What we've shipped.
New features, improvements, and fixes across the AI agent, bitChat, bitCRM, AI Studio, and Commerce — grouped by month, dated as we ship.
69 new features and 50 improvements since January 2025 — we ship every month.
One email a month when we ship. Unsubscribe anytime.
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Your Shopify customer data goes further inside bitbybit, loyalty now follows customers onto Commerce orders, and Shopify imports get more reliable.
- New
See your Shopify customer fields inside bitbybit
Already keep extra details in Shopify — loyalty tier, birthday, preferences? bitbybit now reads those metafields onto the customer profile, so the data you already collect works for segments, automations, and personalization without re-entering it anywhere.
Learn more →- bitCRM
- New
Segment customers by order and loyalty behavior
Build a segment on order frequency, recency, total spend, products purchased, or loyalty points — so a win-back campaign can target buyers who’ve actually gone quiet, not everyone on the list.
Learn more →- bitCRM
- bitLoyalty
- New
Loyalty rewards now work on Commerce orders
Points and rewards now apply to orders placed through bitbybit Commerce, not just your WhatsApp catalog — so a customer who buys straight from your storefront still earns, and can redeem, the same rewards as anyone else.
- bitLoyalty
- Commerce
- New
Chat widget shows shoppers how to earn more points
The loyalty card in the chat widget now explains how a shopper can earn more, not just their current balance — a small nudge to keep buying instead of letting points sit unused.
- bitChat
- bitLoyalty
7 more updates this month
- Improved
Smoother path from a feature page to checkout
Fewer steps between deciding to upgrade and actually paying, so the decision to go further with bitbybit doesn’t stall out on the way to checkout.
- Improved
Clearer Active Agents limit on the AI Studio dashboard
A clearer display and tooltip for how many AI agents you have active against your plan limit, so you’re not left guessing whether you’re one agent away from needing to upgrade.
- AI Studio
- Improved
Guidance on what your AI agent can track and sync
A banner now spells out what order tracking and sync your AI agent actually covers, right where you configure it — so you know what it can answer before a customer asks.
- AI Studio
- Improved
An ‘Expired’ status for automatic payments
A payment link that timed out now shows a clear ‘Expired’ status instead of sitting in limbo looking unpaid, so you’re not chasing a customer for a payment that was never going to land.
- Commerce
- Fixed
Deploy Your Agent screen fixes
Fixed channel-selection and display inconsistencies — including TikTok — on the screen where you deploy your agent to a channel.
- AI Studio
- bitChat
- Fixed
Shopify import modal fix
Fixed the Shopify import modal and flow in Commerce, which had stopped working.
- Commerce
- Fixed
Shopify variant and image import fix
Fixed Shopify product imports mismapping variants and images onto the wrong product.
- Commerce
- New
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The chat widget got a proactive redesign — a Power Message that greets shoppers before they even open it — plus Commerce came out of beta and picked up Shopee import.
- New
Your chat widget just got proactive
A greeting card can now float above the closed chat launcher with up to three quick-action pills — like "Track Order" or "Browse Catalog" — so a shopper sees what your AI agent can do before they ever open the widget. If the agent replies while the widget’s closed, that reply surfaces here too, not just as an unread badge.
- bitChat
- AI Studio
- New
Hybrid launcher: type before you open the chat
Turn on the Hybrid launcher style and the closed chat pill morphs into a direct text input on hover, so a shopper can start typing their question before the full widget opens.
- bitChat
- New
Import your Shopee catalog straight into Commerce
Export your Basic Info (plus optional Sales Info and Media Info) from Shopee’s Mass Update tool and bring your whole catalog into bitbybit Commerce in one import — no manual re-entry.
Learn more →- Commerce
- New
Link a specific product straight from a chat reply
Attach a specific product link when replying to a customer in live chat, not just in campaign templates — so answering "do you have this?" can close the sale in the same message.
- bitChat
- AI Studio
- New
Link a specific product in a WhatsApp template
Point a Call to Action button at a specific product when you build a WhatsApp template — including pre-approved templates — so a campaign to past buyers leads straight to the item, not a generic storefront.
