TikTok Messaging brings the buyer in. bitbybit answers in the thread and keeps the lead on a record you own.
Set it up yourself, or our team wires it up with you.
5.0 · 11 reviews · bitChat on the Shopify App StoreYou use TikTok to put short-form video in front of buyers. A clip lands, someone has a question, and they slide into your DMs to ask about sizing, price, or “is this in stock?”
Those DMs live inside TikTok. There’s no general direct-message API, so the conversation sits in an app your team checks between everything else — no shared history, no profile, no follow-up. The lead a video earned cools off the second the chat goes quiet.
Route the conversation to bitbybit and the same AI agent that runs your WhatsApp answers it — on one customer record. Product Q&A gets handled in the thread, the lead gets tagged, and you can follow up later on WhatsApp instead of letting it slip.
A message from any channel lands on the same agent — and the same customer record.
Tell our team which TikTok surface your buyers message you on — TikTok Shop chat, creator DMs, or a partner-managed routing setup. TikTok doesn’t publish a general direct-message API, so the path depends on your account.
We scope the right activation route for that surface and confirm what’s supported before anything goes live.
Connect your TikTok presence to bitbybit and map incoming conversations to your customer records.
Point TikTok conversations at the same AI agent that runs your WhatsApp, and set when it answers solo versus when it hands off to a human.
Send a test DM, confirm the thread and the customer record line up, and switch it on.
Route Instagram DMs to the same AI agent and customer record as WhatsApp, so every conversation shares context.
See integration →Connect WhatsApp — Cloud API for high-volume messaging, or keep your existing number with Coexistence. AI, broadcasts, and CRM on top.
See integration →Bring Facebook Page Messenger conversations to the same AI agent and customer record as WhatsApp.
See integration →Install on Shopify, start free, or message the team on WhatsApp — we'll wire it up with you.
One AI agent handles inbound TikTok DMs on the same customer record as WhatsApp, Instagram, and Messenger — product Q&A in-thread, with leads tagged for WhatsApp follow-up. TikTok publishes no general DM API, so our team scopes the activation path per surface; TikTok Shop sync stays separate.
Last reviewed: 2026-06-07 · Next review: 2026-08-06 · Back to all integrations
Install on Shopify