Questions,
answered.

bitbybit is an AI commerce platform built around WhatsApp. It runs your AI agent, customer record, broadcasts, support inbox, and Shopify-connected commerce on one system — so the conversations you already have on WhatsApp become a real sales, support, and retention channel. More about bitbybit and the team behind it.

Two starting points. (1) Shopify and modern commerce brands that want WhatsApp as a direct sales and retention channel alongside their storefront. (2) WhatsApp-first brands — including merchants selling on marketplaces — that want to bring scattered conversations into a system that remembers customers across every chat.

Yes — this is the core fit. The platform is sized for founder-led and small-team Shopify brands (typically 2–15 people, 500–10,000 monthly orders) whose WhatsApp volume is meaningful enough that ignoring it leaves Shopify revenue on the table. Common starting setup: bitChat for WhatsApp sales and support, bitCRM for the customer record and broadcasts, with the AI agent answering product questions against your live Shopify catalog. On pricing, the $99 Standard plan is the entry tier for brands at the $500k–$1.5M end; most teams at $1.5M+/yr land on the $299 Growth plan as broadcast, team seats, and AI volume scale. See the Shopify story →

Yes. bitbybit is designed to add WhatsApp as a direct channel alongside the marketplaces you already sell on — so you can capture customer phone numbers, build a customer record you own, and run repeat-purchase conversations off-marketplace. You keep selling on Shopee or TikTok Shop; bitbybit runs the WhatsApp layer around it.

No. The platform is used by 1,000+ brands across 50+ countries, from small founder-led teams to larger operations. Most teams start with one workflow and expand from there.

Start a free trial or talk to the team. Most brands launch one priority workflow first — AI support on WhatsApp, Shopify-connected sales flows, Click-to-WhatsApp Ads (CTWA) lead qualification, or lifecycle broadcasts — and expand from there.

Depends on which starting point you're coming from. Shopify operators: the AI agent answering product questions from your live Shopify catalog and recovering abandoned carts on WhatsApp with full Shopify context (product, variant, price, availability). Signals to watch: faster replies, recovered carts, fewer repetitive questions hitting the founder, trusted human handoff when context calls for it. Marketplace-to-WhatsApp merchants: capturing opted-in WhatsApp contacts (from packaging QR, post-purchase WhatsApp link, livestream traffic, CTWA, warranty flows) and running the first repeat-order campaigns to that owned list. Signals: more owned contacts, repeat orders from WhatsApp, less staff chaos, early marketplace-to-WA proof.

The AI agent works across many languages, including English, Bahasa Indonesia, Portuguese (Brazil), Spanish (Latin America), and more — and it can handle slang and mixed-language conversations (such as Bahasa-English or Portuguese-English) the way customers actually message. Tone and voice are configurable through AI Studio so the agent sounds like your brand, not a generic chatbot.

The product surfaces work for teams operating in multiple languages. For onboarding and support, bitbybit has team members covering English, Bahasa Indonesia, and Portuguese/Spanish coverage for LATAM. If your team needs onboarding in a specific language, ask the sales team during setup.

Yes. Customers pay through an in-thread payment link inside WhatsApp, generated via Xendit or DOKU — covering QRIS, virtual accounts (bank transfer), e-wallets (GoPay, OVO, ShopeePay), and cards. For Shopify brands, the order is recorded to your Shopify admin so your catalog and order data stay in one place. Confirm the gateway and method specifics with the sales team for your country.

Published pricing is currently shown in USD. Local-currency display is on the roadmap. In the meantime, the sales team can quote in your local currency and walk through how WhatsApp message fees (passed through at Meta's published rates with no markup) work for your specific market.

bitbybit is used by 1,000+ brands across 50+ countries, with deeper presence in Southeast Asia (Indonesia, Malaysia, Singapore, Vietnam) and growing Latin America coverage. Ask the team for region-specific case studies.

bitbybit is an official Meta Tech Partner. The platform runs on WhatsApp Cloud API and the WhatsApp Business App (COEX) — the channels Meta authorizes for business messaging. Following Meta's standard messaging policy (no spam, appropriate template categories, opt-in respected) keeps your number in good standing. Onboarding guides you through Meta verification and template approval.

