. Most teams start with one priority workflow — AI support on WhatsApp, cart recovery, or broadcasts — and expand from there.

Start a free bitbybit trial or book a demo with the team. Most brands launch one priority workflow first — AI support on WhatsApp, Shopify-connected sales flows, Click-to-WhatsApp Ads (CTWA) lead qualification, or lifecycle broadcasts — and expand from there. See plans and pricing →

A good first 30 days with bitbybit depends on your starting point. For Shopify operators, it means the AI agent answering product questions from your live Shopify catalog, recovering abandoned carts on WhatsApp, and handing off to a human when context calls for it. For marketplace-first merchants, it means capturing opted-in WhatsApp contacts — packaging QR codes, post-purchase links, CTWA — and sending the first repeat-order broadcasts to a list you own.

bitbybit's AI agent responds in many languages, including English, Bahasa Indonesia, Portuguese (Brazil), and Spanish (Latin America) — and it handles formal language, everyday slang, and mixed-language conversations (Bahasa-English, Portuguese-English) the way customers actually message. Tone and voice are configurable in AI Studio, so the agent sounds like your brand rather than a generic script.

bitbybit's dashboard and product surfaces work for teams operating in multiple languages, and the team runs onboarding and support in English, Bahasa Indonesia, and Spanish and Portuguese for LATAM. If your team needs onboarding in a specific language, ask the sales team during setup.

Yes — with bitbybit, customers pay through an in-thread payment link inside WhatsApp, generated via Xendit or DOKU — covering QRIS, virtual accounts (bank transfer), e-wallets (GoPay, OVO, ShopeePay), and cards. For Shopify brands, the order is recorded to your Shopify admin so catalog and order data stay in one place. Confirm the gateway and method specifics with the sales team for your country.

bitbybit's published pricing is shown in USD; local-currency display is on the roadmap, and Rupiah billing is available for Indonesian teams. The sales team can quote in your local currency and walk through how WhatsApp message fees — passed through at Meta's published rates with no markup — work for your specific market.

Yes — bitbybit is used by 1,000+ brands across 50+ countries, with deeper presence in Southeast Asia (Indonesia, Malaysia, Singapore, Vietnam) and growing Latin America coverage. Ask the team for region-specific case studies.

bitbybit is an Official Meta Tech Partner. The platform runs on WhatsApp Cloud API and the WhatsApp Business App (COEX) — the channels Meta authorizes for business messaging. Following Meta's standard messaging policy (no spam, appropriate template categories, opt-in respected) keeps your number in good standing. Onboarding guides you through Meta verification and template approval.

Yes — bitbybit supports keeping your current WhatsApp number through onboarding, including teams already using the WhatsApp Business App across multiple staff devices (Coexistence). Migration is guided, and customers keep messaging the same number throughout. Talk through your current setup with the sales team so they can pick the right path.

bitbybit is an Official Meta Tech Partner. bitbybit is not a BSP (Business Solution Provider) itself — the platform runs directly on WhatsApp Cloud API and the Business App. For enterprise teams that require Official API routing through a specific BSP, bitbybit partners with leading BSPs to integrate.

If you cancel, your customer record, conversation history, and tags are still yours — bitbybit supports full data export so you can take your customer database with you. That is one of the structural advantages of running your own customer record instead of renting it from a marketplace.

bitbybit is an Official Meta Tech Partner and runs on the Meta Cloud API security posture, with encryption in transit and at rest. Your customer data lives in your workspace with full export, and AI Studio keeps auditable logs of what the agent said and did. For data-residency and retention specifics, the team will share the relevant documentation during your review.

bitChat is the WhatsApp commerce surface — catalog, cart, checkout, support, and broadcasts in the thread. bitCRM is the conversational customer record — every contact, conversation, tag, and order history in one profile. AI Studio is where your brand becomes an agent — knowledge, skills, guardrails, and escalation rules. They share one customer record by design.

bitApp is bitbybit's mobile app surface for push notifications and in-app messaging. bitLink is the link-in-bio / catalog landing surface. bitLoyalty is live in Beta (requires Shopify) — points, tiers, and vouchers, on the same customer record as the rest of the platform.

For many brands, yes — bitbybit typically replaces fragmented combinations of WhatsApp inbox tools, separate CRMs, cart-recovery apps, broadcast tools, and support inboxes. The point isn't "more features" — it's that the AI sees the full customer (last week's ticket and last month's broadcast) so it answers better.

No — bitbybit is an AI agent, not a chatbot. A chatbot follows scripted decision trees and answers from a fixed knowledge base. bitbybit's agent uses live context — your catalog, pricing, availability, the customer's order history and tags — to recommend products, recover carts, create orders, look up tracking, and hand over to a human when context calls for it. You configure the agent in AI Studio; the customer record lives in bitCRM.

Across the customer journey, bitbybit qualifies leads from CTWA, Instagram, and link-in-bio traffic; converts customers in conversation; recovers abandoned carts on WhatsApp; resolves support tickets with order context; enriches customer records with tags and persona data; triggers broadcasts and lifecycle flows; and hands over to human agents when needed — all on one customer record.