Learn more →- bitCRM
6 more updates this month
- Improved
A redesigned chat experience, with full control over your brand colors
Bubble-less AI replies, a live typing indicator, and smoother message animations are now the default across Live Chat, Sidebar, and Full Page widgets — no toggle needed. In appearance settings, pick one brand color and the widget shows you the five shades it automatically extracts for buttons, bubbles, and borders, so you can see the result before you save.
- bitChat
- Improved
Proactive Engagement, configured in bitCRM
Conversation starters are now called Proactive Engagement and are built as bitCRM Power Message automations instead of a separate chat widget setting — one less place to keep in sync when you change what shoppers see first.
- bitChat
- bitCRM
- Improved
Commerce is now generally available
The Beta label is gone — bitbybit Commerce is ready for every store to run real orders on a channel you own, not just test it.
- Commerce
- Improved
Clearer handling for unsupported messages
Unsupported message types now display a clearer explanation, helping agents understand what was received and what to do next.
Learn more →- bitChat
- Fixed
Product image labels fix
Product images now carry proper descriptions instead of a generic label.
- Commerce
- Fixed
Fewer stuck-loading errors after we ship updates
The app now recovers on its own instead of showing an error right after we release a new version.
- New
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A loaded month: shipping and promotions in Commerce, bitLoyalty gained expiring vouchers and its own place in the nav, and the AI agent got better at remembering who’s on the other end.
- New
Discount vouchers in Commerce
Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own, without the marketplace fee eating into the margin you’re discounting from.
- Commerce
- New
GoSend delivery, built in
Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app to get the order out the door.
Learn more →- Commerce
- Integrations
- New
Faster Blitz delivery requests
A streamlined flow for requesting same-day Blitz delivery on an order, so fast shipping isn’t the reason a buyer goes back to a marketplace.
Learn more →- Commerce
- Integrations
- New
The agent recognizes returning customers in the chat widget
Once a shopper is logged in, the agent greets them by name instead of starting cold — recognition that makes a returning buyer feel known, not anonymous.
- bitChat
- AI Studio
- New
Automation trigger for AI-created draft orders
When the agent creates a Shopify draft order for a shopper, start a bitCRM automation from it — for example, to send a payment reminder with the invoice link.
Learn more →- bitCRM
- AI Studio
- New
Loyalty points in the chat widget
Show a shopper’s points balance right on the chat widget welcome screen, with one tap into a rewards conversation with the agent.
Learn more →- bitChat
- bitLoyalty
- New
Set an expiration on loyalty vouchers
Choose how long a redeemed reward stays valid — no expiration, 7, 30, or 90 days, or a year — so points-driven promos have a shelf life.
Learn more →- bitLoyalty
- New
TikTok.me link generator
Generate a TikTok.me link and QR code that routes shoppers straight into your TikTok business chat, with performance tracked in a history table — turn TikTok traffic into a WhatsApp conversation you own.
Learn more →- bitLink
8 more updates this month
- Improved
WhatsApp template builder, revamped
A further round of changes to how you build WhatsApp message templates, so getting a campaign live doesn’t eat the afternoon.
- bitCRM
- Improved
Live-chat & full-page widget polish
A round of usability refinements across the live-chat and full-page chat widget, based on customer feedback — the details that make daily support less friction, for you and your customer both.
- bitChat
- Improved
Easier knowledge-base editing
Smoother editing when you update the content your AI agent’s knowledge base is trained on, so keeping the agent accurate stays a quick task, not a chore you put off.
Learn more →- AI Studio
- Improved
Clearer validation when importing products
Clearer feedback when a product import file has issues, so you can fix and re-upload faster instead of guessing what went wrong.
- Commerce
- Improved
bitLoyalty in the main navigation
bitLoyalty now has its own place in the app’s left-hand navigation, instead of living a level down, so running your loyalty program doesn’t mean hunting for it.
- bitLoyalty
- Fixed
Store-location map fix
Fixed the store-location map failing to load once a workspace had more than five locations.
- Commerce
- Fixed
Conversation starters fix
Fixed conversation starters not appearing in the chat widget.
- bitChat
- AI Studio
- Fixed
Loyalty reward attribution fix
Fixed a bug that could attribute a redeemed reward to the wrong customer.
- bitLoyalty
- New
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Our biggest month yet: bitLoyalty arrived, a full-page chat surface, birthday capture for the agent, header/footer on WhatsApp templates, and a refreshed app.
