What we've shipped.
New features, improvements, and fixes — grouped by month.
No matching updates
Try a different term, product, or year.
Let your AI agent trigger automations, hand off to a specific teammate, and run custom skills — plus AI tests, AI attachments, and suggested customer data. Also expiring loyalty points, campaign spend caps, and WhatsApp template testing.
- New
Trigger an automation from an AI conversation
Set up an automation that starts when your AI agent detects a custom event in a conversation, so a follow-up, tag, or handoff happens without anyone watching the chat.
Learn more →- AI Studio
- bitCRM
- New
Send AI escalations to a specific agent
Use @-mentions in your AI instructions to choose who a conversation is assigned to when the AI escalates, instead of routing every handoff to the same place.
Learn more →- AI Studio
- New
Build custom AI skills
Create custom skills for your AI agent and connect them to automations, so the agent can do more than answer questions from your knowledge base.
Learn more →- AI Studio
- bitCRM
- New
Give your AI agent files with AI Storage
The new AI Storage page holds the attachments your AI agent can use, and its files appear in the knowledge base alongside your other sources.
Learn more →- AI Studio
- New
Test your AI agent with AI tests
Create AI tests to check how your agent responds before customers see it, then review the results and adjust its setup.
Learn more →- AI Studio
- New
Review customer details suggested by AI
AI can propose updates to customer data. Proposals show a Suggested pill, and you review each one before it changes the customer’s profile.
Learn more →- AI Studio
- bitCRM
- New
Show loyalty points expiry in the chat widget
Customers can see when their loyalty points expire from the on-site chat widget, so they know to use them before they lapse.
- bitLoyalty
- bitChat
- New
Send yourself a test of an approved WhatsApp template
Send a supported, Meta-approved campaign or automation template to a WhatsApp number you choose, so you can check what arrives before using it with customers. Tests send real messages and use your WhatsApp credit balance; carousel templates and some dynamic buttons are not supported.
- bitCRM
- New
Trace WhatsApp messages from an automation
The new Message log shows delivery status and failure details for newly recorded WhatsApp automation messages, with filters for template, status, and date. Find a missed follow-up without piecing together individual customer chats.
- bitCRM
- New
Let loyalty points expire after inactivity
Set bitLoyalty points to expire after a period of customer inactivity, so unused balances don’t sit on your books indefinitely and members have a reason to come back.
Learn more →- bitLoyalty
- New
Set a maximum spend per campaign broadcast
Set a spend limit on a campaign broadcast so a large audience can’t push sending costs past the amount you planned.
Learn more →- bitCRM
- New
Save custom livechat filters as presets
Build an advanced filter for your livechat inbox and save it as a preset, so your team can jump back to “waiting on us” or “high priority” views without rebuilding the filter each time.
Learn more →- bitChat
- New
Track your free WhatsApp conversations
A usage indicator bar shows how much of your 1,000 free Meta WhatsApp conversations you’ve used, so you can see when free usage is running out before it affects your costs.
- Integrations
- New
Set a separate DOKU shipping settlement account
Commerce payment settings now let you enter a DOKU Bank Settlement ID for shipping fees. If your DOKU account supports split settlement, you can direct eligible orders’ shipping charges to that account and keep shipping receipts separate from the rest of the payment.
- Commerce
- Integrations
- Improved
More from AI ticket tagging
AI Tagging settings, the ticket panel, and a customer AI-tags card give you more control over how tickets are tagged and a clearer view of the tags AI applied.
Learn more →- AI Studio
- bitChat
- Improved
Track WhatsApp messages and costs in analytics
Analytics now reports your WhatsApp message volume alongside what it costs, so you can see where your WhatsApp spend goes.
- bitCRM
- bitChat
- Improved
Some pop-ups are now side drawers
The first set of forms and details that used to open in modals now slide in as a side drawer, so you can keep the page you’re working on in view.
- Improved
+62 is the default country code in the chat widget form
The on-site chat widget’s pre-chat form now starts with Indonesia’s +62 country code, so visitors in Indonesia don’t have to select it first.
- bitChat
- Improved
Know when Instagram or Facebook needs reconnecting
If an Instagram or Facebook connection expires, its integration card shows “Reconnect required” and bitChat displays a warning. Open the reconnect flow from the card to restore the channel before more customer conversations are interrupted.
