Sales Automation

Qualify, recommend, close — without leaving the
chat.

An AI agent qualifies the lead, recommends from your live catalog, and drops the payment link — in the WhatsApp thread. Every detail writes to a record you own.

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5.0· Shopify App Store
1,000+ Brands selling in-thread
50+ Countries live on WhatsApp
Official Meta Tech Partner
100+ Languages supported
The problem

WhatsApp selling works — until you try to scale it.

Every chat carries a buying signal. Without a system to catch it, you leak sales every week.

Conversations live on personal phones

When the rep leaves, the customer walks out with them.

Every chat starts from zero

Your team re-asks the name, address, and preference every single time.

Scaling means hiring, not systems

More leads means more phones, and quality drops with every new rep.

Follow-ups depend on who remembers

Hot leads cool while waiting for a nudge no one set.

How it works

From the first message to a closed sale.

One thread, one platform. bitChat catches the conversation, AI Studio runs the agent, bitCRM owns the record.

Conversation lands
bitChat

Click-to-WhatsApp ads, replies, organic inbound — every chat in one inbox with full history.

The agent qualifies + recommends
AI Studio + Product Recommendation

Reads intent, objections, and language, then recommends from your live catalog — real stock, current price, never a guess.

The record writes itself
bitCRM

Tags, persona, history, and Shopify orders land on one profile keyed by phone.

Follow-up fires
Follow-up

The next message lands when intent is hot, not on a fixed schedule.

The agent closes
Create Order · Escalation

Drops the payment link in-thread, or hands a hot lead to a human — same thread, no queue.

The record every sale writes to lives in bitCRM — the agent is built in AI Studio and runs on bitChat. Closed sales can flow back to your ads — see WhatsApp Marketing.

See it close

From ad click to closed order.

A cold click-to-WhatsApp ad lands in the thread. The agent answers instantly, recommends from your live catalog, drops the payment link, and confirms the order — while the record builds itself.

  1. 01
    Cold click arrives A CTWA / IG / FB ad opens the thread — the agent replies in seconds.
  2. 02
    Agent recommends from live catalog Pulls the right item with real stock and current price — never a guess (Product Recommendation).
  3. 03
    Closes + writes the record Drops the payment link, confirms the order — Create Order, on a record you own.

A real click-to-WhatsApp lead getting recommended, closed, and recorded — payment link and all.

Automation flow builder

Build the follow-up once. It runs on every order.

The demo above is one agent in one chat. This is the same selling motion running for every customer — the abandoned cart that recovers itself, the review request that fires on its own. Set it up once and it works every order, the same way, with no reps to remind.

Trigger

Abandoned checkout

  • A buying signal worth chasing
Condition

Cart total over Rp 300k

  • So the bigger carts get the push
Time delay

Wait 1 hour

  • Land while intent is still hot
Action

Send WhatsApp template

  • Recover the sale · Create Order · Follow-up

Every flow reports its own triggered, click, and conversion rate — so you tune the sequence, not guess at it.

Start from a prebuilt automation
  • Abandoned checkout recovery
  • Order fulfilled + review request
  • Birthday / date-based offer
  • Welcome

Flows write to the same record the agent does — see bitCRM. To run a one-off send to a whole segment, that’s a WhatsApp Marketing broadcast.

The skills that run the sale

The selling work your reps hate — done automatically.

Qualify, recommend, close, follow up — one agent runs the whole motion in-thread, with named skills (Product Recommendation, Create Order, Follow-up, Escalation) at each step. Pick a tab to see it.

Reads intent, budget, and language before a human ever looks.

Pulls the right item from your live catalog — real stock, current price, your voice. Won’t oversell.

Drops the payment link the moment they say yes.

Sends the next message when intent is hot, then escalates when unsure.

What changes

Tags, records, and follow-ups write themselves — your team closes.

01

Every conversation is tagged in-thread

The agent tags intent, persona, language, and lifecycle as it happens. No CSV exports, no weekly cleanup.