- New
bitLoyalty — points, tiers & vouchers (Beta · requires Shopify)
Loyalty, run from inside Marketing: points, tiers, and vouchers — surfaced in live chat, recorded on the customer, and usable as automation triggers. A reason for a customer to come back to you directly, not the marketplace. Beta · requires Shopify.
Learn more →- bitLoyalty
- bitCRM
- New
Full-page chat widget
A full-screen bitChat surface customers can open as a dedicated page — not just the corner bubble, so a serious conversation gets the room it needs, not a cramped popup.
- bitChat
- New
Birthdays in the Data Collection skill
The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM, so every conversation adds to a record you can act on later.
- AI Studio
- bitCRM
- New
Header & footer in WhatsApp templates
Add header and footer sections when you build a WhatsApp message template, so a campaign to buyers you paid to acquire looks like a real message, not a bare line of text.
Learn more →- bitChat
- bitCRM
- New
Custom unsubscribe settings
Set your own unsubscribe handling for outbound WhatsApp messages, so opting out is clean for the customer and compliant for you.
Learn more →- bitCRM
6 more updates this month
- Improved
Better Meta Conversions API (CAPI) tracking
Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably, so you know which ad is actually earning its spend.
- bitCRM
- Improved
Refreshed app — new home, design system & in-app announcements
A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped without hunting for a changelog.
- Improved
Cleaner customer record & live-chat cart
Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget, so building a cart mid-conversation is quick enough not to lose the sale.
- bitCRM
- bitChat
- Improved
Smoother bitCRM onboarding & variable editing
A clearer first-run setup and easier editing of dynamic variables, so setting up bitCRM yourself doesn’t require reading a manual first.
- bitCRM
- Improved
Better AI agent & bitChat analytics
Sharper reporting on how your AI agent and bitChat conversations are performing.
Learn more →- AI Studio
- bitChat
- Fixed
Automation & analytics fixes
Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.
- bitCRM
- bitChat
- New
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Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.
- New
KiriminAja shipping, end to end
Book regular and instant deliveries through KiriminAja — including the payment step — without leaving Commerce, so shipping an order you own doesn’t mean a second app and a second login.
Learn more →- Commerce
- Integrations
- New
RideBlitz same-day delivery
Same-day Blitz delivery on an order, with a proper cancellation flow when plans change — a delivery speed marketplace sellers can’t easily match on your own catalog.
Learn more →- Commerce
- Integrations
- New
Map-pinpoint addresses
Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
Learn more →- Commerce
- New
Custom automation conditions
Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer instead of one generic message to everyone.
Learn more →- bitCRM
2 more updates this month
- Improved
Time zone & currency at company setup
Pick the right time zone and currency when you create a company, so reporting and sends line up from day one — no fixing it after the fact.
- Commerce
- bitCRM
- Improved
Refreshed app navigation
Reworked the left-hand navigation across the app for faster movement between tools, so running support and marketing yourself means less time hunting for the right screen.
- New
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The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.
- New
CSAT after an AI conversation
Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
Learn more →- bitChat
- AI Studio
- New
Auto-priority from AI tags
Live chats sort by priority automatically from the agent’s AI tags, so urgent threads rise to the top — recognition that helps your team serve faster.
Learn more →- bitChat
- New
WhatsApp catalog on the Business App (COEX)
Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX), so keeping your existing number doesn’t mean giving up in-chat selling.
Learn more →- bitChat
- Commerce
4 more updates this month
- Improved
AI Studio rebuild — phase 3
The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner, so setting up an agent you trust takes less time doing it alone.
- AI Studio
- Improved
Live-chat widget settings & pre-filled WhatsApp message
More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context — the agent already knows what page they were on.
Learn more →- bitChat
- Improved
Clearer failed-campaign view
A cleaner table for reviewing campaign sends that didn’t go through, so a failed broadcast to buyers you paid to acquire doesn’t go unnoticed.
Learn more →- bitCRM
- Fixed
bitApp deep-linking
Fixed a deep-linking issue in bitApp.
- bitApp
- New
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Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.
- New
DOKU payments in Commerce
Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
Learn more →- Commerce
- Integrations
- New
Multi-store locations
Run more than one store location, with the right inventory and address attached to each order, so growing past one warehouse doesn’t break how orders ship.