- bitChat
- Integrations
- Improved
Review WhatsApp Form responses together or individually
WhatsApp Form responses now have a Summary grouped by question and an Individual view for each customer. Search responses and open the related chat, so you can spot common requests and follow up with the person who made one.
Learn more →- bitChat
- Improved
See when a courier delivery completes an order
The Commerce order timeline now shows when an order was fulfilled automatically after a supported courier completed the shipment. Your team can see why the status changed when a buyer asks about their delivery.
- Commerce
11 fixes this month
- Fixed
Ticket-assigned notifications only say “by AI Agent” when AI assigned it
Fixed the ticket-assigned notification crediting the AI Agent for assignments a person made.
- bitChat
- AI Studio
- Fixed
Cleaner KiriminAja shipping forms
Fixed phone number formatting, the shipping method modal, and the payment confirmation wording in KiriminAja shipping forms.
- Commerce
- Integrations
- Fixed
Keep the No priority filter when you return to a chat list
Fixed the No priority filter disappearing when it was the only priority selected. Returning to the filtered list now keeps conversations without a priority in view.
- bitChat
- Fixed
No more duplicate DOKU or Xendit payment methods
Fixed payment methods appearing twice when a DOKU or Xendit option was used in a message template.
- Commerce
- bitCRM
- Fixed
WhatsApp catalog order cards show the product
Fixed catalog order requests in bitChat showing a broken image and a raw catalog ID instead of the product name.
- bitChat
- Fixed
WhatsApp catalog stays in sync with Meta
Fixed cases where your WhatsApp catalog in bitbybit didn’t match what was in Meta.
- Commerce
- Integrations
- Fixed
WhatsApp Sandbox images and PDFs display
Fixed file previews for images and PDFs, and outbound media, not displaying in livechat for the WhatsApp Sandbox channel.
- bitChat
- Fixed
Create WhatsApp templates on the Free plan
Fixed the upgrade prompt blocking WhatsApp template creation on the bitCRM Free plan. You can prepare templates for a connected WhatsApp channel; sending campaigns and running automations still follow your plan’s limits.
- bitCRM
- Fixed
Chat initiation templates keep their headers
Fixed chat initiation templates losing their configured text or media header. The template picker also shows the header, so you can check the full message before starting a customer conversation.
- bitChat
- Fixed
Recognize Instagram contacts in bitChat
Instagram conversations now show the contact’s username when available instead of a raw account ID, so your team can recognize who they’re replying to.
- bitChat
- New
Check how your AI agent responds before going live, collect visitor details before a chat, and see which automations completed — plus automatic voucher discounts on eligible Commerce orders.
- New
Apply a Commerce voucher automatically
Choose one voucher to apply automatically to eligible new Commerce orders, with an end date or usage limit. Buyers can receive your offer without remembering a code, and you keep control of when the promotion ends.
- Commerce
- New
See which automation runs completed
Recent activity in automation analytics shows each customer’s run, when it started, and whether it completed, partially completed, or failed. Search and filter by date to find where a follow-up stopped before you change the flow.
- bitCRM
- New
Loyalty points get corrected automatically on a refund
In an active bitLoyalty Beta program, points earned on a refunded or cancelled order are deducted automatically by default, reducing manual balance corrections. A “Points refunded” automation trigger lets you notify the customer when it happens.
Learn more →- bitLoyalty
- bitCRM
- New
Save your custom shipping methods in Commerce
Save a name and fee for a custom shipping method, then reuse it when creating an order — so your team doesn’t retype the same delivery option for every sale.
- Commerce
- New
A default pickup or drop-off setting for KiriminAja
Choose whether KiriminAja shipments default to courier pickup or counter drop-off, so you’re not picking the same handover method on every single order.
- Commerce
- Integrations
- New
Search when connecting a Shopify company
Find the right store faster when connecting Shopify, instead of scrolling a long list of company names to find yours.
- Integrations
- Improved
A clearer view of your agent in the Playground
The AI Playground shows a chat-style conversation and the customer profile you’re testing as. Check how your agent replies to that customer and refine its setup before customers rely on it.
Learn more →- AI Studio
- Improved
Signup blocks disposable emails and phone numbers
Sign-ups using a temporary email address or phone number are now blocked, so fewer throwaway accounts sneak into your trial and your customer data.
