bitLoyalty is here — loyalty that shows up in the conversation.
Your loyalty program shouldn’t wait to be asked about. The moment a returning customer opens your store’s chat, bitLoyalty shows the points they’ve earned and the rewards they can redeem — right inside the conversation, not on a separate rewards page.
You spent real money winning each shopper; the hard part is getting them back. Most loyalty apps bury rewards on a points page customers have to log into again — and points nobody checks bring nobody back. bitLoyalty puts the reward in front of the customer at the moment it can tip the next purchase.
Why don’t most loyalty programs drive repeat orders?
A loyalty program only works if customers actually use it, and most never reach that bar. The points are real, but they’re out of sight — parked behind a login the customer forgot, on a page they never reopen, set up through a developer the merchant never had. The result is a loyalty tab that looks good in the dashboard and does nothing for repeat sales.
That breaks down in three predictable ways:
- Rewards live behind a separate login your customers forget about.
- Points sit on a page nobody visits.
- Setting it up needs a developer you don’t have.
How does bitLoyalty work?
bitLoyalty turns a quiet points balance into a reason to come back, and it does it in three moves — earn on every order, redeem for a voucher, and see it all in the chat they’re already in. Once you’ve set the earning rate, the program runs on its own without you tracking points by hand.
1. Earn — points accrue on every order. You set one earning rate — a currency-to-points conversion like $10 spent = 1 point — and points accrue automatically from each order. There’s no separate sign-up: the balance attaches to the same customer record you already keep in bitCRM.
2. Redeem — points become a voucher. Customers turn their points into the fixed-amount discount vouchers you create, and you choose how long each one stays valid — from no expiry up to a year. The voucher comes off their next order, so the reward is a reason to buy again.
3. See it in chat — loyalty that talks back. bitChat brings it to the conversations your customers already use — the website chat widget and WhatsApp. Shoppers see their points balance and the rewards they can browse, and your live-chat agents see the same balance in real time. Being a member shows up right where they’re talking to you — not on a rewards page nobody reopens.
How does loyalty live in the conversation?
Loyalty shows up where your customers already are — on your website chat widget and on WhatsApp. bitChat puts points and rewards inside the conversation, so the value of being a member is visible the moment a shopper is talking to you. In the chat, loyalty can:
- Show a shopper their balance — surfaced in the widget, not buried on a separate rewards page.
- Let them browse the rewards their points can unlock, right when they’re deciding to buy.
- Give agents the full picture — the current balance and recent activity, live in the info panel.
That turns loyalty from a page nobody visits into a reason to come back: customers are reminded of the value they’ve already earned, exactly when it can tip a repeat purchase. It’s the same idea behind our loyalty and retention approach — keep the reward where the customer already is.
How does bitLoyalty connect to the rest of your stack?
bitLoyalty is part of the bitbybit Studio ecosystem, so it doesn’t run in a silo. It’s connected to bitCRM: points, rewards, and profile data feed the same customer record you use for marketing and support — one source of truth instead of a loyalty tool bolted on the side. And loyalty events become automation triggers — points earned, points redeemed, or a reward about to expire can each start a bitCRM flow, like a WhatsApp nudge before a voucher lapses.
How do you set up your loyalty program?
You don’t need a developer. From the bitLoyalty dashboard you’re live in four steps, and your customers and orders sync automatically — there’s nothing to import.
1. Connect your store and check your currency. bitLoyalty reads orders and customers from your connected store. When you turn it on, a quick check confirms your workspace currency matches your store currency, so points accrue at the right rate.
2. Set your earning rate. Choose one currency-to-points conversion — for example, $10 spent = 1 point. From then on, points accrue on every order automatically, with no manual tracking.
3. Create the rewards they redeem. Build fixed-amount discount vouchers, and decide what each costs in points and how long it stays valid — from no expiry up to a year. bitLoyalty generates the voucher when a customer redeems.
4. Surface loyalty in bitChat. Switch on loyalty in your chat widget so shoppers see their balance and rewards, and your agents see the same balance in the live-chat panel. This is the step that turns a quiet points balance into repeat orders.
Points, redemptions, and expiring rewards also fire as bitCRM automation triggers — so a follow-up can go out the moment a voucher is about to lapse.
What does bitLoyalty cost?
bitLoyalty is free for your first 300 orders a month, with room to grow from there. Paid plans start at $9/mo, and the Pro Bundle brings loyalty together with chat, CRM, app, and link on one bill instead of a standalone loyalty subscription — see the full breakdown on the pricing page.
| Plan | Price | Orders / month |
|---|---|---|
| Free | $0 | 300 |
| Starter | $9/mo | 1,000 |
| Growth | $29/mo | 5,000 |
| Pro Bundle | $299/mo | 10,000 |
What should you do next?
Set your earn rules and rewards in the dashboard — no code — and turn your next order into a returning customer. New to bitbybit? bitLoyalty sits alongside the same stack already trusted by 1,000+ brands in 50+ countries, so loyalty plugs into the chat and CRM you’d run anyway.