What we've shipped.
New features, improvements, and fixes across the AI agent, bitChat, bitCRM, AI Studio, and Commerce — grouped by month, dated as we ship.
55 new features and 36 improvements since January 2025 — we ship every month.
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Shipping and promotions: GoSend delivery built into Commerce, a faster Blitz request flow, and discount vouchers you can run on your own store.
- New
Discount vouchers in Commerce
Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own.
- Commerce
- New
GoSend delivery, built in
Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app.
- Commerce
- Integrations
- New
Faster Blitz delivery requests
A streamlined flow for requesting same-day Blitz delivery on an order.
- Commerce
- Integrations
- New
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Our biggest month yet: bitLoyalty arrived, a full-page chat surface, birthday capture for the agent, header/footer on WhatsApp templates, and a refreshed app.
- New
bitLoyalty — points, tiers & vouchers (Beta · requires Shopify)
Loyalty, run from inside Marketing: points, tiers, and vouchers — surfaced in live chat, recorded on the customer, and usable as automation triggers. Beta · requires Shopify.
- bitLoyalty
- bitCRM
- New
Full-page chat widget
A full-screen bitChat surface customers can open as a dedicated page — not just the corner bubble.
- bitChat
- New
Birthdays in the Data Collection skill
The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM.
- AI Studio
- bitCRM
- New
Header & footer in WhatsApp templates
Add header and footer sections when you build a WhatsApp message template.
- bitChat
- bitCRM
- New
Custom unsubscribe settings
Set your own unsubscribe handling for outbound WhatsApp messages.
- bitCRM
- Improved
Better Meta Conversions API (CAPI) tracking
Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably.
- bitCRM
- Improved
Refreshed app — new home, design system & in-app announcements
A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped.
- Improved
Cleaner customer record & live-chat cart
Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget.
- bitCRM
- bitChat
- Improved
Smoother bitCRM onboarding & variable editing
A clearer first-run setup and easier editing of dynamic variables.
- bitCRM
- Fixed
Automation & analytics fixes
Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.
- bitCRM
- bitChat
- New
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Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.
- New
KiriminAja shipping, end to end
Book regular and instant deliveries through KiriminAja — including the payment step — without leaving Commerce.
- Commerce
- Integrations
- New
RideBlitz same-day delivery
Same-day Blitz delivery on an order, with a proper cancellation flow when plans change.
- Commerce
- Integrations
- New
Map-pinpoint addresses
Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
- Commerce
- New
Custom automation conditions
Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer.
- bitCRM
- Improved
Time zone & currency at company setup
Pick the right time zone and currency when you create a company, so reporting and sends line up from day one.
- Commerce
- bitCRM
- Improved
Refreshed app navigation
Reworked the left-hand navigation across the app for faster movement between tools.
- New
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The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.
- New
CSAT after an AI conversation
Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
- bitChat
- AI Studio
- New
Auto-priority from AI tags
Live chats sort by priority automatically from the agent’s AI tags, so urgent threads rise to the top — recognition that helps your team serve faster.
- bitChat
- New
WhatsApp catalog on the Business App (COEX)
Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX).
- bitChat
- Commerce
- Improved
AI Studio rebuild — phase 3
The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner.
- AI Studio
- Improved
Live-chat widget settings & pre-filled WhatsApp message
More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context.
- bitChat
- Improved
Clearer failed-campaign view
A cleaner table for reviewing campaign sends that didn’t go through.
- bitCRM
- Fixed
bitApp deep-linking
Fixed a deep-linking issue in bitApp.
- bitApp
- New
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Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.
- New
DOKU payments in Commerce
Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
- Commerce
- Integrations
- New
Multi-store locations
Run more than one store location, with the right inventory and address attached to each order.
- Commerce
- New
New bitChat web widget
A rebuilt live-chat widget for faster, cleaner conversations on your site.
- bitChat
- New
Order tags
Tag and organize orders in Commerce to keep fulfilment and follow-up straight.