- Improved
Clearer titles on automation templates
Automation templates in the Flow library now show their name above the description, so scanning for the right starting point doesn’t mean reading every card’s full description first.
- bitCRM
3 fixes this month
- Fixed
More accurate customer matching on gift orders
Fixed a bug where a gift order’s shipping details could get matched to the recipient instead of the actual buyer — so loyalty points, segments, and campaigns now stay attributed to the person who paid, not who received the package.
- bitCRM
- bitLoyalty
- Fixed
You can now close the Welcome/Away action setup panel
Fixed the chat widget’s Welcome and Away action setup panel only being able to open, not close, without refreshing the page.
- bitChat
- New
Shopify customers now sync in automatically, a Tags library cleans up VIP-vs-vip duplicates, and loyalty rewards can go percentage-off — plus a redesigned path to getting the chat widget live.
- New
See your Shopify customer fields inside bitbybit
Already keep extra details in Shopify — loyalty tier, birthday, preferences? bitbybit now reads those metafields onto the customer profile, so the data you already collect works for segments, automations, and personalization without re-entering it anywhere.
Learn more →- bitCRM
- New
Segment customers by order and loyalty behavior
Build a segment on order frequency, recency, total spend, products purchased, or loyalty points — so a win-back campaign can target buyers who’ve actually gone quiet, not everyone on the list.
Learn more →- bitCRM
- bitLoyalty
- New
Loyalty rewards now work on Commerce orders
With bitLoyalty Beta enabled, points and rewards now support eligible bitbybit Commerce orders, so you can recognize repeat purchases on your own storefront.
- bitLoyalty
- Commerce
- New
Chat widget shows shoppers how to earn more points
With bitLoyalty Beta enabled, the loyalty card in the chat widget explains how a shopper can earn more points alongside their current balance, so customers can see how to take part in your program.
- bitChat
- bitLoyalty
- New
Shopify customers sync into bitbybit automatically
Connect Shopify and bitbybit pulls your existing customers in — an initial backfill plus ongoing sync as new orders come in — so your CRM starts populated instead of empty, and stays current without a manual export/import round-trip.
Learn more →- bitCRM
- New
AI-generated segments for a first-time segment builder
Skip the blank builder — bitbybit reads your synced customer data and suggests ready-made segments, or you can describe an audience in plain language and let AI draft the filters for you.
Learn more →- bitCRM
- New
Percentage discounts for loyalty rewards and vouchers
Give a percentage off on a Commerce voucher or, with bitLoyalty Beta enabled, a loyalty reward — so the discount scales with the order value.
- bitLoyalty
- Commerce
- New
Your AI agent knows which ad a shopper clicked
When a shopper messages in from a Click-to-WhatsApp ad, your AI agent now reads which ad and product it came from — so a generic "Hi, tell me more" gets a reply about the actual product they clicked on, not a guess.
- AI Studio
- bitChat
- Improved
See lower plans when changing your subscription
The plan picker now includes lower available tiers and shows a confirmation before a downgrade, so you can review a plan change from your account.
- Improved
Smoother path from a feature page to checkout
Fewer steps between deciding to upgrade and actually paying, so the decision to go further with bitbybit doesn’t stall out on the way to checkout.
- Improved
Clearer Active Agents limit on the AI Studio dashboard
A clearer display and tooltip for how many AI agents you have active against your plan limit, so you’re not left guessing whether you’re one agent away from needing to upgrade.
- AI Studio
- Improved
Guidance on what your AI agent can track and sync
A banner now spells out what order tracking and sync your AI agent actually covers, right where you configure it — so you know what it can answer before a customer asks.
- AI Studio
- Improved
An ‘Expired’ status for automatic payments
A payment link that timed out now shows a clear ‘Expired’ status instead of sitting in limbo looking unpaid, so you’re not chasing a customer for a payment that was never going to land.
- Commerce
- Improved
Chat Widget settings, reorganized around going live
The Chat Widget page now opens on an Install tab — connection status, the three steps to go live, and the embed code for non-Shopify sites — instead of a style picker, so getting the widget onto your storefront is the first thing you see, not something you have to find.
Learn more →- bitChat
- Improved
A few quick questions when you set up loyalty
Choosing "Enable loyalty" during bitLoyalty Beta onboarding leads to a short set of questions about your goals before opening the loyalty dashboard.
