Solution · WhatsApp Commerce

Turn WhatsApp into your AI commerce channel.

Marketplace fees rise. Ads get expensive. The marketplace page shows competitor products and keeps the customer. bitbybit lets customers browse, order, pay, track, and reorder in WhatsApp — and every conversation builds a customer record you own. Orders flow into Shopify, so it’s your store, not a copy of it.

Let the marketplace find them once. Own every order after.

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For international customers who prefer the demo in English.
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Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.

Preview every reply before it goes live — the agent answers from your catalog and escalates instead of guessing.

1,000+ Brands on bitbybit
100+ Languages the agent speaks
Official Meta Tech Partner
50+ Countries

WhatsApp open rate is a channel benchmark, not a bitbybit guarantee.

WhatsApp open rates run ~70%+ — an industry benchmark, not a bitbybit guarantee.

The marketplace problem

On the marketplace, you rent the customer.

Fees climb every season. Your product page sits beside competitors and sponsored slots. The number is masked and the customer is theirs. WhatsApp flips it back — every step in the thread the customer already opened, on a number that stays yours.

Marketplaces take roughly 10–25% of each order on top of ads (varies by category and plan — industry estimate, 2026). On WhatsApp there’s no commission on the sale and no per-message markup.

Your page, not a shelf of rivals

On a marketplace your listing sits next to competitor products and sponsored slots. A WhatsApp thread is one-to-one — your catalog, your conversation, no rival ads in frame.

No marketplace cut

No commission on the sale and no per-message markup — a flat platform fee plus WhatsApp message fees at Meta’s published rates. The customer, the order, and the number stay yours.

Reopen the thread, not the ad auction

To buy again, the customer is already in the thread — the agent rebuilds their last order in a single tap. No re-buying the click in the full ad auction to reach a customer you already have.

The reorder journey

From marketplace discovery to a
customer you own.

Every order lives in the one thread the customer opened — so the next time they message, the agent already knows who they are and what they bought. No re-browsing, no marketplace round-trip.

Customers reach your WhatsApp from a Click-to-WhatsApp ad, an Instagram DM, your link-in-bio, or a QR insert in the box — then everything below happens in that one thread.

A customer arrives from an ad, a DM, or your link-in-bio and starts a conversation — the first message opens the thread that every order, from now on, will live in. No marketplace search, no scrolling a feed of competitors.

The agent reads the customer record — past orders, the exact variant they bought, their delivery details — and picks up right where they left off, by name.

It confirms the same size, color, and quantity in-thread — or swaps to a new variant — and locks pricing against live data before anything moves to an order.

The agent creates the cart and order, then drops a hosted payment link in the same conversation — Xendit or Doku. The customer pays without leaving WhatsApp, and confirmation comes straight back. The order flows into your Shopify admin.

Shipping and delivery updates answer in the same thread. The reorder lands on the customer record — purchase history grows, and their bitCRM reorder segment updates for the next nudge.

The agent behind these steps is built and tuned in AI Studio. The qualify-recommend-close selling motion lives on Sales Automation. Support questions in the same thread run on bitChat. On the WhatsApp setup itself — Cloud API, templates, Forms — see the WhatsApp integration. Not on Shopify? bitbybit Commerce is the native backbone underneath — catalog, payments, shipping, and fulfillment, built in.

Shopify merchants

WhatsApp becomes a sales channel — not a second system.

Most Shopify brands use WhatsApp for ads. bitbybit lets you sell on it. Catalog, inventory, and orders stay connected to Shopify, so the chat storefront is your store — not a copy of it.

Live catalog sync

Products, pricing, and inventory pull from Shopify. The agent reads live inventory and current price on every answer — no manual updates.

Orders flow into your Shopify admin

Every in-thread order lands in your Shopify admin, where Shopify stays your source of truth. No duplicate tracking, no separate order layer to reconcile.

One customer record

Conversations and orders enrich the same profile alongside your Shopify data — one record, not two systems.

The commerce backbone behind the chat.

For non-Shopify brands, bitbybit Commerce powers the catalog, cart, checkout, payment links, shipping, and order management behind every WhatsApp order.

