Products and variants import and sync as the agent’s primary catalog, and your saved Shopify customer segments import too. Your Shopify customers flow in as a tagged source into one unified customer database. Inventory and price are read live from Shopify the moment the agent answers — current every time, not a nightly sync. bitCRM acts on Shopify order events (Abandoned Cart, Abandoned Checkout, Order Created, Order Created unpaid, Order Paid, Order Fulfilled), on custom Shopify customer and order fields and metafields, and on browsing behavior (page, collection, product, add-to-cart). bitLogin writes a customer tag back to Shopify. Payments are bitbybit’s own in-thread links via Xendit and DOKU, not Shopify Checkout.