Yes. bitbybit supports keeping your current WhatsApp number through the onboarding process, including teams already using the WhatsApp Business App with multiple staff devices (Coexistence). Talk through your current setup with the sales team so they can pick the right migration path.

bitbybit is an Official Meta Tech Partner. bitbybit is not a BSP (Business Solution Provider) itself — the platform runs directly on WhatsApp Cloud API and the Business App. For enterprise teams that require Official API routing through a specific BSP, bitbybit partners with leading BSPs to integrate.

Your customer record, conversation history, and tags are yours. bitbybit supports data export so you can take your customer database with you if you stop using the platform. This is one of the structural advantages of running your own customer record vs. renting it from a marketplace.

Customer and business data is handled in a structured operational environment with standard access controls and encryption in transit and at rest. Specific data-residency, retention, and compliance details (GDPR, LGPD, Indonesia's PDP Law, etc.) are covered in the commercial terms and security overview — request these from the sales team during evaluation.

bitChat is the WhatsApp commerce surface — catalog, cart, checkout, support, and broadcasts in the thread. bitCRM is the conversational customer record — every contact, conversation, tag, and order history in one profile. AI Studio is where your brand becomes an agent — knowledge, skills, guardrails, and escalation rules. They share one customer record by design.

bitApp is the mobile app surface for push notifications and in-app messaging. bitLink is the link-in-bio / catalog landing surface. bitLoyalty is live in Beta (requires Shopify) — points, tiers, and vouchers, on the same customer record.

For many brands, yes — typically replacing fragmented combinations of WhatsApp inbox tools, separate CRMs, cart-recovery apps, broadcast tools, and support inboxes. The wedge isn't "more features" — it's that the AI sees the full customer (last week's ticket and last month's campaign) so it answers better.

No. A chatbot follows scripted decision trees and answers from a knowledge base. bitbybit's AI agent uses your live store data — products, variants, pricing, availability, order history, customer tags — to recommend, qualify, recover carts, take actions (create orders, look up tracking), and hand over to a human when context calls for it. The agent is configurable through AI Studio; the customer record persists in bitCRM.

Qualify leads from CTWA, Instagram, and link-in-bio traffic · route and convert customers in conversation · recover abandoned carts on WhatsApp · resolve support tickets with order context · enrich customer records with tags and persona data · trigger broadcasts and lifecycle campaigns · hand over to human agents when needed — all on one customer record.

Yes. Shopify is a first-class integration. The AI agent reads your live catalog (products, variants, prices, availability), customers see real product information in the thread, orders sync into bitCRM, and abandoned-cart events flow in from your Shopify store. Shopify stays your source of truth for catalog and orders — customers pay through an in-thread payment link (via Xendit or DOKU) and the order is recorded back to your Shopify admin, while bitbybit runs the conversation around it.

For most brands, yes — bitbybit is a meaningful step up from Shopify Inbox. Shopify Inbox handles your storefront web chat. bitbybit handles WhatsApp (where the volume actually is in LATAM, SEA, and most non-US markets) plus Instagram DMs, plus broadcasts, plus the AI agent that reads your catalog, plus the customer record. You can keep Shopify Inbox running for web chat if you want — they don't conflict.

Most brands run bitbybit alongside their email/SMS CRM at first. Email/SMS CRMs nurture buyers (the people on your post-checkout email list). bitbybit nurtures the wider audience — visitors who messaged on WhatsApp, abandoned carts, IG inquirers, broadcast subscribers — many of whom never get added to your email list. Over time some brands consolidate; some keep both. We won't pretend bitbybit is your email CRM today.

Yes. Cart events from your Shopify store flow into bitCRM, and the AI agent (or a templated broadcast) follows up on WhatsApp — with the actual product the customer was looking at, the right tone, and an in-thread payment link (via Xendit or DOKU) so they can pay without leaving the conversation. The order is recorded to your Shopify admin. WhatsApp open rates run far higher than email, which is where the recovery uplift comes from.

Yes. The AI agent shows products from your catalog in-thread, answers variant questions, and sends an in-thread payment link (via Xendit or DOKU — QRIS, virtual accounts, e-wallets, cards) so customers pay without leaving WhatsApp. For Shopify brands, the order is recorded to your Shopify admin, so Shopify stays your catalog and order source while the purchase happens in the conversation.

No. Shopify is a strong fit but not required. bitbybit Commerce provides native catalog, cart, checkout, and payment links for brands not on Shopify. Many WhatsApp-first brands run bitbybit Commerce as their primary commerce stack.