- bitLoyalty
- Improved
A reason when you disconnect or uninstall
Disconnecting an integration or uninstalling the app now asks why — a small extra step that helps us fix the actual reasons merchants leave.
4 fixes this month
- Fixed
Deploy Your Agent screen fixes
Fixed channel-selection and display inconsistencies — including TikTok — on the screen where you deploy your agent to a channel.
- AI Studio
- bitChat
- Fixed
Shopify import modal fix
Fixed the Shopify import modal and flow in Commerce, which had stopped working.
- Commerce
- Fixed
Shopify variant and image import fix
Fixed Shopify product imports mismapping variants and images onto the wrong product.
- Commerce
- Fixed
Table columns now line up with their headers
Fixed table values sitting slightly out of line with their column headers across the app.
- New
The chat widget got a proactive redesign — a Power Message that greets shoppers before they even open it — plus eligible stores gained Shopee import.
- New
Your chat widget just got proactive
A greeting card can now float above the closed chat launcher with up to three quick-action pills — like "Track Order" or "Browse Catalog" — so a shopper sees what your AI agent can do before they ever open the widget. If the agent replies while the widget’s closed, that reply surfaces here too, not just as an unread badge.
- bitChat
- AI Studio
- New
Hybrid launcher: type before you open the chat
Turn on the Hybrid launcher style and the closed chat pill morphs into a direct text input on hover, so a shopper can start typing their question before the full widget opens.
- bitChat
- New
Import your Shopee catalog straight into Commerce
For stores with Shopee import enabled, export your Basic Info (plus optional Sales Info and Media Info) from Shopee’s Mass Update tool and bring your catalog into bitbybit Commerce in one import — no manual re-entry.
Learn more →- Commerce
- New
Link a specific product straight from a chat reply
Attach a specific product link when replying to a customer in live chat, not just in campaign templates — so answering "do you have this?" can close the sale in the same message.
- bitChat
- AI Studio
- New
Link a specific product in a WhatsApp template
Point a Call to Action button at a specific product when you build a WhatsApp template — including pre-approved templates — so a campaign to past buyers leads straight to the item, not a generic storefront.
Learn more →- bitCRM
- Improved
Organize chat flows without moving every step
The flow editor now arranges steps automatically and uses jump links for loops, making long flows easier to follow while you edit.
- bitChat
- Improved
A redesigned chat experience, with full control over your brand colors
Live Chat and Sidebar widgets gained bubble-less AI replies, a typing indicator, and smoother message animations; these updates also apply to Full Page where it is enabled. Pick a brand color in appearance settings to preview the shades used for buttons, bubbles, and borders before saving.
- bitChat
- Improved
Proactive Engagement, configured in bitCRM
Conversation starters are now called Proactive Engagement and are built as bitCRM Power Message automations instead of a separate chat widget setting — one less place to keep in sync when you change what shoppers see first.
- bitChat
- bitCRM
- Improved
Clearer handling for unsupported messages
Unsupported message types now display a clearer explanation, helping agents understand what was received and what to do next.
Learn more →- bitChat
2 fixes this month
- Fixed
Product image labels fix
Product images now carry proper descriptions instead of a generic label.
- Commerce
- Fixed
Fewer stuck-loading errors after we ship updates
The app now recovers on its own instead of showing an error right after we release a new version.
- New
Shipping and promotions in Commerce, expiring vouchers and navigation updates for bitLoyalty (Beta), and a more personal welcome for returning shoppers.
- New
Discount vouchers in Commerce
Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own, without the marketplace fee eating into the margin you’re discounting from.
- Commerce
- New
GoSend delivery, built in
Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app to get the order out the door.
Learn more →- Commerce
- Integrations
- New
Faster Blitz delivery requests
A streamlined flow for requesting same-day Blitz delivery on an order, so fast shipping isn’t the reason a buyer goes back to a marketplace.
Learn more →- Commerce
- Integrations
- New
The agent recognizes returning customers in the chat widget
Once a shopper is logged in, the agent greets them by name instead of starting cold — recognition that makes a returning buyer feel known, not anonymous.
- bitChat
- AI Studio
- New
Automation trigger for AI-created draft orders
When the agent creates a Shopify draft order for a shopper, start a bitCRM automation from it — for example, to send a payment reminder with the invoice link.
