Give it your knowledge, turn on commerce skills, set guardrails, and test it in the Playground before it goes live across bitChat, bitCRM, and your commerce workflows.
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Trusted by 1,000+ brands across support, commerce, and lifecycle journeys
Turn on the skills your agent needs — recommend, take the order, track it, collect details, follow up, escalate. New skills ship all the time.
Understands what they mean, not just what they typed — context-aware picks from your live catalog.
The sale closes in the thread — no forms to fill, no new checkout to learn. They just chat, the way they already do.
Answers “where’s my order?” from live order and fulfilment data — no waiting on a human.
Captures intent and details mid-chat, writes them to the record — and can qualify the lead on its own.
Reopens the conversation at the right moment — while intent is still warm.
Hands to a human with the full thread and a written brief — nobody starts over.
Each skill is configured here and runs in the job it serves — Support, Marketing, and Sales.
Native to Shopify, it reads live products, current inventory, and current price the moment a customer asks — so it never promises a sold-out size or quotes yesterday’s price. Not on Shopify? bitbybit Commerce gives the agent the same live data — catalog, inventory, orders, and customers — natively.
Shopify catalog synced — answers stay current as your prices change.
It reads order history, past conversations, and what they were browsing on your store — so the moment they message, it’s already up to speed. No cold start, no making them repeat themselves.
It recognizes the customer — order history, past chats, and what they were browsing.
When it’s unsure, it says so and hands to your team — no made-up orders, prices, or policies. It answers from your data and your rules, with guardrails that block off-topic and made-up replies.
Escalation fires — the human inherits the full thread, nothing repeated.
This is the engine, not a chat box. Pick how the agent reasons, set the voice it answers in, and open the reasoning trace to see the exact steps behind any reply — the skill it ran, the knowledge it read, the result.
Two modes. Conversation answers fast for everyday chat; Reasoning works through multi-step questions before it replies.
Set the voice from presets, so every reply sounds like your brand — not a default bot.
Write a custom prompt in plain language — house rules, what to lead with, what to avoid — and set the languages it answers in. The agent follows your instructions, not a generic default.
Set the rules behind every pick — what to prioritize, what to upsell, what to never suggest — so it sells the way you’d brief a good salesperson.
“Yes — the Linen Wrap Dress in M is in stock. To Bandung it’s about 2–3 days via JNE.”
Read the live catalog — found the Linen Wrap Dress, confirmed the M variant in stock.
Matched the in-stock M variant to what the customer asked for.
Estimated delivery to Bandung from fulfilment data — 2–3 days via JNE.
Composed one answer in the brand tone, ready to send.
Every reply leaves a trace — so you tune the agent on what it actually did, not on a guess.
Test as a real customer profile and watch it answer from their order history — not a script. The reasoning trace shows the exact skill it called, the parameters, the result, and why — so you tune it before it goes live.
Same agent, two customers, two answers — each from their own context.
Recommends, takes the order, follows up — the work gets done in the thread.
Every conversation makes the customer record richer.
Won’t guess past what it knows — escalates, never pressures.
One agent moves through the whole journey: built in AI Studio, live in bitChat, remembered in bitCRM, and following up on real customer signals.
Generic AI tools give you a chat box and wish you luck. AI Studio is the engine commerce brands build their agent in — your mode and tone, your products and rules, a reasoning trace you can read, and one agent across support, sales, and marketing.
| Capability | Without AI Studio | AI Studio |
|---|---|---|
| More than support | Support-only AI deflects a ticket and stops there. Marketing and sales live in other tools. | One agent works support, sales, and marketing on the same customer record — built unified, not bolted together. |
| Knows your business | Gives generic answers. It does not understand your products, policies, or how your business operates. | Connects to your catalog, order data, and knowledge base so every answer is accurate, current, and grounded in your business. |
| You control the brain | One fixed tone, and no visibility into why it answered the way it did. | Choose Conversation or Reasoning mode, set the tone from presets — and read the reasoning trace behind any reply. |
| Prove it before launch | You only discover gaps after customers start asking real questions. | Test real conversations in the Playground, validate that skills and escalation fire, and refine until it’s right — before going live. |
| Improve over time | Changing behaviour means rewriting prompts or starting over. | Update knowledge, skills, or rules anytime. Changes go live immediately — no engineering sprint to change behaviour. |
| Takes action | Can answer questions, but cannot actually do anything. | Goes beyond chat — recommends products, drafts orders, sends payment links, and triggers actions inside the conversation. |
| Hands off cleanly | No smooth way to bring in a human. Customers often have to repeat themselves. | When your team steps in, they inherit the full conversation and a written brief. No context lost. |
Build a product-recommendation, order-taking, order-tracking, data-collection, follow-up, or escalation agent — or one brand-safe agent that does all of it.
AI Studio is where you build the AI agent your customers meet — and it is the engine that powers support, sales, and marketing across every conversation. You connect knowledge, switch on the skills the agent is allowed to use, set guardrails and escalation rules, test behaviour in the Playground, and deploy across WhatsApp, web, Instagram, and Facebook. One configuration runs everywhere the agent works.
The agent answers only from the knowledge you give it — your catalog, your orders, your policies — never the internet’s version of your business. You set guardrails for topics it should never touch, it says “I don’t know” and escalates rather than guessing, and you prove all of this in the Playground against your real configuration before any customer traffic reaches it. Accuracy is configured and tested, not hoped for.
A prompt generates text. An agent takes action. In AI Studio you switch on named skills — Product Recommendation, Create Order, Order Tracking, Data Collection, Follow-up, Escalation — set the rules around each, and the agent recommends, drafts orders, tracks deliveries, tags the record, follows up, and escalates with context. The difference is in the actions, the guardrails, and the operational logic behind every reply.
In the Playground, you test the agent as a real customer profile — it answers against your actual configuration and that customer’s order history, not a generic demo mode. You check how it uses its knowledge, watch the reasoning trace to confirm the right skill fired, validate that escalation triggers fire, and see how the handoff brief reads — before any live customer touches it.
Yes — edit its knowledge, skills, and guardrails anytime in AI Studio. Better context makes a better agent.
Yes. One agent runs across your whole team on a single company-owned record, with role-based access, routing, and an audit trail of what was promised — so the customer relationship survives staff changes instead of walking out on a personal phone. It runs on WhatsApp Cloud API and the Business App (COEX) as an Official Meta Tech Partner, so scaling your team doesn’t put your number at risk.
For twenty years the web was where customers met your brand — they searched, browsed, and checked out on pages. That’s shifting: the first impression and the deepest interaction now happen in the conversation, and the agent is the brand — how it speaks, what it knows, what it does. AI Studio is where you build that agent once. It inherits what the web did — discovery, comparison, checkout, support — and adds what the web never could: it listens, recognises, and acts on one customer record.
Build your brand into one agent — give it your knowledge, turn on what it can do, set the rules, and put it live across every channel. No card required.