Yes. The marketplaces stay as your discovery and inbound channels — bitbybit doesn't replace them. The job is to capture the customer phone number (via package inserts, post-purchase WhatsApp link, CTWA campaigns) and bring future conversations onto WhatsApp, where margins are higher and the customer relationship is yours. Marketplace order data can flow into bitCRM via integrations or webhooks.

Many merchants run omnichannel order/inventory tools (BigSeller, Jubelio, Ginee, Forstok, Accurate) for marketplace operations. bitbybit is the layer for customer relationship + WhatsApp on top of that stack, not a replacement for it. Specific integration paths (direct connector, webhook, custom) depend on your tool — confirm with the sales team during scoping.

Three structural reasons. (1) Marketplace fees keep climbing — in Indonesia, total Shopee take rates reach 10–18% before ads, and TikTok Shop adds a 5% platform support fee, Mall service fees, and order processing fees. (2) Marketplaces mask customer phone numbers — you can't reach a past buyer again. (3) Marketplaces hold funds for 2–3 weeks. WhatsApp puts the customer relationship and the cash flow back in your hands.

Yes. Common patterns: package insert with a QR code or WhatsApp link offering a discount on second order; post-purchase WhatsApp link in shipping notifications; CTWA ads targeting marketplace buyers in remarketing audiences. Once they message you, they become a tagged, persistent customer record in bitCRM.

Answer product questions using your live catalog, qualify leads, recommend products, create orders in-thread, look up order tracking, run follow-up flows, collect structured data (size, address, preferences), escalate to a human agent, and tag customers for future campaigns. These are the six named AI skills: Product Recommendation, Create Order, Order Tracking, Data Collection, Follow-up, and Escalation.

Yes. The agent reads live products, variants, pricing, and availability — so if a customer asks "is the rose-gold size M in stock?", the answer comes from your store, not a stale knowledge base.

Yes. The agent handles formal Bahasa, everyday slang, and mixed Bahasa-English the way customers actually message. Same for Portuguese-English and Spanish-English in LATAM markets. You configure tone and brand voice in AI Studio.

They're talking to an AI agent — and you decide how much that's disclosed. The AI is configured with your brand voice, uses real product and order context, and hands off to a human for anything outside its scope. Most teams brand the agent (a real first name, a real photo) and let it operate as a teammate, not a chatbot.

A chatbot follows scripted decision trees and answers from a fixed knowledge base. An AI agent uses live context (your catalog, the customer's order history, recent conversations) to respond dynamically, take actions, and escalate. bitbybit is the second.

Yes. AI and human teammates work from the same thread and the same customer record. The agent can be configured to hand off based on intent, sentiment, value, or explicit customer request.

Not always. AI Studio supports building and testing your agent against sample conversations before going live. Full integration unlocks the live catalog and order context.

Yes. CTWA traffic lands in bitChat, the AI agent qualifies the lead, tags the customer in bitCRM, and Meta CAPI events flow back to improve ad targeting. The full loop from ad click → conversation → order is on one platform. See the CTWA + lead-gen playbook →

In WhatsApp-heavy markets (Brazil 96%, Mexico 94%, Indonesia 90%+ WhatsApp penetration), industry benchmarks (Meta + analyst, 2025–26) show 40–70% lower CPL than landing-page form-fill ads, with click-to-message conversion 3–5x higher than click-to-form. These are industry figures, not bitbybit guarantees — your specific CPL depends on creative, audience, and offer, and the sales team can walk through a realistic budget for your market.

Instagram DMs flow into the same bitChat inbox as WhatsApp, on the same customer record. The AI agent can answer in IG DM directly, or hand off the conversation to WhatsApp with the customer's consent — keeping the full history visible to your team.

Yes. The Data Collection skill captures structured information in-thread — name, address, preferences, sizes, opt-in for marketing — and writes it to the customer record. No external forms required.

Yes. The platform runs on the WhatsApp Cloud API and the WhatsApp Business App (COEX), as authorized by Meta. "Official Meta Tech Partner" is approved trust language for the platform.

Coexistence lets your team continue using the WhatsApp Business App on phones alongside an API-driven layer that handles AI, broadcasts, and shared inbox features. Useful when you want to keep familiar mobile workflows while adding scale and automation.

