Loyalty & Retention

Turn one-time buyers into
repeat customers.

Give Shopify customers a reason to return: use purchase history and loyalty activity to plan relevant follow-ups, then help them in the same conversation when they reply.

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4.5· Shopify App Store

Lifecycle & win-back automations
Repurchase nudges via Power Message
Segments built from the customer record
Points & rewards with bitLoyalty (Beta)

1,000+Brands

50+Countries

OfficialMeta Tech Partner

Illustrative workflow

Connect the next reward to the next conversation.

An example for a supported Shopify setup, not a customer case study or guaranteed outcome. Configure each step for your program, channel permissions, and available triggers.

Earn

An eligible order earns points

Your program rules

The customer balance records points earned on an eligible purchase.

Invite

Offer help with an earned reward

Configured follow-up

Use an eligible audience or supported event. Send only with the required messaging permission and template.

Help

Answer the customer’s reward question

Supported Shopify conversation

Look up the recognized customer’s current balance and available rewards. Let them choose whether to redeem.

Use

Check the reward at checkout

An eligible purchase

A generated voucher still needs to satisfy purchase conditions. The customer reviews the discount and completes payment at checkout.

WhatsApp · Power Message · reorder window

Your Refill Kit is due — reorder in one tap.

Fired on the reorder window — not a Tuesday blast

A Power Message bubble fires off the customer record when a reorder window opens — copy and timing shaped in bitCRM, the buyer pulled back into the thread with one tap.

What runs the loop

Three things drive the
retention loop.

Use configured automations for supported events, campaign audiences for planned outreach, and the customer record to make the next reply useful.

bitCRM automationsLifecycle & win-back flows

Configure bitCRM automations around supported events. Eligible Shopify loyalty integrations offer triggers for points and vouchers. Test timing, conditions, and the reply route before launch.

Power MessageRepurchase nudges on-site

Power Message places a proactive WhatsApp bubble on your store keyed to a goal — cart recovery, back-in-stock, price drop, recommendations. Copy is written manually or by AI, with quick-reply buttons that pull the buyer back into the thread.

Segments + bitLoyaltySegments from the record

Build segments from AND/OR/NOT conditions on tags, purchases, and AI ticket tags — then target win-back sends with a live recipient count. bitLoyalty (Beta) adds points and rewards, with availability based on your enabled program and connected setup.

The Difference

Give returning customers
a relevant next step.

Choose a supported event or a planned audience, then connect the follow-up to the customer’s purchase and loyalty context.

✕Generic tools

Same offer to everyone, every Tuesday
Support history lives in a separate inbox
Loyalty reduced to points nobody checks
Post-purchase silence until the next promo
Re-buying the ad click to bring buyers back

✓With bitbybit

Configured flows use supported Shopify and chat events
Support, commerce, and CRM on one customer record
Relevant invitations reach eligible WhatsApp audiences
Repurchase nudges via Power Message — cart recovery, back-in-stock
Segments from the record target each win-back send

The Full Picture

Retention runs on the whole
relationship.

Retention only works when the loop in front of it is connected. One customer record links marketing, sales, commerce, and support — so retention triggers off the full relationship, not a thin post-purchase email list.

Marketing

AI listens, tags every inbound, opens the customer record at the first message.

Sales

Escalation routes hot intent. Create Order drops the payment link in-thread.

Commerce

Catalog, cart, checkout in the same thread. Shopify stays the source of truth.

Support

Resolutions write to the same record — every fix becomes context for the next reply.

Retention

Purchase and loyalty context helps you plan the next relevant follow-up.

FAQ

Common questions about
loyalty & retention.

bitChat is the WhatsApp surface, bitCRM is the conversational customer record, and Shopify stays the source of truth for catalog, checkout, and orders. Web and cart activity flow into the same customer record, so browsing behavior and conversation history live on one profile.

bitLoyalty (Beta) connects points and rewards to the customer record. Conversational reward lookup and redemption require a supported Shopify setup, a recognized customer, and an enabled program. Native Commerce supports loyalty on eligible orders; agent and trigger behavior differ.

The customer record begins with the conversation and brings support, purchase, and loyalty context together. Use that context for a relevant reply, a configured event-triggered flow, or a planned campaign audience.

bitCRM ships a prebuilt automation library — birthday offer, abandoned-checkout recovery, order fulfilled with a review request — so you start from working flows rather than a blank canvas. Full rollout, with every lifecycle and win-back moment covered, depends on which flows you switch on first.

bitbybit charges a flat platform plan plus WhatsApp message fees at Meta’s published rates — no markup, no commission on sales. Each product prices its own Free / Starter / Growth ladder, and the all-products $299/mo Pro Bundle covers everything. Starter and Growth carry a 7-day free trial. Full breakdown on /pricing.

Yes — bitbybit’s agent is bilingual by default and follows your tone-of-voice brief in both languages. It detects the customer’s language from the first message and stays in it through the thread. A demo is available in either language.

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