- Commerce
- New
New bitChat web widget
A rebuilt live-chat widget for faster, cleaner conversations on your site — a first impression on-brand enough to match the WhatsApp thread it leads to.
Learn more →- bitChat
- New
Order tags
Tag and organize orders in Commerce to keep fulfilment and follow-up straight as order volume grows past what you can track from memory.
- Commerce
3 more updates this month
- Improved
WhatsApp templates, improved
A smoother way to build and manage your WhatsApp message templates, so getting a campaign approved and out the door isn’t the bottleneck.
- bitChat
- bitCRM
- Improved
bitChat analytics
Clearer conversation and agent metrics in bitChat, so you can see the agent is actually resolving and selling — not take it on faith.
Learn more →- bitChat
- Improved
Commerce polish
Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce — the daily-use details that add up when Commerce is your channel, not a side project.
- Commerce
- New
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We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.
- New
AI Studio, rebuilt
A faster, cleaner way to build, control, and publish your agent — no code, so standing it up stays something you can do yourself. (Phases one and two; the rebuild finished in March.)
- AI Studio
- New
Automatic follow-ups
The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
Learn more →- AI Studio
- bitCRM
- New
Commerce analytics
A live view of orders and store performance for brands selling on bitbybit Commerce, so you can see the channel you own is actually working — not just hope it is.
- Commerce
2 more updates this month
- Improved
Any customer field as a variable
Drop additional customer data straight into messages and templates as dynamic variables, so a broadcast reads as personal, not like everyone got the same blast.
Learn more →- bitCRM
- Improved
bitChat & AI Studio polish
A round of refinements across the conversation surface and the agent engine — the everyday details that make running support and marketing solo feel less like fighting the tool.
- bitChat
- AI Studio
- New
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Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.
- New
Birthday automation template
A ready-made automation to reach customers on their birthday — an easy re-engagement send that brings a past buyer back without building one from scratch.
Learn more →- bitCRM
- New
Media uploads in WhatsApp forms
Let customers attach photos and files when they fill in a WhatsApp form, so a support request or order issue arrives with the proof, not just a description.
Learn more →- bitChat
- bitCRM
- New
More automation actions
New message actions to build richer, multi-step automations, so a flow can do more than send one message before you have to step in yourself.
Learn more →- bitCRM
3 more updates this month
- Improved
Ticket-resolved trigger
Start an automation when a ticket is resolved, plus a revamped chat trigger — follow up right after support closes, while the relationship is still warm.
Learn more →- bitCRM
- bitChat
- Improved
Custom bitLink presets in the dashboard
Define your own bitLink presets from the admin dashboard, so every new link page matches your brand without rebuilding the theme each time.
Learn more →- bitLink
- Improved
Meta CAPI improvements
More reliable Meta Conversions API event delivery for ad tracking, so your ad spend keeps optimizing on real conversions, not gaps in the data.
Learn more →- bitCRM
- Integrations
- New
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Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.
- New
GoSend shipping in Commerce
Book GoSend deliveries on an order without leaving Commerce, so fulfilling an order you took direct doesn’t send you back to another app to ship it.
Learn more →- Commerce
- Integrations
- New
Send invoices from automations
Trigger an invoice to the customer as a step in an automation, so getting paid on an order you own doesn’t depend on someone remembering to send it.
Learn more →- bitCRM
- Commerce
- New
Store location settings
Set and manage your store location for orders and shipping, so the right address and inventory follow every order automatically.
- Commerce
3 more updates this month
- Improved
Graceful AI fallback
The agent fails gracefully and hands off cleanly when it hits an error — the guardrail that makes it safe to let AI talk to customers unsupervised.
Learn more →- AI Studio
- Improved
Better scheduled triggers
More control over time-based automation triggers, so a re-engagement send goes out exactly when you want it, not just whenever the tool allows.
Learn more →- bitCRM
- Fixed
Safer variant editing
Renaming a saved product variant no longer risks losing data.
- Commerce
- New
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A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.
- New
Bulk product import
Import your whole catalog at once into Commerce, so moving off marketplace listings doesn’t mean re-entering every product by hand.
- Commerce
- New
Translate an entire ticket
Translate a whole conversation in one click — serve customers in their language even when your team can’t.
