Integrations Instagram
Channels

Answer Instagram DMs with your WhatsApp AI agent

Every Instagram DM lands on the same customer record as WhatsApp — answered by one AI agent, in one thread.

Install on Shopify Start free →

~10-min setup — or our team wires it up with you.

4.7 · 13 reviews · bitChat on the Shopify App Store
Why Instagram + bitbybit

Instagram brings them in. bitbybit keeps the thread.

You use Instagram for

Instagram is where your audience lives — story replies, comment-to-DM, ad DMs, and product questions all flood your inbox the moment a post lands. It’s your top-of-funnel.

The gap today

But the Instagram DM thread is a dead end. The buyer’s history, tags, and past orders sit somewhere else — usually WhatsApp. So your team retypes context, answers the same product questions by hand, and loses the lead the second the chat goes quiet.

Better together

Connect Instagram and bitbybit routes every DM to the same AI agent and the same customer record as WhatsApp. The agent answers product questions from your catalog, tags the visitor, and — when it’s time to close — moves the conversation to WhatsApp without losing a word. One buyer, one profile, two surfaces.

See it in the thread

What Instagram + bitbybit looks like.

A message from any channel lands on the same agent — and the same customer record.

Install on ShopifyFree to start — connect Instagram and see it run on your own store.
What you can do

What can bitbybit do with Instagram?

  • Answer Instagram DMs and story replies with the same AI agent that runs your WhatsApp, pulling product answers from your catalog.
  • Pull every Instagram thread into one dashboard, so agents reply with the buyer’s full history instead of starting cold.
  • Tag and segment people who DM you on Instagram, then re-engage them later — on WhatsApp if you have their number, on Instagram inside Meta’s messaging window.
  • Hand off from Instagram to WhatsApp inside one customer record, carrying the whole thread across without a copy-paste.
  • Escalate any Instagram DM from the AI agent to a human agent the moment a conversation needs a person.
Fits what you already use

You keep Instagram. bitbybit layers on top.

  • Instagram stays your channel. You keep your handle, your DMs, your story replies, and your audience — bitbybit just answers them with context.
  • Nothing is replaced. Your team still opens Instagram whenever they want; bitbybit layers on top of the same Business account, it doesn’t take it over.
  • Meta is the source of truth. bitbybit connects through your Instagram Business account on Meta — no copies, no scraping, no second login for your followers.
  • Instagram-first tools keep their lane. Comment-to-DM growth flows and giveaway automations stay where they are; bitbybit picks up the conversation once the DM is open.
Setup

Set up Instagram in ~10 minutes.

  1. 01

    In bitbybit, open Channels and choose Instagram.

  2. 02

    Connect your Instagram Business account through Meta and grant bitbybit access to your messages.

  3. 03

    Pick the AI agent and inbox that should handle incoming Instagram DMs.

  4. 04

    Send a test DM from another account and confirm it lands in the bitbybit inbox on the right customer record.

Full setup guide: Read the docs ↗

Common questions

Before you connect.

Story replies and direct messages route into the bitbybit inbox automatically. Trigger-based comment-to-DM flows are best handled by Instagram-first automation tools built for comment-to-DM growth — bitbybit is WhatsApp-first and treats Instagram as a feeder channel into the WhatsApp customer record.

Yes, if they also have a WhatsApp number on file. Instagram-only contacts can be re-engaged on Instagram within Meta's messaging policy windows. The cross-channel record means follow-up campaigns can choose whichever channel the customer is more responsive on.
Related integrations

What pairs well with this.

Get started

Connect Instagram to your store and customer record.

Install on Shopify or start free — and if you'd rather talk it through, book a demo.

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At a glance

Connecting Instagram to bitbybit routes Instagram DMs and story replies into one dashboard, on the same customer record and AI agent as WhatsApp. The agent answers product questions from your catalog, tags people, escalates to a human, and hands the thread to WhatsApp with context intact.

Last reviewed: 2026-07-13 · Back to all integrations