Yes — Shopify is a first-class bitbybit integration. The AI agent reads your live catalog (products, variants, prices, availability), orders sync into bitCRM, and abandoned-cart events flow in from your Shopify store. Shopify stays your source of truth: customers pay through an in-thread payment link (via Xendit or DOKU) and the order is recorded back to your Shopify admin, while bitbybit runs the conversation around it.

Yes — bitbybit recovers abandoned carts on WhatsApp. Cart events from your Shopify store flow into bitCRM, and the AI agent (or a templated broadcast) follows up with the actual product the customer was looking at, the right tone, and an in-thread payment link (via Xendit or DOKU) so they can pay without leaving the conversation. The order is recorded to your Shopify admin.

Yes — with bitbybit, the AI agent shows products from your catalog in-thread, answers variant questions, and sends an in-thread payment link so customers pay without leaving WhatsApp. For Shopify brands, the order is recorded to your Shopify admin — Shopify stays your catalog and order source while the purchase happens in the conversation.

No — bitbybit works without Shopify. bitbybit Commerce provides a native catalog, cart, checkout, and payment links for brands not on Shopify, as an alternative source of truth rather than a fallback. Many WhatsApp-first brands run bitbybit Commerce as their primary commerce stack.

Yes — bitbybit works alongside the marketplaces, not instead of them. Shopee, TikTok Shop, Tokopedia, and Lazada stay your discovery and inbound channels; the job is to capture the customer's phone number (package inserts, post-purchase WhatsApp links, CTWA ads) and bring future conversations onto WhatsApp, where margins are higher and the relationship is yours. Ask the sales team about bringing marketplace order data into bitCRM for your stack.

bitbybit sits on top of that stack rather than replacing it. Tools like BigSeller, Jubelio, Ginee, Forstok, and Accurate handle marketplace orders and inventory; bitbybit is the customer-relationship and WhatsApp layer above them. Specific integration paths (direct connector, webhook, custom) depend on your tool — confirm with the sales team during scoping.

Three structural reasons. (1) Marketplace fees keep climbing — effective take rates across Southeast Asia have reached 20–25% of post-discount sales once ads, logistics, and mandatory promotions stack (Digital in Asia, 2026 fee comparison). (2) Marketplaces mask customer phone numbers, so you can't reach a past buyer without paying to acquire them again. (3) Payouts are held for weeks before you can withdraw. WhatsApp puts the relationship and the cash flow back in your hands — the shift bitbybit is built around.

Yes — capturing marketplace buyers on WhatsApp is a core bitbybit pattern: a package insert with a QR code or WhatsApp link offering a discount on the second order; a post-purchase WhatsApp link in shipping notifications; CTWA ads aimed at marketplace buyers in remarketing audiences. Once they message you, they become a tagged, persistent customer record in bitCRM.

Inside bitbybit, the AI agent answers product questions from your live catalog, qualifies leads, recommends products, creates orders in-thread, looks up order tracking, runs follow-up flows, collects structured data (size, address, preferences), escalates to a human agent, and tags customers for future broadcasts. These map to the six named AI skills: Product Recommendation, Create Order, Order Tracking, Data Collection, Follow-up, and Escalation.

Yes — the bitbybit agent reads your live Shopify products, variants, pricing, and availability. If a customer asks "is the rose-gold size M in stock?", the answer comes from your store at that moment, not a stale knowledge base.

They're talking to an AI agent — and you decide how much of that is disclosed. bitbybit's agent is configured with your brand voice, uses real product and order context, and hands off to a human for anything outside its scope. Most teams brand the agent with a real first name and photo and let it operate as a teammate, not a script.

Yes — bitbybit's AI agent and your human teammates work from the same thread and the same customer record, so handoffs keep full context. You configure when the agent hands over: by intent, sentiment, order value, or an explicit customer request.

No — AI Studio lets you build and test your bitbybit agent against sample conversations before anything goes live, so you can tune tone, guardrails, and escalation rules first. Connecting WhatsApp and Shopify unlocks the live catalog, pricing, and order context for real customers.

Yes — Click-to-WhatsApp Ads traffic lands in bitChat, the AI agent qualifies the lead, tags the customer in bitCRM, and Meta CAPI events flow back to improve ad targeting. The full loop from ad click → conversation → order is on one platform. See the CTWA + lead-gen playbook →

In WhatsApp-heavy markets (Brazil 96%, Mexico 94%, Indonesia 90%+ WhatsApp penetration), industry benchmarks (Meta + analyst, 2025–26) show 40–70% lower CPL than landing-page form-fill ads, with click-to-message conversion 3–5x higher than click-to-form. These are industry figures, not bitbybit guarantees — your specific CPL depends on creative, audience, and offer, and the sales team can walk through a realistic budget for your market.

Instagram DMs flow into the same bitChat inbox as WhatsApp, on the same customer record. The AI agent can answer in IG DM directly, or hand off the conversation to WhatsApp with the customer's consent — keeping the full history visible to your team.