For Shopify brands, Shopify stays the source of truth; for non-Shopify brands, bitbybit Commerce becomes the commerce backbone.

See bitbybit Commerce
What a chat storefront needs

Catalog, carousels, payments, and tracking —
in the thread.

A storefront is more than a chat window. These are the commerce mechanics that make the buying journey real.

WhatsApp Catalog and product carousels

The agent surfaces products from your WhatsApp Catalog as native carousels and order bubbles — read live on every answer, so it shows current inventory and current price, never what you cannot ship.

Create Order and pay in-thread

Create Order recaps the cart and sends a hosted Xendit or Doku payment link inside WhatsApp — QRIS, virtual accounts, e-wallets, and cards — with confirmation in the same thread.

One-tap reorder and Power Message

Past orders sit on the customer record, so the agent rebuilds a previous order in a single tap. Power Message — a proactive WhatsApp bubble for cart recovery, back-in-stock, and reorder nudges — reopens the thread when it counts.

Courier rails and live tracking

The Shipping Wizard compares live rates across GoSend, RideBlitz, KiriminAja, and JNE; delivery updates — driver and AWB — answer in the same thread the order was placed in.

Why bitbybit

It answers from your live store — not a frozen FAQ.

Most chat tools wrap a generic model around a static FAQ. bitbybit’s agent runs on your live store and one owned record — so it answers from what’s true right now, and won’t guess.

Capability Without bitbybit bitbybit
Where answers come from A static catalog snapshot or FAQ Your live Shopify store — current stock and price on every reply
When it’s unsure Answers with confidence anyway Says so and hands to a human — it won’t guess a price or oversell
The customer record A name and a phone number One owned record — every order, chat, and what they browsed
The agent’s context Static rules you maintain Reads the full customer record — past orders, chats, and what they browsed
Home channel A web widget that also does WhatsApp WhatsApp-native — browse to checkout, all in the thread
Own the customer

No marketplace cut

On marketplaces, you make the sale — they keep your customer. The phone number is masked, the conversation is theirs, and a slice of every order goes to them. The chat thread flips all of it back to you: no commission on the sale, no per-message markup, and the number, the history, and the right to reach out again all stay yours. Every order and chat lands on one record in bitCRM, ready for the next follow-up.

See how owned commerce works
FAQ

Common questions about
WhatsApp Commerce.

The agent shows products from your live catalog, builds the cart in-thread, and sends a payment link the customer taps inside WhatsApp. Confirmation lands back in the same conversation. No redirect to a separate page, and no app to install.

No. Shopify stays your storefront and source of truth for catalog and orders. bitbybit adds the WhatsApp buying journey on top — catalog and inventory stay live with Shopify, and every in-thread order flows into your Shopify admin.

bitbybit Commerce is the native backbone — catalog, cart, payments, shipping, and fulfillment, built in. The chat storefront runs the same way whether the catalog lives in Shopify or in bitbybit Commerce.

The agent generates a hosted payment link the customer taps inside the chat. We support major Indonesian and international gateways, including Xendit and Doku — confirmation returns to the same thread.

Yes. It reads your live catalog before it answers — current inventory and current price — so it won’t offer a variant you can’t ship. When it isn’t sure, it asks or hands off rather than guessing.

You do. Conversations, orders, and preferences enrich a customer profile that belongs to your workspace — not a marketplace or a disconnected inbox. You can export it, segment it, and re-engage on your terms.

Yes. bitbybit runs on WhatsApp Cloud API and the Business App (COEX), including templates, campaigns, and WhatsApp Forms for in-thread data capture. For teams that need Official API access, we can connect through your existing WhatsApp Business provider.

No. bitbybit charges a flat platform fee plus WhatsApp message fees at Meta’s published rates — no per-message markup and no commission on what you sell. See the pricing page for the full breakdown.
Get started

Put your whole store in the chat.

Browse, cart, checkout, track, and reorder — the whole buying journey in one WhatsApp thread, on a record you own.

Start free
Book Demo (English)
For international customers who prefer the demo in English.
Book Demo (Bahasa Indonesia)
Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.