Powered by AI Studio + Data Collection
02

One customer record, keyed by phone

Tags, history, and Shopify orders live on one profile. The next teammate sees what the last one said.

Powered by bitCRM, in-thread
03

The next message lands when intent is hot

Build the sequence on a visual flow builder — trigger, condition, time delay, action — or start from the prebuilt automation library (Abandoned checkout recovery, Order fulfilled + review). Payment links drop in-thread; hot leads reach a human fast.

Powered by Flow builder · Follow-up · Create Order · Escalation
Guardrails

What the agent won’t do.

Selling in the thread only works if the agent stays honest. Here’s where it holds the line — and hands off the moment it should.

Won’t promise unavailable stock.

Won’t invent discounts.

Won’t push unqualified buyers to checkout.

Won’t hide when a human is needed.

Won’t lose the lead context.

Extends into your stack

Fits the stack you already run.

Tags, segments, and orders sync into the tools you already run — a Custom Webhook, an HTTP request, or a Save-to-Google-Sheets step on any flow.

ShopifyWebhooksOpen APIGoogle SheetsMeta CAPI
For teams

Your best closer can resign. The relationships stay.

When your team runs on personal phones, the customer belongs to the rep — and walks out with them. bitbybit keeps every conversation on one company-owned record, keyed by phone.

Built on WhatsApp Cloud API and the Business App (COEX) as an Official Meta Tech Partner — so scaling the team never risks your number.

$299/mo (≈ Rp 5jt) — under Jakarta’s minimum wage (UMR), cheaper than one more rep, and it never resigns and takes the pipeline with it.

Chat with our team on WhatsApp · +62 815-1423-1000
FAQ

Common questions about
sales automation.

A chatbot follows a scripted decision tree and answers questions. An AI sales agent takes action toward a sale: it qualifies the lead, recommends from your live catalog, builds the order, sends the payment link, follows up, and writes everything to a customer record you own — handing off to a human the moment judgement is needed. The difference is acting on intent, not just replying to it.

Connect a WhatsApp number, import your catalog or Shopify store, and load the AI Studio brief — no integration cycle. From there the agent qualifies, tags, and replies in production. There is no minimum subscription length.

No. The agent handles the repetitive part of the thread — qualification, FAQs, catalog questions, payment links, follow-up nudges — and hands the conversation to a human the moment judgement is needed. Your team stops typing the same first ten messages and starts working the conversations that are actually close to a sale.

Yes. AI Studio is where you set tone of voice, brand vocabulary, guardrails, and escalation rules. The agent is bilingual by default — Bahasa Indonesia and English out of the box, with other languages supported — and follows the brief you write, not a generic chatbot persona.

No, but it helps. Native Shopify sync brings catalog and orders into bitCRM on every plan. If you’re not on Shopify, bitbybit Commerce provides the native catalog, cart, and payment-link stack — or you can run bitbybit alongside another commerce system via webhook or open API.

bitCRM is the conversational customer record — built from the first WhatsApp message, not imported. If you already run a sales CRM of your own, bitbybit syncs tags, conversation history, and lifecycle signals via a Custom Webhook (with a live test), an HTTP request, a Save-to-Google-Sheets step, or the open API. Your downstream CRM stays the source of truth wherever you want it to.

You can keep your existing number — bitbybit runs on WhatsApp Cloud API and on the Business App (COEX), and for enterprise teams that need Official API access, we can connect through your existing WhatsApp Business provider. Past chats stay where they are; new conversations from the migration date forward flow into the unified inbox and bitCRM.

A flat platform plan plus WhatsApp message fees at Meta’s published rates — no per-conversation markup, no commission on sales, no separate add-on for Shopify or AI. Plans start at $99/mo Standard; the all-products $299/mo Pro Bundle adds the rest; 7-day free trial. Month-to-month; no annual lock-in to get started.

You do. Conversations, profiles, tags, and lifecycle events belong to your workspace and export cleanly via webhook or open API at any time. Phone-number-keyed records are portable; you are never locked into bitbybit to keep your audience.
Get started

Turn WhatsApp conversations into closed sales.