Yes — bitbybit's Data Collection skill captures structured information in-thread — name, address, preferences, sizes, marketing opt-in — and writes it to the customer record in bitCRM. The agent asks naturally in the conversation, so no external form pages are required.

Yes — bitbybit runs on the official WhatsApp Cloud API and the WhatsApp Business App (COEX), the channels Meta authorizes for business messaging, and bitbybit is an Official Meta Tech Partner. There is no unofficial gateway or grey-route messaging involved.

Coexistence (COEX) lets your team keep using the WhatsApp Business App on phones while an API-driven layer — bitbybit — adds AI, broadcasts, and a shared inbox on the same number. It's useful when you want to keep familiar mobile workflows while adding scale and automation.

No, in most cases. bitbybit runs directly on WhatsApp Cloud API and the Business App. For enterprise teams that require Official API access routed through a specific BSP, bitbybit partners with leading BSPs to integrate.

Yes — bitbybit's Starter and Growth plans come with a 7-day free trial, no credit card required, and there's a free tier for trying the core workflows before committing. The $299 Pro Bundle starts with a demo and expert onboarding instead of a trial. See plans and pricing →

No — WhatsApp message fees are billed separately and passed through at Meta's published rates with no per-conversation markup. (Marketing-template and utility-template rates differ; service conversations initiated by the customer have been free since November 2024.) The flat bitbybit platform fee covers the software; Meta's per-conversation rates cover the messaging layer.

bitChat Growth at $99/mo is the entry point — it fits founder-led Shopify brands at the $500k–$1.5M end of the core band, and it's the common starting anchor for marketplace-to-WhatsApp operators in Indonesia. Teams at $1.5M+/yr typically land on the $299 Pro Bundle as broadcast volume, team seats, and AI usage scale; above $5M, ask about a custom arrangement. The sales team can walk through volume math for your specific case.

Not for most teams — bitbybit setup is guided end to end. You build and test your first agent in AI Studio on your knowledge sources, and full integration (Shopify connection, Meta verification, template approval, team onboarding) typically takes a few days with the bitbybit team guiding each step.

No — bitbybit is designed for business teams: founders, marketers, customer service leads. Setup is visual and guided, with no code required, and the bitbybit team handles the technical steps (Meta verification, Shopify connection, template approval) with you during onboarding.

bitbybit includes guided onboarding — Meta verification, template approval, Shopify connection, and agent training — not a self-serve-only handoff. Once your agent is live, ongoing support runs through chat and email, and larger plans include dedicated customer success contacts.

Shopify Inbox is free web chat on your storefront; Avada and similar Shopify App Store apps add a WhatsApp chat widget. bitbybit is the step up from both: WhatsApp and Instagram DMs, an AI agent that reads your live Shopify catalog, a customer record, and broadcasts, unified on one platform. You can keep Shopify Inbox running for web chat — they don't conflict. See all comparisons →

Qontak is part of Mekari, a multi-vertical CX/CRM suite; bitbybit is built for commerce specifically. bitbybit's founder built Modern Group — the D2C builder behind multiple commerce brands — and ran AsmaraKu, one of them, on WhatsApp himself, so the product is shaped around how merchants work: live Shopify catalog answers, broadcasts, an AI agent fluent in Bahasa and mixed Indo-English, and one company-owned customer record you can re-sell to without the marketplace cut. The hero metric is recovered orders and owned repeat purchases, not ticket resolution. See the Qontak comparison →

All three are Indonesia-rooted WhatsApp AI options; bitbybit's difference is being unified and commerce-specific — support, marketing, broadcasts, and Shopify-native commerce run by one AI agent on one company-owned customer record, so you capture the buyers the marketplace masks and re-sell to them without the marketplace cut. Cekat ships as separate modules; Qontak is a multi-vertical CX suite; Halo AI is Indonesia-only, while bitbybit serves 1,000+ brands in 50+ countries. See all comparisons →

Email and SMS CRMs nurture the people who already bought — their list is built at checkout. bitbybit nurtures the wider WhatsApp audience: visitors who messaged, abandoned carts, Instagram inquirers, broadcast subscribers — most of whom never reach your email list, because the bitbybit customer record begins at the first conversation, not at checkout. Most brands run bitbybit alongside their email CRM at first; we won't pretend bitbybit is your email CRM today.

Wati and Respond.io are WhatsApp inbox tools that added marketing later; Tidio is web chat with a capped AI add-on. bitbybit was built unified from day one — support, marketing, and commerce on one customer record, AI-native, with a Shopify integration that reads your live catalog. See all comparisons →

Three reasons. (1) AI quality — the bitbybit agent sees the full customer (yesterday's ticket, last week's broadcast, every past order), so it answers better than a stack of single-purpose apps. (2) One customer record across support, marketing, and Shopify — no CSV imports, no identity stitching. (3) Lower total cost — one flat platform fee instead of separate subscriptions for inbox, CRM, cart recovery, broadcasts, and AI.