- Commerce
- Improved
WhatsApp templates, improved
A smoother way to build and manage your WhatsApp message templates.
- bitChat
- bitCRM
- Improved
bitChat analytics
Clearer conversation and agent metrics in bitChat.
- bitChat
- Improved
Commerce polish
Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce.
- Commerce
- New
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We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.
- New
AI Studio, rebuilt
A faster, cleaner way to build, control, and publish your agent — no code. (Phases one and two; the rebuild finished in March.)
- AI Studio
- New
Automatic follow-ups
The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
- AI Studio
- bitCRM
- New
Commerce analytics
A live view of orders and store performance for brands selling on bitbybit Commerce.
- Commerce
- Improved
Any customer field as a variable
Drop additional customer data straight into messages and templates as dynamic variables.
- bitCRM
- Improved
bitChat & AI Studio polish
A round of refinements across the conversation surface and the agent engine.
- bitChat
- AI Studio
- New
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Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.
- New
Birthday automation template
A ready-made automation to reach customers on their birthday.
- bitCRM
- New
Media uploads in WhatsApp forms
Let customers attach photos and files when they fill in a WhatsApp form.
- bitChat
- bitCRM
- New
More automation actions
New message actions to build richer, multi-step automations.
- bitCRM
- Improved
Ticket-resolved trigger
Start an automation when a ticket is resolved, plus a revamped chat trigger.
- bitCRM
- bitChat
- Improved
Custom bitLink presets in the dashboard
Define your own bitLink presets from the admin dashboard.
- bitLink
- Improved
Meta CAPI improvements
More reliable Meta Conversions API event delivery for ad tracking.
- bitCRM
- Integrations
- New
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Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.
- New
GoSend shipping in Commerce
Book GoSend deliveries on an order without leaving Commerce.
- Commerce
- Integrations
- New
Send invoices from automations
Trigger an invoice to the customer as a step in an automation.
- bitCRM
- Commerce
- New
Store location settings
Set and manage your store location for orders and shipping.
- Commerce
- Improved
Graceful AI fallback
The agent fails gracefully and hands off cleanly when it hits an error.
- AI Studio
- Improved
Better scheduled triggers
More control over time-based automation triggers.
- bitCRM
- Fixed
Safer variant editing
Renaming a saved product variant no longer risks losing data.
- Commerce
- New
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A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.
- New
Bulk product import
Import your whole catalog at once into Commerce.
- Commerce
- New
Translate an entire ticket
Translate a whole conversation in one click — serve customers in their language.
- bitChat
- New
Block & unblock on WhatsApp
Block or unblock a customer from WhatsApp Cloud API live chat.
- bitChat
- New
Pre-approved templates in campaigns
Send campaigns and automations using your pre-approved WhatsApp templates.
- bitCRM
- Improved
Tune the agent’s tone
Controls for the agent’s reply style and tone of voice.
- AI Studio
- Improved
Build the knowledge base from your site
Populate the agent’s knowledge base by crawling your whole website.
- AI Studio
- New
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The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.
- New
Knowledge base in AI Studio
Feed the agent a knowledge base so it answers from your own content, not guesswork.
- AI Studio
- New
Partial order fulfilment
Fulfil part of an order with a new fulfilment flow in Commerce.
- Commerce
- New
Pin a conversation
Pin important threads to the top of live chat.
- bitChat
- Improved
Follow-up & auto-resolve skills
The agent can follow up on quiet threads and resolve tickets on its own.
- AI Studio
- bitChat
- Improved
The agent replies with images
Agent responses can now include images, not just text.
- AI Studio
- bitChat
- Improved
Create & update orders from the conversation
Build or edit an order straight from the customer panel beside the chat.
- Commerce
- bitChat
- Improved
Unified settings
One consolidated place for your workspace settings.
- New
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TikTok joined your conversations, and Commerce product variants got a redesign.
- New
TikTok messages in bitChat
Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger.
- bitChat
- Integrations
- Improved
Redesigned product variants
A clearer way to set up product variants and pricing in Commerce.
