Automotive & Dealerships

Qualify the lead, book the service, and keep the customer on WhatsApp.

One AI agent works for your showroom and your service branches: it qualifies car-sales leads, books maintenance visits, and keeps owners coming back with timely reminders.

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Trusted by 1,000+ brands in 50+ countries

The challenge

Dealerships run on two teams and two kinds of chats — and both go cold quickly.

Sales enquiries and service requests arrive from many channels, at any hour, and wait for someone to be free.

01

Ad leads pile up unqualified

Enquiries from ads arrive in volume. Sales reps spend their day separating serious buyers from browsers.

02

Service bookings leak at the branch

Customers ask about slots and prices by chat, then forget, or book elsewhere because nobody followed up.

03

After-sales reminders depend on memory

Oil changes, scheduled services, and warranty dates are tracked by hand, so owners are reminded late or not at all.

Core solutions

One agent for headquarters sales and branch service, on one customer record.

Built in AI Studio, working in bitChat, writing to bitCRM. Your sales reps and service advisors step in when the agent hands over.

Illustrative conversation
Lead qualification & car sales

Qualify every ad lead, then hand the serious ones to sales.

Leads from Meta ads (Facebook and Instagram) and Google ads open a WhatsApp chat with the agent. It asks what they’re looking for, shows matching models as WhatsApp carousels, and saves the answers to the lead’s profile. When the lead is qualified, or needs a person for details such as STNK or chassis-number processing, the chat goes to a sales rep with the full brief.

  • Model carousels from the catalog you load, with the details buyers ask for
  • Budget, model interest, and timing saved as tags on the lead
  • Handoff to a human sales rep with the conversation attached

Powered by AI Studio · Data Collection · Escalation · bitChat

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Service booking & in-dealership experience

Book the service visit, then welcome the customer when they arrive.

The agent acts as a virtual service advisor for new and returning customers: it answers maintenance questions and collects the booking in a pre-arrival form. On the day, the customer messages “I’m here” and receives the branch location details and WiFi password automatically, with service updates following in the same thread.

  • WhatsApp Form: the guided pre-arrival booking journey, saved to the customer record
  • Arrival message triggers location details and WiFi info for that branch
  • Your service team confirms the slot and posts updates in the thread

Powered by bitChat · WhatsApp Form · AI Studio

Ready to set this up?

Connect WhatsApp, build your agent, and test it before going live. Step-by-step guides are in the Knowledge Base.

Illustrative messages
Lifecycle automation & retention

Remind owners at the right time, for every service and warranty.

Set the after-sales lifecycle once on the flow builder. The agent sends reminders for oil changes, mileage-based services, free service schedules, and 6-month routine checks. One day after a service is completed, a customer satisfaction survey goes out. As a warranty, such as a battery’s, nears its end, a reminder follows.

  • Reminders timed to the intervals and dates you set per vehicle service
  • Customer satisfaction survey sent 1 day after service completion
  • Opted-in customers only, using WhatsApp-approved templates

Powered by bitCRM · Follow-up · WhatsApp Form

Get started

Turn every ad lead into a showroom visit, and every service into a repeat visit.

Start free, or book a demo to see the agent for your sales and service teams. Trusted by 1,000+ brands in 50+ countries.

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