Beauty & Personal Care

Advise, sell, and bring customers back in one WhatsApp thread.

An AI agent asks about skin type and concerns, recommends the right products, takes the order in the chat, and reminds customers when it’s time to restock.

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For international customers who prefer the demo in English.

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Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.

The challenge

Beauty shoppers want advice first — and a product list isn’t advice.

Every purchase starts with a question about skin, shade, or routine.

Choosing is personal, and shoppers hesitate

“Is this right for oily, sensitive skin?” Without a quick answer, shoppers leave to ask a friend or compare elsewhere.

Checkout means leaving the conversation

Sending a shopper from chat to a website and back loses people who were ready to buy.

Customers forget to reorder

A cleanser or serum runs out, and without a reminder the customer picks whatever is closest.

How it works

One thread from the first question to the next refill.

The same agent and the same customer record carry the shopper through every step.

01
Shopper asks for advice
The agent asks about skin type, concerns, and routine. Skin conditions go to your team.
02
Agent recommends products
From your live catalog, with the reason each one fits.
03
Checkout happens in the chat
The cart and payment link arrive in the same thread.
04
Refill reminder and rewards follow
A message timed to the product, for example 30 days after delivery, plus rewards with bitLoyalty (Beta).

Core solutions

One agent from first question to refill, on a customer record you own.

Built in AI Studio, working in bitChat, writing to bitCRM. Each capability below is a configured skill, not a script.

My skin is oily and gets irritated easily. What should I use?

Thanks for sharing. Is the irritation more redness or breakouts? Then I can suggest a gentle cleanser and a lightweight moisturizer from our range.

Tags saved: oily skin · sensitive

Illustrative conversation

Virtual beauty advisor

Ask about skin and concerns, then recommend what fits.

The agent runs a short Q&A about skin type, concerns, and routine, then recommends products from your catalog with the reason each one fits. Skin conditions and anything medical go to your team.

Recommends from your live catalog, with current stock and price
Skin type and concerns saved as tags on the customer record
Guardrails you set: no medical claims, no promised results

I’ll take the gentle cleanser and the moisturizer.

Added both to your cart. Here’s your payment link, and I’ll confirm here as soon as it’s paid.

Order created · payment link sent

Illustrative conversation

In-chat checkout

Share the catalog and close without leaving the chat.

The agent shares products from your catalog, builds the cart as the shopper decides, and sends the payment link in the same thread. No redirect, no starting over.

Create Order builds the cart and sends the payment link in-chat
For Shopify brands, agent-created orders are recorded back to Shopify
Hands to a human the moment judgment is needed

Ready to set this up?

Connect WhatsApp, build your agent, and test it before going live. Step-by-step guides are in the Knowledge Base.

Start for free Read the setup guides →

Hi Sample Customer, it’s been about a month since you got your cleanser. Want me to send a refill link?

Yes please!

Triggered 30 days after delivery

Illustrative message

Replenishment reminders

Remind customers to restock when they’re about to run out.

Set a follow-up timed to each product’s usual lifespan, for example 30 days after delivery. The message lands in the same thread, so a reply can turn straight into a reorder.

Follow-up skill and flow builder: trigger, delay, action
Timing you choose per product or segment
Opted-in customers only, using WhatsApp-approved templates

How many points do I have?

You have 1,200 points, enough for a reward. Want to see your reward options?

Balance and rewards read from bitLoyalty (Beta)

Illustrative conversation

Rewards · bitLoyalty (Beta)

Reward every refill, right in the chat.

With bitLoyalty (Beta), a recognized customer on a supported Shopify setup can ask the agent about their points and available rewards, and choose whether to redeem one on their next refill. An earned reward also gives opted-in customers a reason to come back.