Introduction
At bitbybit ("we," "our," or "us"), commitment centers on safeguarding privacy and securing personal information. This Privacy Policy delineates collection, usage, disclosure, and safeguarding procedures for information utilized with the AI-powered WhatsApp business automation platform and associated services (the "Services").
Utilizing our Services signifies agreement with information collection per this Privacy Policy. Disagreement with our policies necessitates service non-usage.
Information We Collect
Personal Information
Potentially collected personal information includes:
- Contact information (name, email address, phone number)
- Business information (company name, industry, business size)
- Account credentials and authentication information
- Payment and billing information
- Communication preferences and settings
WhatsApp and Communication Data
WhatsApp integration services may collect:
- WhatsApp Business API credentials and configuration data
- Message content and metadata for automation and AI processing
- Customer contact information and conversation history
- Media files shared through WhatsApp conversations
- Delivery and read receipts
Technical Information
- IP addresses and device identifiers
- Browser type and version
- Operating system and device information
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Collected information serves these purposes:
- Provide, operate, and maintain our Services
- Process WhatsApp messages and enable AI-powered automation
- Improve and personalize your experience
- Process payments and manage billing
- Send administrative information and service updates
- Provide customer support and respond to inquiries
- Analyze usage patterns and improve our Services
- Ensure security and prevent fraud
- Comply with legal obligations
AI Processing and Machine Learning
Services utilize artificial intelligence and machine learning to:
- Analyze and categorize customer messages
- Generate automated responses and recommendations
- Improve conversation flow and customer experience
- Provide insights and analytics on customer interactions
Appropriate safeguards ensure that AI processing respects your privacy and maintains data security. Google user data is never used for AI model training. Other data used for AI improvement purposes is anonymized and aggregated before processing.
bitbybit uses third-party AI services to power automated responses and message analysis. These providers process data solely to deliver the service and are bound by strict data processing agreements.
How We Share Your Information
Personal information is neither sold, traded, nor rented to third parties. Information sharing occurs under these circumstances:
- Service Providers: Collaboration with trusted third-party vendors assisting in Services operation
- WhatsApp/Meta: Sharing as required for WhatsApp Business API functionality
- Legal Requirements: Disclosure when legally mandated or for rights/safety protection
- Business Transfers: Transfer during mergers, acquisitions, or asset sales
- Consent: Sharing with explicit authorization for specific purposes
Google API Services User Data Policy
bitbybit's use and transfer of information received from Google APIs adheres to the
Google API Services User Data Policy,
including the Limited Use requirements. Specifically:
- Data obtained via Google APIs is used only to provide or improve bitbybit's core functionality (WhatsApp business automation)
- Google user data is not used for advertising or serving ads
- Google user data is not used to train AI or machine learning models
- Google user data is not sold, shared, or transferred to third parties except as strictly necessary to deliver the service and with your consent
- Humans do not read your Google data unless you explicitly permit it, or we are required to for security or legal compliance purposes
Data Security
Industry-standard security measures protect information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response and breach notification procedures
No method of transmission over the internet or electronic storage is 100% secure. Absolute security cannot be guaranteed, though data protection standards remain prioritized.
Data Retention
Personal information retention continues for service provision and stated policy purposes. Certain information may be retained longer as legally required or for legitimate purposes like fraud prevention and security.
Your Privacy Rights
Location-dependent rights regarding personal information include:
- Access: Request personal information access
- Correction: Request inaccurate or incomplete information correction
- Deletion: Request personal information deletion
- Portability: Request portable data format copies
- Restriction: Request processing restriction under certain circumstances
- Objection: Object to legitimate interest-based processing
- Withdrawal: Withdraw consent-based processing consent
Rights exercise requires contacting us using provided information. Responses comply with applicable law timeframes.
Cookies and Tracking Technologies
Cookie and tracking technologies enhance experience and collect usage information. Cookie types include:
- Essential Cookies: Basic functionality requirement
- Analytics Cookies: Usage understanding assistance
- Preference Cookies: Settings and preference memorization
- Marketing Cookies: Targeted advertising (consent-dependent)
Browser preference controls manage cookie settings, though certain cookie disabling may affect Services functionality.
International Data Transfers
Information may transfer to and undergo processing in non-residence countries. Applicable data protection law compliance is ensured through safeguards like standard contractual clauses or adequacy decisions.
Children's Privacy
Services target audiences aged 16 and above. Children under 16 personal information collection is unintentional. Discovered child information under 16 results in deletion steps.
Changes to This Privacy Policy
Updates may occur reflecting practice or legal changes. Material change notification happens through website posting and "Last updated" date modification. Continued Services use after changes constitutes updated policy acceptance.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or data practices contact:
Email: [email protected]
Inquiries receive responses within 30 days.