- bitChat
- New
Block & unblock on WhatsApp
Block or unblock a customer from WhatsApp Cloud API live chat, so abuse doesn’t sit unresolved while you look for the setting.
- bitChat
- New
Pre-approved templates in campaigns
Send campaigns and automations using your pre-approved WhatsApp templates, so Meta’s approval process is a one-time setup, not a recurring blocker to every send.
- bitCRM
2 more updates this month
- Improved
Tune the agent’s tone
Controls for the agent’s reply style and tone of voice, so it sounds like your brand talking — not a generic bot you can’t fully trust with customers.
Learn more →- AI Studio
- Improved
Build the knowledge base from your site
Populate the agent’s knowledge base by crawling your whole website, so it’s grounded in what you already publish instead of you retyping it all in.
Learn more →- AI Studio
- New
-
The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.
- New
Knowledge base in AI Studio
Feed the agent a knowledge base so it answers from your own content, not guesswork — the difference between an agent you can trust with customers and one that hallucinates a wrong price or policy.
Learn more →- AI Studio
- New
Partial order fulfilment
Fulfil part of an order with a new fulfilment flow in Commerce, so a stock shortage doesn’t force you to hold the whole order — or the sale — hostage.
Learn more →- Commerce
- New
Pin a conversation
Pin important threads to the top of live chat, so an urgent customer doesn’t get buried while you’re juggling support and marketing solo.
- bitChat
4 more updates this month
- Improved
Follow-up & auto-resolve skills
The agent can follow up on quiet threads and resolve tickets on its own — recognition and re-engagement that happen without you watching every chat for the lull.
Learn more →- AI Studio
- bitChat
- Improved
The agent replies with images
Agent responses can now include images, not just text — showing the product instead of describing it closes the sale faster.
- AI Studio
- bitChat
- Improved
Create & update orders from the conversation
Build or edit an order straight from the customer panel beside the chat, so closing a sale doesn’t mean leaving the conversation to do it.
- Commerce
- bitChat
- Improved
Unified settings
One consolidated place for your workspace settings, so managing your own account doesn’t need a developer to find the right screen.
Learn more →
- New
-
TikTok joined your conversations, and Commerce product variants got a redesign.
- New
TikTok messages in bitChat
Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger — one inbox instead of switching apps every time a TikTok buyer messages in.
Learn more →- bitChat
- Integrations
2 more updates this month
- Improved
Redesigned product variants
A clearer way to set up product variants and pricing in Commerce, so listing your real catalog — sizes, colors, price tiers — doesn’t feel like fighting the tool.
Learn more →- Commerce
- Improved
Smoother bitChat onboarding
A cleaner first-run setup for getting bitChat live, so you’re answering real customers sooner instead of stuck configuring.
- bitChat
- New
-
A focused month on Commerce order editing and richer campaign analytics.
3 more updates this month
- Improved
Richer campaign analytics
More detail on how your WhatsApp campaigns performed, so you know which broadcast is actually bringing buyers back — not just guessing from open rates.
Learn more →- bitCRM
- Improved
Smoother order editing
A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce — the small frictions that make running orders yourself, not a marketplace, actually workable.
- Commerce
- Fixed
Orders & Products page fixes
Fixed errors that could break the Orders and Products pages.
- Commerce
- Improved
-
A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.
- New
Order management in Commerce
Create, edit, and track orders inside bitbybit Commerce — a channel you own, so a sale doesn’t have to route through a marketplace that takes a cut.
Learn more →- Commerce
- New
Meta Conversions API (CAPI)
Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately — spend with confidence on the channel that’s actually converting.
Learn more →- bitCRM
- Integrations
- New
Instagram comments
Read and reply to Instagram comments alongside your other conversations, so a comment asking about your product doesn’t sit unanswered while you’re busy in WhatsApp.
- bitChat
- Integrations
- New
Expired-window banner on Meta chats
A banner flags when a WhatsApp, Instagram, or Messenger messaging window has closed, so you know why a reply won’t send instead of guessing.
- bitChat
- New
More ways to sign in
Added LinkedIn and Google One-Tap to social login for your storefront — less friction to turn a visitor into a first-party record, not just a marketplace browser.
