AI marketing automation that knows what to send — and when.

Email tools are built around inbox delivery and a campaign calendar. bitCRM is built around conversations, where customer signals arrive the moment they happen. Tagging, summaries, and personas form automatically from the conversation itself; segments update as behavior unfolds, not after a weekly sync; and sends start from intent and a real signal, not a list and a date.

No — that’s the whole point of sending from the record. bitCRM doesn’t blast a list; it messages from the individual profile, triggered by a real signal (a reorder due, a question left open, a quiet stretch), on a channel people keep for those they trust. Fewer messages, each one relevant — which is what keeps a relationship intact instead of training people to mute you.

Yes. Every profile is yours — built on your own WhatsApp number, exportable, and reachable directly. It isn’t a rented audience sitting inside someone else’s ad platform.

Yes — and this is one of the most important differences from traditional CRM tools. When a customer messages your WhatsApp (through a CTWA ad, inbound message, or support conversation), bitCRM creates or updates their record immediately. High-intent prospects who browse, ask questions, or engage before buying are captured, tagged, and segmented — so your reachable customer base is much larger than just past purchasers.

As conversations happen, AI reads the thread and assigns structured tags — product-category interest, purchase-intent level, campaign source, lifecycle stage, and more. It also writes a conversation summary, so the next time your team or a deployed agent picks up that customer, the full context is already there. You get usable CRM data without manual entry or cleanup.

A broadcast goes to a list on a schedule. Power Message triggers from a real customer signal — last order date, engagement history, lifecycle stage, product interest — and each message is personalised from the actual customer record, sent when the signal says the moment is right. And every reply continues as a two-way conversation, not a dead-end broadcast. The result is messages people actually open and fewer irrelevant ones that wear down the relationship.

Yes. Give it the context — the audience, the offer, the language — and the AI drafts the WhatsApp message for you, on-brand and ready to send. You can edit every word before it goes out; the AI gets you to a strong first draft instead of a blank composer. The same applies to your reusable WhatsApp templates.

Click-to-WhatsApp brings ad clicks into the conversation with the ad headline, image, and source attached to the record. The Meta Conversion API (CAPI) then sends the conversions that happen in WhatsApp back to Meta — down to the ad account, campaign, ad set, and ad. So you can see which ads actually drove conversations and revenue, and Meta retargets on real outcomes instead of guesses.

Yes. The same customer record and segmentation logic drive messaging across WhatsApp and mobile push — design the broadcast once in one campaign builder and send it across every channel. Re-engagement isn’t limited to a single surface, so you reach each customer where they actually are.

bitCRM connects to Shopify out of the box, and extends through open, no-code rails: a Custom Webhook trigger (with a live test) to fire on your own events, a Save to Google Sheets action to log signals to a spreadsheet, and an HTTP Request action to push to any internal system or endpoint. Meta Conversion API closes the loop back to your ads. For anything bespoke, the open API and standard webhooks cover most scenarios without custom development.