Learn more →- bitCRM
- AI Studio
- New
Loyalty points in the chat widget (Beta)
For workspaces with bitLoyalty (Beta) enabled and an active loyalty program, show a shopper’s points balance on the chat widget welcome screen, with a shortcut into a rewards conversation.
Learn more →- bitChat
- bitLoyalty
- New
Set an expiration on loyalty vouchers (Beta)
Choose how long a redeemed reward stays valid — no expiration, 7, 30, or 90 days, or a year — so points-driven promos have a shelf life.
Learn more →- bitLoyalty
- New
TikTok.me link generator
Generate a TikTok.me link and QR code that routes shoppers straight into your TikTok business chat, with performance tracked in a history table — give shoppers a direct way to start a TikTok conversation.
Learn more →- bitLink
- Improved
WhatsApp template builder, revamped
A further round of changes to how you build WhatsApp message templates, so getting a campaign live doesn’t eat the afternoon.
- bitCRM
- Improved
Live-chat & full-page widget polish
A round of usability refinements across the live-chat and full-page chat widget, based on customer feedback — the details that make daily support less friction, for you and your customer both.
- bitChat
- Improved
Easier knowledge-base editing
Smoother editing when you update the content your AI agent’s knowledge base is trained on, so keeping the agent accurate stays a quick task, not a chore you put off.
Learn more →- AI Studio
- Improved
Clearer validation when importing products
Clearer feedback when a product import file has issues, so you can fix and re-upload faster instead of guessing what went wrong.
- Commerce
3 fixes this month
- Fixed
Store-location map fix
Fixed the store-location map failing to load once a workspace had more than five locations.
- Commerce
- Fixed
Conversation starters fix
Fixed conversation starters not appearing in the chat widget.
- bitChat
- AI Studio
- Fixed
Loyalty reward attribution fix
Fixed a bug that could attribute a redeemed reward to the wrong customer.
- bitLoyalty
- New
bitLoyalty launched in Beta, alongside a Full Page chat option for eligible workspaces, birthday capture, and WhatsApp template headers and footers.
- New
bitLoyalty launched in Beta for Shopify stores
bitLoyalty launched in Beta for Shopify-connected stores, with points, tiers, vouchers, and automation triggers. Customer balances and rewards give your team a way to recognize repeat purchases and follow up.
Learn more →- bitLoyalty
- bitCRM
- New
Full-page chat widget
For workspaces with Full Page enabled, customers can open bitChat as a dedicated page, giving longer conversations more space.
- bitChat
- New
Birthdays in the Data Collection skill
The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM, so every conversation adds to a record you can act on later.
- AI Studio
- bitCRM
- New
Custom unsubscribe settings
Choose the unsubscribe keyword and reply for outbound WhatsApp messages, so customers receive a clear response when they opt out.
Learn more →- bitCRM
- Improved
Better Meta Conversions API (CAPI) tracking
Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably, so you know which ad is actually earning its spend.
- bitCRM
- Improved
Refreshed app — new home, design system & in-app announcements
A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped without hunting for a changelog.
- Improved
Cleaner customer record & live-chat cart
Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget, so building a cart mid-conversation is quick enough not to lose the sale.
- bitCRM
- bitChat
- Improved
Smoother bitCRM onboarding & variable editing
A clearer first-run setup and easier editing of dynamic variables, so setting up bitCRM yourself doesn’t require reading a manual first.
- bitCRM
- Improved
First and average AI response times
See the AI agent’s first and average response times, with comparisons to the previous date range, so you can check how long customers wait for a reply.
Learn more →- AI Studio
- bitChat
1 fix this month
- Fixed
Automation & analytics fixes
Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.
- bitCRM
- bitChat
- New
Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.
- New
KiriminAja shipping, end to end
Create a KiriminAja shipment from a Commerce order and open the shipment-payment step in KiriminAja, keeping delivery details attached to the order. Regular and instant services depend on availability and your connected account.
Learn more →- Commerce
- Integrations
- New
RideBlitz same-day delivery
Request RideBlitz delivery and manage cancellations from a Commerce order, so your team can handle delivery changes alongside the order. Requires a connected RideBlitz account; service availability depends on your delivery area.
Learn more →- Commerce
- Integrations
- New
Map-pinpoint addresses
Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
Learn more →- Commerce
- New
Custom automation conditions
Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer instead of one generic message to everyone.
