bitChat

An AI agent that takes action — not just replies.

bitChat resolves everyday conversations from your live store and the customer’s history — recommends products, builds carts, takes orders, tracks delivery — then hands the hard ones to your team with the brief already written. On WhatsApp, Instagram, and web.

Answers from your real data — live Shopify orders, catalog, returns.
Turns support into revenue — recovers carts, prompts reorders.
Escalates with a brief — never a blank ticket.

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Install on Shopify

Book Demo (English)

For international customers who prefer the demo in English.

Book Demo (Bahasa Indonesia)

Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.

Works with WhatsApp Instagram TikTok Shopify

bitChat resolving a WhatsApp conversation with live order context, an AI summary, and the customer record in view

Commerce context

It answers from your live catalog — not a canned script.

Before it replies, the agent reads the live order, tracking, returns, and catalog — so it answers from your real data, not a guess.

Order status, answered — reads live tracking and fulfilment in-thread.
Live inventory — checks your Shopify catalog on every answer.
Returns handled in chat — no form, no toggling tools.

24/7 the desk that never closes

bitChat reading live Shopify order and catalog context inside a WhatsApp support conversation

The reply cites live order and stock — powered by the Order Tracking and Data Collection skills.

Human handoff

Hands off with a brief, not a blank ticket.

The agent resolves most on its own. When you want a human, they inherit the issue, the signals, what was tried, and a suggested reply.

The Escalation skill, on your conditions — human requested, high frustration, refund or cancellation, fraud or legal, or repeated AI failure.
A written brief, not a blank ticket — issue, signals, suggested reply.
Hands back clean — routine never clogs the queue.

IssueSignalsActions triedSuggested reply

bitChat human handoff showing the AI-written brief with customer context, order details, and a suggested reply

The brief a human inherits — no one repeats themselves.

Every reply, in context

It reads the customer's history before it replies.

Across WhatsApp, Instagram, Facebook, TikTok, and web, every conversation lands in one thread. The agent, and any human, sees who this is and what they bought.

WhatsApp · Aisha R.

Hi! Did my order ship yet? And is the linen dress back in my size?

Hi Aisha — your order #1043 shipped yesterday, arriving Thu via JNE. And yes, the Linen Wrap Dress is back in M. Want me to hold one?

Yes please!

Order history, past chats, and tags — all in one place.

Support → revenue

Support that closes the sale.

Support was always a cost centre. With live order and history context, the same desk earns revenue — reactively.

Recover the abandoned cart — in the conversation.

The agent recovers the abandoned cart inside the conversation, then uses the Create Order skill to send a real in-chat checkout link.

WhatsApp · cart recovery

You left the Linen Wrap Dress (M) in your cart — still want it? I can hold your size.

Oh yes — let’s do it.

Cart restored · checkout link sent

Prompt the reorder when a customer is due.

Purchase history tells the agent when a customer is due — so it prompts a one-tap reorder at the right moment.

WhatsApp · reorder nudge

It’s been about a month since your last refill — want me to send the same one again?

Perfect timing, yes please.

Reorder prompted from purchase history

Auto-tag the record, so support feeds retention.

Every conversation enriches the record — AI Tagging labels it against the dimensions you define (Language, Priority, Intention), so support feeds retention. Every chat updates the customer record in bitCRM — so marketing and sales start with context.

Customer record · auto-tagged

Loving the new fit, thank you!

returning VIP sentiment: positive

Tag landed on the record

When proactive selling is the main event, that’s sales automation →

Quality you control

The agent answers from your data — and won’t guess.

Answers are grounded in the Knowledge base you build — files, text, website URLs, and images — alongside your live catalog and orders. When it’s unsure it says so rather than guess. You test changes in the AI Playground and review real conversations, so what it learns carries to the next chat.

Grounded in your dataIt answers from your store and the customer’s record — not guesses.

Won’t guessWhen it’s unsure it says so and escalates — no made-up orders or prices.

Better context, better answersEvery conversation is saved to the customer record, so the agent starts the next one with more context — better context makes a better agent.

For teams

When a rep quits, the customers stay.

Move selling and support off personal phones into one company-owned workspace — routing, roles, an audit trail. When a rep resigns, the conversations and customers stay with the company, not the phone they left on.

Old way

History lives on the rep’s phone — gone when they leave.

With bitbybit

One company record — survives any churn.

Company-owned workspace Routing Role-based access Audit trail

$299/mo (≈ Rp 5jt) — under Jakarta’s minimum wage (UMR), and it never resigns and takes your customers with it.

Chat on WhatsApp · +62 815-1423-1000

One agent, one loop

Build → resolve → remember → follow up.

One agent moves through the whole journey: built in AI Studio, live in bitChat, remembered in bitCRM, and following up on real customer signals.

01Build AI Studio Build the agent once: knowledge, skills, guardrails, tested in the Playground.

You are here 02Resolve bitChat Answer, recommend, take orders, and hand off with context — in the thread. The support job →

03Remember bitCRM Every conversation and order saves to one customer record.

04Follow up Marketing + Sales Cart recovery, reorder, win-back, and sales follow-up — triggered by real signals. Marketing → Sales →

The conversation surface, done right

The old way loses the customer. bitChat keeps them.

Running support across separate inboxes loses the customer between channels. bitChat keeps one thread, one record, one history.

Capability	Without bitChat	bitChat
Context at hand	Agents toggle between Shopify, CRM, and chat — slow and error-prone.	Order, catalog, history, and customer context are inline in every conversation.
Channel handling	Separate tools per channel — context lost between them.	Every channel in one thread, with shared history and tags.
After-hours coverage	Tickets pile up overnight and on weekends.	The agent answers 24/7, escalating to a human only when it should.
Continuity across staff	History lives on whoever’s phone took the chat — lost when they leave.	One company-owned record; any agent picks up exactly where the last left off.
The handoff	A fresh ticket — the customer re-explains from scratch.	A written brief — the human inherits the full context and continues.

FAQ

Questions about bitChat.

What channels does bitChat support? +

WhatsApp, Instagram DM, Facebook Messenger, TikTok DM, and web chat — out of the box. Every conversation lands in one thread with full context, so the agent and your team always see the whole history.

Does the agent really answer from my Shopify catalog and orders? +

Yes. bitChat reads your live Shopify data — products, variants, pricing, availability, orders, and fulfilment status — before it replies, so it answers “where’s my order?”, “is this in stock?”, and product questions from your real data, not a generic script. It stays in sync as your catalog changes.

Do I need to bring my own WhatsApp Business account? +

You can use your existing number, or we set one up with you — no reseller markup. As an Official Meta Tech Partner running on WhatsApp Cloud API, we handle the Meta Business verification with you.

Can humans take over a conversation at any time? +

Yes. Anyone on your team can step in mid-conversation, inheriting the full thread and an AI-written brief. The agent steps aside gracefully and the customer never notices a reset.

Can a 20–100 person team share one inbox without chaos? +

That’s what bitChat is built for. Every rep works from one company-owned workspace with routing, role-based access, and an audit trail — so conversations move off personal phones and the customer relationship survives staff changes instead of leaving with whoever held the chat.

How is bitChat priced? +

A flat platform fee per workspace per month, with a free tier to start. WhatsApp message fees pass through at Meta’s published rates with no per-conversation markup.

An agent that takes action.

An agent that knows your catalog, your orders, and your customer — resolving order, returns, and product questions, recovering the sale, and handing a human a written brief on the rest.

Start free

Book Demo (English)

For international customers who prefer the demo in English.

Book Demo (Bahasa Indonesia)

Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.

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