AI marketing automation that knows what to send — and when.

bitCRM sends broadcasts through the official WhatsApp Cloud API as an Official Meta Tech Partner — not blasts from a personal number, which is what gets numbers banned. Messages go to opted-in contacts using Meta-approved template categories, which keeps your WhatsApp Business account in good standing. Following Meta’s rules lowers the risk; no platform can guarantee zero blocks.

Email marketing tools are built around inbox delivery and a fixed send calendar. bitCRM is built around conversations, where customer signals arrive the moment they happen: tags, summaries, and personas form automatically from the thread itself, segments update as behavior unfolds — not after a weekly sync — and sends start from intent and a real signal, not a list and a date.

No — that’s the whole point of sending from the record. bitCRM doesn’t blast a list; it messages from the individual profile, triggered by a real signal (a reorder due, a question left open, a quiet stretch), on a channel people keep for those they trust. Fewer messages, each one relevant — which is what keeps a relationship intact instead of training people to mute you.

Yes — every customer record bitCRM builds is yours. Profiles live in your workspace on your own WhatsApp number, export cleanly whenever you want, and you can reach every contact directly. It isn’t a rented audience sitting inside someone else’s ad platform — the list, the history, and the relationship stay with you.

Yes — capturing pre-purchase customers is one of bitCRM’s biggest differences from traditional CRM tools. When someone messages your WhatsApp (through a CTWA ad, an inbound question, or a support conversation), bitCRM creates or updates their record immediately. Prospects who browse, ask, or engage before buying are captured, tagged, and segmented — so your reachable customer base is much larger than just past purchasers.

As conversations happen, bitCRM’s AI reads the thread and assigns structured tags — product-category interest, purchase-intent level, ad source, lifecycle stage, and more. It also writes a conversation summary, so the next time your team or a deployed agent picks up that customer, the full context is already there. You get usable CRM data without manual entry or cleanup.

A broadcast goes to a list on a schedule. bitCRM’s Power Message triggers from a real customer signal — last order date, engagement history, lifecycle stage, product interest — and personalises each message from the actual customer record, sent when the signal says the moment is right. Every reply continues as a two-way conversation, so you send fewer messages and more of them land.

Yes — bitCRM drafts the WhatsApp message for you. Give it the audience, the offer, and the language, and the AI writes an on-brand draft ready to send; you edit every word before it goes out. The same applies to your reusable WhatsApp templates, so a broadcast starts from a strong first draft instead of a blank composer.

Click-to-WhatsApp ads bring the ad headline, image, and source into bitCRM, attached to the customer record. The Meta Conversion API (CAPI) then sends the conversions that happen in WhatsApp back to Meta — down to the ad account, campaign, ad set, and ad — so you see which ads actually drove conversations and revenue, and Meta retargets on real outcomes instead of guesses.

Yes — bitCRM drives WhatsApp and mobile push from the same customer record and segmentation logic: design the broadcast once and send it across both. Email and SMS are rolling out as delivery fallbacks. Re-engagement isn’t limited to a single surface, so you reach each customer where they actually are.

bitCRM connects to Shopify out of the box, and extends through open, no-code rails: a Custom Webhook trigger (with a live test) to fire on your own events, a Save to Google Sheets action to log signals to a spreadsheet, and an HTTP Request action to push to any internal system or endpoint. Meta Conversion API closes the loop back to your ads. For anything bespoke, the open API and standard webhooks cover most scenarios without custom development.