Learn more →- bitCRM
- Improved
Time zone & currency at company setup
Pick the right time zone and currency when you create a company, so reporting and sends line up from day one — no fixing it after the fact.
- Commerce
- bitCRM
- New
The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.
- New
CSAT after an AI conversation
Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
Learn more →- bitChat
- AI Studio
- New
WhatsApp catalog on the Business App (COEX)
Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX), so keeping your existing number doesn’t mean giving up in-chat selling.
Learn more →- bitChat
- Commerce
- Improved
AI Studio rebuild — phase 3
The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner, so setting up an agent you trust takes less time doing it alone.
- AI Studio
- Improved
Live-chat widget settings & pre-filled WhatsApp message
More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context — the agent already knows what page they were on.
Learn more →- bitChat
- Improved
Clearer failed-campaign view
A cleaner table for reviewing campaign sends that didn’t go through, so a failed broadcast to buyers you paid to acquire doesn’t go unnoticed.
Learn more →- bitCRM
1 fix this month
- Fixed
- New
Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.
- New
DOKU payments in Commerce
Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
Learn more →- Commerce
- Integrations
- New
Multi-store locations
Run more than one store location, with the right inventory and address attached to each order, so growing past one warehouse doesn’t break how orders ship.
- Commerce
- New
New bitChat web widget
A rebuilt live-chat widget for faster, cleaner conversations on your site — a first impression on-brand enough to match the WhatsApp thread it leads to.
Learn more →- bitChat
- Improved
WhatsApp templates, improved
A smoother way to build and manage your WhatsApp message templates, so getting a campaign approved and out the door isn’t the bottleneck.
- bitChat
- bitCRM
- Improved
bitChat analytics
Clearer conversation and agent metrics in bitChat, so you can see the agent is actually resolving and selling — not take it on faith.
Learn more →- bitChat
- Improved
Commerce polish
Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce — the daily-use details that add up when Commerce is your channel, not a side project.
- Commerce
- New
We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.
- New
AI Studio, rebuilt
A faster, cleaner way to build, control, and publish your agent — no code, so standing it up stays something you can do yourself. (Phases one and two; the rebuild finished in March.)
- AI Studio
- New
Automatic follow-ups
The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
Learn more →- AI Studio
- bitCRM
- New
Commerce analytics
A live view of orders and store performance for brands selling on bitbybit Commerce, so you can see the channel you own is actually working — not just hope it is.
- Commerce
- Improved
Any customer field as a variable
Drop additional customer data straight into messages and templates as dynamic variables, so a broadcast reads as personal, not like everyone got the same blast.
Learn more →- bitCRM
- Improved
bitChat & AI Studio polish
A round of refinements across the conversation surface and the agent engine — the everyday details that make running support and marketing solo feel less like fighting the tool.
- bitChat
- AI Studio
- New
Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.
- New
Birthday automation template
A ready-made automation to reach customers on their birthday — an easy re-engagement send that brings a past buyer back without building one from scratch.
Learn more →- bitCRM
- New
Media uploads in WhatsApp forms
Let customers attach photos and files when they fill in a WhatsApp form, so a support request or order issue arrives with the proof, not just a description.
Learn more →- bitChat
- bitCRM
- New
More automation actions
New message actions to build richer, multi-step automations, so a flow can do more than send one message before you have to step in yourself.
Learn more →- bitCRM
- Improved
Ticket-resolved trigger
Start an automation when a ticket is resolved, plus a revamped chat trigger — follow up right after support closes, while the relationship is still warm.
Learn more →- bitCRM
- bitChat
- Improved
Custom bitLink presets in the dashboard
Define your own bitLink presets from the admin dashboard, so every new link page matches your brand without rebuilding the theme each time.
Learn more →- bitLink
- Improved
Meta CAPI improvements
More reliable Meta Conversions API event delivery for ad tracking, so your ad spend keeps optimizing on real conversions, not gaps in the data.
Learn more →- bitCRM
- Integrations
- New
Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.
- New
GoSend shipping in Commerce
Book GoSend deliveries on an order without leaving Commerce, so fulfilling an order you took direct doesn’t send you back to another app to ship it.
