An AI agent reads every CTWA click and inbound chat, tags who they are while you talk, and reopens the thread at the right moment — on an audience you own, not one you re-buy.
Industry benchmarks (Meta + analyst, 2025–26): click-to-WhatsApp runs 40–70% lower cost per lead and 3–5× the conversion of click-to-form, with a 72-hour free messaging window after the click. The proof we can put our name on is the reach below.
Brand facts are first-party; the CTWA benchmarks above are industry figures, not bitbybit guarantees.
Your email and SMS lists only have buyers — captured at checkout. So every high-intent click, DM, and question before checkout vanishes, and you pay the ad auction again to reach the same person.
Email and SMS capture an address only when someone buys. Everyone who clicked, asked, or browsed first never lands on a list.
No owned pre-checkout audience means running the full ad auction a second time to reach someone you already talked to.
One broadcast, same copy to the buyer, the browser, and the abandoner — because there’s no record of what each one came for.
Two jobs in marketing: what to send and when. Job one is who and what — the AI segments from live behavior and drafts the copy itself, off the customer record, not a frozen list.
Build a saved Customer Segment from AND/OR/NOT conditions on customer tags, AI ticket tags (intent pulled from support conversations), visited pages, and custom fields — with a live recipient count. It updates as behavior changes; no manual list rebuild.
The agent drafts WhatsApp template copy from a short prompt, in your chosen language, personalized off the record — order history, past chats, what they were browsing — so a returning customer gets copy for them, not a blast for everyone.
Turn an on-site visitor into a WhatsApp record before they bounce: a proactive on-site bubble keyed to a goal — cart recovery, back-in-stock, price drop — opens the chat, then a short in-thread form captures the structured detail you need to segment and follow up.
The basics every tool has. The AI choosing who, and writing to the person, is the part that’s ours.
Under the hood: Power Message floats the on-site bubble, and WhatsApp Forms collect the fields right in the thread — text, dropdown, date, photo, document — then export to Google Sheets or fire onward via a webhook / HTTP request to your other tools.
One CTWA click. The AI tags intent as the chat unfolds — and the tag lands on a record you own, then syncs to a Meta audience the same day.
Illustrative — your templates, your products, your segments.
Job two is timing — and the AI picks the moment. The agent learns when each person opens and replies, or you schedule it yourself, or a Shopify event fires it the moment it happens. Promotional sends route over Meta’s marketing-grade rails (Marketing Messages Lite) for efficient delivery.
The agent learns when each customer actually opens and replies, and sends at that moment — per person, not one blast time for the whole list. Or schedule it yourself, with estimated reach and revenue shown before you go.
Reach the moment it matters off six native Shopify triggers — Order Created, Order Created (unpaid), Order Paid, Order Fulfilled, Abandoned Cart, Abandoned Checkout — fired the instant the event happens.
Set a send to repeat — Daily (with exclude-days), Weekly every N weeks, Monthly on a date or Nth weekday — or fire it before or after a customer date field, like a birthday offer two days early.
When intent crosses your threshold or a record goes quiet, Follow-up reopens the thread on a trigger or a timer — a price drop, a restock, a seasonal nudge.
Because the relationship lives on a record you own, you can reopen the thread instead of re-buying the click.
Email captures identity at checkout, so the list is buyers only. The record opens the moment someone messages.
Real-conversation tags sync to Meta as audiences. CAPI sends back the events your team actually closes.
Real-conversation tags sync to Meta as custom audiences and lookalike seeds, refreshed as tags update.
Qualified-lead, message, and purchase events flow back with a unique event ID per conversation.
Campaign, ad set, creative, and entry point, captured the moment the conversation starts.
CAPI sends the conversation outcome back to Meta, de-duped against your existing events — see the Meta Conversions API integration.
Marketplaces mask the buyer’s number coming in. A CTWA chat plus a WhatsApp record gives you the retention list they never let you keep.
At $299/mo (≈ Rp 5jt) — about Jakarta’s minimum wage (UMR) — the owned record costs less than one more sales admin, and never resigns with your customers.
When a qualified lead is ready to close in-thread — recommend, build the cart, send the payment link — that’s the sales job →.
Capture the phone at hello, tag while you talk, and reopen the thread at the right moment — on an audience you own. Free trial — no credit card required.
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