bitLoyalty Beta

Your AI agent makes loyalty part of the conversation.

For supported Shopify setups, help customers check rewards, choose a redemption, and continue toward checkout in chat. Bring loyalty activity into relevant follow-ups and give your support team the customer context behind each reward.

See loyalty in a conversation Discuss your setup

Beta availability depends on your workspace and active program. Conversational reward lookup and redemption require a connected Shopify store and a recognized customer. Native bitbybit Commerce supports eligible loyalty orders; its agent and checkout flow differ.

Support Marketing Commerce

Commerce

Put an earned reward into the buying conversation.

In a supported Shopify setup, when a recognized customer asks about rewards or is ready to buy, your agent can check their current balance and available rewards. The customer chooses whether to redeem; purchase conditions still apply at checkout.

Show the points cost, discount, minimum purchase, and expiry clearly. Issuing a voucher is not the same as applying it at checkout, and a checkout link is not a completed payment.

Explore AI Studio

Start with the right commerce path. This example follows Shopify voucher and checkout handling. Confirm native Commerce agent actions separately; do not assume identical behavior.

Illustrative conversationAn earned reward, offered with a choiceExample data and a target flow, not a live product capture.

Customer
I'd like to order the blue shirt.
AI agent
You have 300 points. Use 200 for $10 off an eligible order of $50 or more, or save them for later?
Customer
Use the reward.
AI agent
Your reward voucher is ready: REWARD10. Here is your checkout link. Check that the voucher is applied and review the total before you pay. The voucher is valid until 31 October.

All points, amounts, dates, products, and messages are illustrative. Test eligibility, the voucher, and the final checkout total in your store. Payment is completed at checkout, not inside this conversation.

Marketing

Give customers a useful reason to reopen the conversation.

Invite the right customers back with a reward they can actually use. Build a campaign or scheduled audience around loyalty and purchase activity. For eligible Shopify integrations, configure a follow-up from a supported loyalty event.

When the customer replies, plan the next step into useful help—not just another promotional message.

Illustrative invitation

Help customers use earned value

“You have points available. Want help choosing a reward?”

Use an eligible campaign or scheduled audience. Recheck the current balance and reward options when the customer engages.

Illustrative voucher reminder

Offer help before a real expiry

“Your reward voucher expires on 31 October. Want help using it?”

Use the actual voucher expiry and a configured reminder. Voucher expiry is not a claim that the customer’s points expire.

Check messaging permission, templates, opt-outs, reply routing, and the context available to the agent before launch. Saved segments serve campaigns and scheduled audiences; they are not a live condition on every event-triggered automation.

Explore audiences and follow-ups in bitCRM

Support

Answer reward questions where customers already ask for help.

For supported Shopify setups, a recognized customer can ask about their balance or eligible rewards alongside a product or service question. Your team can review loyalty information on the customer record and assist when a request needs investigation or an authorized adjustment.

See how your team works in bitChat

The next interaction

Keep the next follow-up connected to what happened.

For eligible Shopify integrations, use supported loyalty events to configure confirmations and reminders. Use purchase history and available points to define a relevant win-back audience. Separate a voucher being generated from it being used, and recheck availability when the customer comes back.

Points earned

Configure a useful explanation of the reward value, rather than sending a bare points count.

Points redeemed

Confirm the redemption and help the customer understand the next step toward using the voucher.

Reward expiring

Configure a reminder around the voucher’s actual deadline and offer help using it.

These are configured workflows, not automatically active campaigns. Test eligibility, repeat-message handling, and the customer’s reply path.

Explore the repeat-purchase workflow

Your rules

Set the rules. Let the agent help customers use them.

Configure how eligible purchases earn points, the rewards available, their points cost, minimum purchase, and validity. Review customer balances and voucher history, and configure reversal of points for supported refunds and cancellations.

Keep the customer’s choice clear

Explain the points cost and the benefit before redemption.
Let customers choose a reward or save their points.
Test the actual discount at checkout, including failure cases.
Plan recovery or team help when the expected reward cannot be applied.

Your team stays available for reward questions that need investigation.

Getting started

Start with one reward and one complete conversation.

Select the supported commerce path, enable the program, and create one reward. Test the full journey before adding the follow-up that is useful for your customers.

Confirm your setup
Check workspace eligibility, your active loyalty program, the connected commerce source, channel, and plan.
Test the customer’s choice
Check the balance, available reward, points cost, voucher generation, and the option not to redeem.
Verify checkout and follow-up
Inspect the actual discount, payment result, and customer record. Then test any outbound invitation and reply.

Shopify setup bitbybit Commerce setup

Questions

Questions about bitLoyalty (Beta).

Is bitLoyalty only a marketing feature?

No. bitLoyalty (Beta) connects rewards to support, marketing, and commerce. An earned reward can give a customer a reason to return, help answer a reward question, or support a purchase. The available actions depend on your enabled program and connected setup.

Does the AI agent redeem points without asking?

In a supported Shopify setup with loyalty enabled and a recognized customer, the agent is configured to redeem a specific eligible reward after the customer chooses it. Make the points cost, benefit, and conditions clear, and let the customer save their points instead. Test that choice and the resulting voucher in your setup before enabling the flow for customers.

Do Shopify and bitbybit Commerce use the same checkout flow?

No. Conversational reward lookup and redemption are supported for connected Shopify stores with loyalty enabled and a recognized customer. Native bitbybit Commerce supports loyalty on eligible orders, but that does not establish the same conversational redemption or checkout flow. The example on this page illustrates the Shopify path; confirm availability for your workspace.

Does creating a voucher mean it has been used?

No. Redemption turns points into a voucher. The voucher must then be applied to an eligible checkout, and the customer still needs to complete payment. Review the actual checkout result and voucher history separately from voucher creation.

Does joining a loyalty program authorize marketing messages?

Membership alone is not messaging permission. Check the applicable channel requirements, use approved templates where required, respect opt-outs, and send truthful invitations to eligible customers. A voucher-expiry reminder must refer to an actual voucher and its real expiry.

What happens to existing bitLogin setups?

The bitLoyalty (Beta) product page does not migrate or disable existing social-login integrations, change subscriptions, or transfer an old app’s installation and pricing terms. Existing bitLogin information remains available on the bitLogin page. Discuss your setup with the team before changing your store.

Looking for social-login information? Visit the existing bitLogin page.