- bitLogin
- New
Customer record & OTP inside live chat
See the customer record and one-time-passcode tools right inside the live-chat view, so you’re not switching tabs mid-conversation to verify who you’re talking to.
- bitChat
- bitCRM
2 more updates this month
- Improved
Guided AI Studio onboarding
A first-run setup that walks you through building your agent — built for standing it up yourself, no developer required.
Learn more →- AI Studio
- Fixed
Refunds in the order timeline
Refund amounts now show in the order timeline.
- Commerce
- New
-
Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.
- New
Vouchers in campaigns & automations
Attach voucher codes to the messages your automations and campaigns send — a reason for a buyer you already paid to acquire to reorder direct, instead of going back to the marketplace.
Learn more →- bitCRM
- New
Pre-built template library
Start from a library of ready-made message and automation templates, so you’re not staring at a blank editor when you just want a campaign out the door.
- bitCRM
- New
Ask for a rating on WhatsApp
Request a CSAT score with a WhatsApp button after a conversation wraps — real signal on how the agent is actually doing, not a guess.
Learn more →- bitChat
- bitCRM
2 more updates this month
- Improved
Connect payments with Xendit
A clearer setup flow for connecting Xendit to bitbybit Commerce, so accepting payment on a channel you own isn’t the step that stalls you out.
Learn more →- Commerce
- Integrations
- Improved
Cleaner ticket filtering
Better filters on the tickets page for working through conversations faster when you’re the one answering them.
Learn more →- bitChat
- New
-
WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.
- New
WhatsApp Carousel in campaigns & automations
Send swipeable product carousels in your WhatsApp campaigns and automations — a richer pitch than a plain-text broadcast, sent to buyers you already paid to acquire.
Learn more →- bitCRM
- New
Share a bitLink by QR code
Generate a QR code for any bitLink to bridge offline traffic into chat — a packaging insert or storefront sign turns into a WhatsApp conversation you own.
- bitLink
- New
Send a form response back to the customer
Echo a customer’s WhatsApp form answers back into the thread for confirmation, so they trust what they submitted actually went through.
- bitChat
- bitCRM
2 more updates this month
- Improved
Build an action straight from a trigger
Add the next automation step right from the trigger — fewer clicks to wire up a flow when you’re building it yourself, not waiting on a developer.
Learn more →- bitCRM
- Improved
Custom bitLink presets
Build and reuse your own bitLink themes, so your link page looks like your brand, not a generic template everyone else is using.
Learn more →- bitLink
- New
-
The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.
- New
AI-generated customer tags
The agent tags customers automatically as it reads each conversation — recognition you don’t have to do by hand, so every repeat chat starts smarter than the last.
Learn more →- AI Studio
- bitCRM
- New
Trigger automations from a WhatsApp form
Start an automation the moment a customer submits a WhatsApp form — capture the lead and follow up automatically instead of losing it in the thread.
- bitCRM
- bitChat
- New
Configure the agent from the chat page
Set up and adjust the AI agent directly from the chat page, so a fix doesn’t mean digging through a separate settings area while a customer is waiting.
- AI Studio
- bitChat
- New
Catalog on your bitLink
Show your WhatsApp product catalog right on a bitLink page — a shoppable page you own, not a marketplace listing where you compete on price.
Learn more →- bitLink
- Commerce
1 more update this month
- Improved
Rich text in the message composer
Format messages with rich text, with a clear character limit as you type, so your WhatsApp replies read as polished and on-brand, not plain-text.
- bitChat
- New
-
We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.
- New
AI Studio launched
Build, control, and publish an AI agent without code — no developer needed to stand up the AI you already want to trust with your customers.
Learn more →- AI Studio
- New
Version your AI agent
Save and roll back versions of your agent’s configuration as you tune it — so you can test a change with confidence, not worry it’ll wreck the agent your customers are already talking to.
- AI Studio
- New
Choose your AI model
Pick the model and settings the agent runs on, so you control the quality-vs-cost tradeoff instead of being locked to one option.
Learn more →- AI Studio
2 more updates this month
- Improved
Live-chat filters
A filter modal for finding the right conversations faster in live chat — useful the moment you’re running support solo or with a small team and can’t scan every thread.
Learn more →- bitChat
- Fixed
Automation analytics fix
Fixed a crash in automation analytics.
- bitCRM
- New
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