- Commerce
- Improved
Smoother bitChat onboarding
A cleaner first-run setup for getting bitChat live.
- bitChat
- New
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A focused month on Commerce order editing and richer campaign analytics.
- Improved
Richer campaign analytics
More detail on how your WhatsApp campaigns performed.
- bitCRM
- Improved
Smoother order editing
A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce.
- Commerce
- Fixed
Orders & Products page fixes
Fixed errors that could break the Orders and Products pages.
- Commerce
- Improved
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A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.
- New
Order management in Commerce
Create, edit, and track orders inside bitbybit Commerce — a channel you own.
- Commerce
- New
Meta Conversions API (CAPI)
Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately.
- bitCRM
- Integrations
- New
Instagram comments
Read and reply to Instagram comments alongside your other conversations.
- bitChat
- Integrations
- New
Expired-window banner on Meta chats
A banner flags when a WhatsApp, Instagram, or Messenger messaging window has closed.
- bitChat
- New
More ways to sign in
Added LinkedIn and Google One-Tap to social login for your storefront.
- bitLogin
- New
Customer record & OTP inside live chat
See the customer record and one-time-passcode tools right inside the live-chat view.
- bitChat
- bitCRM
- Improved
Guided AI Studio onboarding
A first-run setup that walks you through building your agent.
- AI Studio
- Fixed
Refunds in the order timeline
Refund amounts now show in the order timeline.
- Commerce
- New
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Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.
- New
Vouchers in campaigns & automations
Attach voucher codes to the messages your automations and campaigns send.
- bitCRM
- New
Pre-built template library
Start from a library of ready-made message and automation templates.
- bitCRM
- New
Ask for a rating on WhatsApp
Request a CSAT score with a WhatsApp button after a conversation wraps.
- bitChat
- bitCRM
- Improved
Connect payments with Xendit
A clearer setup flow for connecting Xendit to bitbybit Commerce.
- Commerce
- Integrations
- Improved
Cleaner ticket filtering
Better filters on the tickets page for working through conversations.
- bitChat
- New
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WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.
- New
WhatsApp Carousel in campaigns & automations
Send swipeable product carousels in your WhatsApp campaigns and automations.
- bitCRM
- New
Share a bitLink by QR code
Generate a QR code for any bitLink to bridge offline traffic into chat.
- bitLink
- New
Send a form response back to the customer
Echo a customer’s WhatsApp form answers back into the thread for confirmation.
- bitChat
- bitCRM
- Improved
Build an action straight from a trigger
Add the next automation step right from the trigger — fewer clicks to wire up a flow.
- bitCRM
- Improved
Custom bitLink presets
Build and reuse your own bitLink themes.
- bitLink
- New
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The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.
- New
AI-generated customer tags
The agent tags customers automatically as it reads each conversation.
- AI Studio
- bitCRM
- New
Trigger automations from a WhatsApp form
Start an automation the moment a customer submits a WhatsApp form.
- bitCRM
- bitChat
- New
Configure the agent from the chat page
Set up and adjust the AI agent directly from the chat page.
- AI Studio
- bitChat
- New
Catalog on your bitLink
Show your WhatsApp product catalog right on a bitLink page.
- bitLink
- Commerce
- Improved
Rich text in the message composer
Format messages with rich text, with a clear character limit as you type.
- bitChat
- New
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We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.
- New
AI Studio launched
Build, control, and publish an AI agent without code — the engine behind every bitbybit conversation.
- AI Studio
- New
Version your AI agent
Save and roll back versions of your agent’s configuration as you tune it.
- AI Studio
- New
Choose your AI model
Pick the model and settings the agent runs on.
- AI Studio
- Improved
Live-chat filters
A filter modal for finding the right conversations faster in live chat.
- bitChat
- Fixed
Automation analytics fix
Fixed a crash in automation analytics.
- bitCRM
- New
Want these in your store? Start free.
Build, control, and publish your AI agent — then watch this page for what we ship next.