No, in most cases. bitbybit runs directly on WhatsApp Cloud API and the Business App. For enterprise teams that require Official API access routed through a specific BSP, bitbybit partners with leading BSPs to integrate.

Yes. bitbybit offers a free trial with no credit card required, and a free plan that lets you try the core workflows before committing. See plans and pricing →

No, message fees are billed separately. WhatsApp message fees are passed through at Meta's published rates with no per-message markup. (Marketing-template and utility-template rates differ; service conversations initiated by the customer have been free since November 2024.) The flat bitbybit platform fee covers the software; Meta's per-conversation rates cover the messaging layer.

The $99 Standard plan is the entry tier — fits founder-led Shopify brands at the $500k–$1.5M end of the core band (roughly 1,000–5,000 chats/month) and is the Indonesia entry anchor for marketplace-to-WhatsApp operators getting started. Most teams at $1.5M+/yr land on the $299 Growth plan as broadcast volume, team seats, and AI usage scale. Above $5M, the Pro Bundle or a custom arrangement is usually the better fit. The sales team can walk through volume math for your specific case.

Not for most teams. The first AI agent typically goes live within minutes of training it on your knowledge sources. Full integration (Shopify connection, Meta verification, template approval, team onboarding) usually takes a few days, with guided onboarding from the bitbybit team.

No. The platform is designed for business teams — founders, marketers, customer service leads. Setup is visual and guided. Most teams without a CTO get to a live agent in their first week.

Guided onboarding is included, not a self-serve-only handoff. Once live, ongoing support is available through chat and email. Larger plans include dedicated customer success contacts.

Shopify Inbox is free web chat on your storefront — useful, but doesn't reach WhatsApp where most of your customers actually message. Avada and similar Shopify App Store apps offer WhatsApp chat widgets but limited AI, broadcast, and CRM. bitbybit is the next step up: WhatsApp + IG DMs + AI agent reading your live Shopify catalog + customer record + broadcasts, all unified.

Qontak is part of Mekari, a multi-vertical CX/CRM suite sold across 12+ industries (banks, BUMN, government, retail), and at the medium–large band the governance and routing it offers are table stakes, not a turn-off. The difference is shape, not size: bitbybit is built for commerce specifically. The founder built Modern Group (a D2C house of brands) and ran AsmaraKu, one of those brands, on WhatsApp himself, so the product is shaped around how merchants actually work — sales conversations, Shopify catalog answers, broadcast campaigns, an AI agent fluent in Bahasa + slang + Indo-English mix, and one company-owned customer record so the customer asset survives when a sales rep resigns. The hero metric is recovered orders and owned repeat-purchase, not ticket resolution across many verticals. See the Qontak comparison →

All three are Indonesia-rooted WhatsApp AI options — here is where bitbybit is different. bitbybit is unified by design and commerce-specific: support, marketing, broadcast, and Shopify-native commerce on one company-owned customer record, so the customer asset survives when a sales rep resigns. Cekat ships as distinct modules (Marketing Suite, CRM Suite, Consulting Agent) and doesn't name Shopify. Qontak is a multi-vertical CX/CRM suite (sold across many industries), where the hero metric is ticket resolution rather than recovered orders. Halo AI is an Indonesia-only CX platform; bitbybit's wedge is the owned customer record, Shopify-native commerce, and international reach (50+ countries). See all comparisons →

Email and SMS CRMs nurture customers who already bought (your email list = your buyers). bitbybit nurtures the wider WhatsApp audience — visitors who messaged, abandoned carts, IG inquirers, broadcast subscribers — most of whom never end up on your email list. The customer record begins at the first conversation, not at checkout. Many brands run both alongside each other.

Wati and Respond.io are WhatsApp inbox tools that bolt on marketing later. Tidio is web-chat with a capped AI add-on. bitbybit was unified across support, marketing, and commerce from day one, AI-native, with Shopify on every plan.

Three reasons. (1) AI quality — the agent sees the full customer (yesterday's ticket, last week's broadcast, every past order) so it answers better than a stack of single-purpose apps. (2) One customer record across support, marketing, and Shopify — no CSV imports, no identity-stitching. (3) Lower total cost — one flat platform fee instead of separate subscriptions for inbox, CRM, cart recovery, broadcasts, and AI.