bitChat turns WhatsApp into a full support and sales channel. AI handles the repetitive work. Your team handles what matters. Nothing falls through the cracks.
AI handles the repetitive work. Complex cases route to the right human with full context — no re-explaining, no dropped threads.
Cart abandoned? Query unresolved? bitChat re-engages at the right time, with the right offer — increasing recovery rates without adding headcount.
bitChat is composed of four loosely-coupled layers. Each is independently configurable, but they share state and context — so adding a skill, a channel, or a custom flow doesn't require touching the rest.
AI tags from bitChat conversations flow into bitCRM in real time, building segments and triggering lifecycle campaigns without a manual setup step.
Learn more →Extend bitChat with custom AI skills tuned to your brand voice, knowledge base, and operational ops — all without code.
Learn more →Manage your inbox, approve drafts, and ship orders from your phone. Same context, same tools, on the move.
Learn more →Compare bitChat with running support and sales the old way — separate inboxes, manual handoffs, and no shared context.
| Capability | Without bitLink | bitLink |
|---|---|---|
| Coverage hours | Limited to working hours; tickets pile up overnight and on weekends. | AI covers 24/7 with human escalation only when needed — every customer answered. |
| Channel handling | Separate tools for WhatsApp, Instagram, Facebook — context lost between them. | Unified inbox: every channel in one thread, with shared history and tags. |
| Commerce context | Agents toggle between Shopify, CRM, and chat — slow and error-prone. | Order, cart, catalog and payment links are inline in every conversation. |
| Follow-up | Manual nudges, abandoned threads, recovery left to chance. | Automated re-engagement at the right time, with the right offer — measured. |
| Cost per ticket | Every conversation costs an agent seat-minute, regardless of complexity. | AI resolves repetitive tickets at near-zero cost; humans handle real work. |
WhatsApp, Facebook Messenger, Instagram DM, and TikTok DM out of the box. All conversations land in a single inbox with full context.
You can use your existing account, or we can help you set one up in under 24 hours. We handle the Meta Business verification process for you.
You upload your knowledge base, return policy, FAQs — or sync directly from Shopify. The AI reads, learns, and stays in sync as you update.
Yes. Anyone on your team can jump in mid-conversation. The AI gracefully steps aside and your customer never notices the handoff.
Per workspace per month, with a free Starter tier. WhatsApp message fees pass through at official Meta rates with zero markup.
Start free, scale when you're ready. No marketplace cut, no hidden fees, no credit card to begin.