Learn more →- Commerce
- Integrations
- New
Send invoices from automations
Trigger an invoice to the customer as a step in an automation, so getting paid on an order you own doesn’t depend on someone remembering to send it.
Learn more →- bitCRM
- Commerce
- New
Store location settings
Set and manage your store location for orders and shipping, so the right address and inventory follow every order automatically.
- Commerce
- Improved
Graceful AI fallback
The agent fails gracefully and hands off cleanly when it hits an error — the guardrail that makes it safe to let AI talk to customers unsupervised.
Learn more →- AI Studio
- Improved
Better scheduled triggers
More control over time-based automation triggers, so a re-engagement send goes out exactly when you want it, not just whenever the tool allows.
Learn more →- bitCRM
1 fix this month
- Fixed
- New
A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.
- New
Bulk product import
Import your whole catalog at once into Commerce, so moving off marketplace listings doesn’t mean re-entering every product by hand.
- Commerce
- New
Translate an entire ticket
Translate a whole conversation in one click — serve customers in their language even when your team can’t.
- bitChat
- New
Block & unblock on WhatsApp
Block or unblock a customer from WhatsApp Cloud API live chat, so abuse doesn’t sit unresolved while you look for the setting.
- bitChat
- New
Pre-approved templates in campaigns
Send campaigns and automations using your pre-approved WhatsApp templates, so Meta’s approval process is a one-time setup, not a recurring blocker to every send.
- bitCRM
- Improved
Tune the agent’s tone
Controls for the agent’s reply style and tone of voice, so it sounds like your brand talking — not a generic bot you can’t fully trust with customers.
Learn more →- AI Studio
- Improved
Build the knowledge base from your site
Populate the agent’s knowledge base by crawling your whole website, so it’s grounded in what you already publish instead of you retyping it all in.
Learn more →- AI Studio
- New
The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.
- New
Knowledge base in AI Studio
Feed the agent a knowledge base so it answers from your own content, not guesswork — the difference between an agent you can trust with customers and one that hallucinates a wrong price or policy.
Learn more →- AI Studio
- New
Partial order fulfilment
Fulfil part of an order with a new fulfilment flow in Commerce, so a stock shortage doesn’t force you to hold the whole order — or the sale — hostage.
Learn more →- Commerce
- New
Pin a conversation
Pin important threads to the top of live chat, so an urgent customer doesn’t get buried while you’re juggling support and marketing solo.
- bitChat
- Improved
Follow-up & auto-resolve skills
The agent can follow up on quiet threads and resolve tickets on its own — recognition and re-engagement that happen without you watching every chat for the lull.
Learn more →- AI Studio
- bitChat
- Improved
The agent replies with images
Agent responses can now include images, not just text — showing the product instead of describing it closes the sale faster.
- AI Studio
- bitChat
- Improved
Create & update orders from the conversation
Build or edit an order straight from the customer panel beside the chat, so closing a sale doesn’t mean leaving the conversation to do it.
- Commerce
- bitChat
- Improved
Unified settings
One consolidated place for your workspace settings, so managing your own account doesn’t need a developer to find the right screen.
Learn more →
- New
TikTok joined your conversations, and Commerce product variants got a redesign.
- New
TikTok messages in bitChat
Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger — one inbox instead of switching apps every time a TikTok buyer messages in.
Learn more →- bitChat
- Integrations
- Improved
Redesigned product variants
A clearer way to set up product variants and pricing in Commerce, so listing your real catalog — sizes, colors, price tiers — doesn’t feel like fighting the tool.
Learn more →- Commerce
- Improved
Smoother bitChat onboarding
A cleaner first-run setup for getting bitChat live, so you’re answering real customers sooner instead of stuck configuring.
- bitChat
- New
A focused month on Commerce order editing and richer campaign analytics.
- Improved
Richer campaign analytics
More detail on how your WhatsApp campaigns performed, so you know which broadcast is actually bringing buyers back — not just guessing from open rates.
Learn more →- bitCRM
- Improved
Smoother order editing
A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce — the small frictions that make running orders yourself, not a marketplace, actually workable.
- Commerce
1 fix this month
- Fixed
- Improved
A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.
- New
Order management in Commerce
Create, edit, and track orders inside bitbybit Commerce — a channel you own, so a sale doesn’t have to route through a marketplace that takes a cut.
