Make earned rewards part of the next customer conversation with bitLoyalty (Beta).
A customer asking about a product may already have points to use. Give them a way to understand that reward while they decide what to buy, and give your team the customer context behind it.
This announcement was first published on 1 July 2026. The availability guidance below was updated on 11 October 2026. Illustrations use example customer data; they are not records of a live redemption or a measured sales result.
How does bitLoyalty (Beta) work?
Earn on eligible purchases. Set your earning rules and connect a supported commerce source. Points attach to the customer record so your team can review the balance alongside customer information.
Turn points into a reward. Configure rewards, their points cost, purchase conditions, and voucher validity. A customer’s choice to redeem generates a voucher; it does not by itself apply a discount or complete a payment.
Bring rewards into the conversation. For supported Shopify setups with loyalty enabled and a recognized customer, the AI agent can look up balances and available rewards. The customer chooses whether to redeem. Purchase conditions still apply at checkout.
Where can customers see their rewards?
With an active program and the relevant widget settings, bitChat can show loyalty information alongside the conversation. Your support team can review available loyalty information on the customer record and investigate questions that need more than a balance lookup.
Native bitbybit Commerce supports loyalty on eligible orders. That does not mean its conversational reward tools, automation triggers, or checkout flow are the same as Shopify’s. Confirm the supported path for your workspace on the bitLoyalty (Beta) product page.
How can you follow up?
Use available points and purchase history to prepare a relevant campaign or scheduled audience in bitCRM. For eligible Shopify integrations, supported loyalty events can start configured follow-ups, such as a points confirmation or a reminder about a voucher’s actual expiry.
Saved segments serve campaign and scheduled audiences; they are not a live condition on every event-triggered automation. Program membership alone is not permission to send marketing messages. Check opt-ins, templates, opt-outs, and the reply route before sending.
See the loyalty and retention workflow for how the products work together.
What should you set up first?
- Confirm workspace eligibility, your commerce connection, and the active program.
- Set an earning rule and create one reward with clear conditions.
- Test balance lookup, the customer’s choice, and voucher generation in your supported setup.
- Check that the discount applies to an eligible checkout before adding a follow-up.
What does bitLoyalty (Beta) cost?
See the current plans and usage limits. Confirm the available features for your workspace before changing an existing subscription. Historical bitLogin installation terms do not establish bitLoyalty pricing or eligibility.
What should you do next?
Start with one reward journey that matters to your customers. Explore the supported setup with your team, then test the conversation and checkout before opening it to customers.