Learn more →- Commerce
- New
Meta Conversions API (CAPI)
Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately — spend with confidence on the channel that’s actually converting.
Learn more →- bitCRM
- Integrations
- New
Instagram comments
Read and reply to Instagram comments alongside your other conversations, so a comment asking about your product doesn’t sit unanswered while you’re busy in WhatsApp.
- bitChat
- Integrations
- New
More ways to sign in
Added LinkedIn and Google One-Tap to social login for your storefront — less friction to turn a visitor into a first-party record, not just a marketplace browser.
- bitLogin
- New
Customer record inside live chat
See the customer record right inside the live-chat view, so you’re not switching tabs mid-conversation to check who you’re talking to.
- bitChat
- bitCRM
- Improved
Guided AI Studio onboarding
A first-run setup that walks you through building your agent — built for standing it up yourself, no developer required.
Learn more →- AI Studio
1 fix this month
- Fixed
- New
Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.
- New
Vouchers in campaigns & automations
Attach voucher codes to the messages your automations and campaigns send — a reason for a buyer you already paid to acquire to reorder direct, instead of going back to the marketplace.
Learn more →- bitCRM
- New
Pre-built template library
Start from a library of ready-made message and automation templates, so you’re not staring at a blank editor when you just want a campaign out the door.
- bitCRM
- New
Ask for a rating on WhatsApp
Request a CSAT score with a WhatsApp button after a conversation wraps — real signal on how the agent is actually doing, not a guess.
Learn more →- bitChat
- bitCRM
- Improved
Connect payments with Xendit
A clearer setup flow for connecting Xendit to bitbybit Commerce, so accepting payment on a channel you own isn’t the step that stalls you out.
Learn more →- Commerce
- Integrations
- Improved
Cleaner ticket filtering
Better filters on the tickets page for working through conversations faster when you’re the one answering them.
Learn more →- bitChat
- New
WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.
- New
WhatsApp Carousel in campaigns & automations
Send swipeable product carousels in your WhatsApp campaigns and automations — a richer pitch than a plain-text broadcast, sent to buyers you already paid to acquire.
Learn more →- bitCRM
- New
Send a form response back to the customer
Echo a customer’s WhatsApp form answers back into the thread for confirmation, so they trust what they submitted actually went through.
- bitChat
- bitCRM
- Improved
Build an action straight from a trigger
Add the next automation step right from the trigger — fewer clicks to wire up a flow when you’re building it yourself, not waiting on a developer.
Learn more →- bitCRM
- Improved
Custom bitLink presets
Build and reuse your own bitLink themes, so your link page looks like your brand, not a generic template everyone else is using.
Learn more →- bitLink
- New
The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.
- New
Trigger automations from a WhatsApp form
Start an automation the moment a customer submits a WhatsApp form — capture the lead and follow up automatically instead of losing it in the thread.
- bitCRM
- bitChat
- New
Configure the agent from the chat page
Set up and adjust the AI agent directly from the chat page, so a fix doesn’t mean digging through a separate settings area while a customer is waiting.
- AI Studio
- bitChat
- New
Catalog on your bitLink
Show your WhatsApp product catalog right on a bitLink page — a shoppable page you own, not a marketplace listing where you compete on price.
Learn more →- bitLink
- Commerce
- Improved
Rich text in the message composer
Format messages with rich text, with a clear character limit as you type, so your WhatsApp replies read as polished and on-brand, not plain-text.
- bitChat
- New
We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.
- New
AI Studio launched
Build, control, and publish an AI agent without code — no developer needed to stand up the AI you already want to trust with your customers.
Learn more →- AI Studio
- New
Version your AI agent
Save and roll back versions of your agent’s configuration as you tune it — so you can test a change with confidence, not worry it’ll wreck the agent your customers are already talking to.
- AI Studio
- New
Choose your AI model
Pick the model and settings the agent runs on, so you control the quality-vs-cost tradeoff instead of being locked to one option.
Learn more →- AI Studio
- Improved
Live-chat filters
A filter modal for finding the right conversations faster in live chat — useful the moment you’re running support solo or with a small team and can’t scan every thread.
Learn more →- bitChat
1 fix this month
- Fixed
- New
Get the monthly update
One email a month when we ship. Unsubscribe anytime.
Want these in your store? Start free.
Build, control, and publish your AI agent — then watch this page for what we ship next.