bitChat turns WhatsApp into a full support and sales channel. AI handles the repetitive work. Your team handles what matters. Nothing falls through the cracks.
Most AI support tools stop at answering messages. bitChat understands live customer and order context, handles repetitive support requests automatically, and escalates only when a conversation truly needs a human. The result is faster resolutions, fewer repetitive tickets, and less operational load on support teams.
bitChat carries the full customer context into every human handoff — including conversation history, order details, actions already taken, and unresolved decisions. Support teams move faster because agents inherit context, not just another ticket. AI generates a clear summary of the issue, customer signals, and actions already taken.
Most support conversations end after the issue is resolved. Powered by AI and real customer context, bitChat helps support teams recover revenue through product recommendations and purchase recovery — directly inside the conversation. The result is more recovered sales, higher conversion opportunities, and support interactions that create business value beyond resolution.
bitChat is composed of four loosely-coupled layers. Each is independently configurable, but they share state and context — so adding a skill, a channel, or a custom flow doesn't require touching the rest.
AI tags from bitChat conversations flow into bitCRM in real time, building segments and triggering lifecycle campaigns without a manual setup step.
Learn more →Extend bitChat with custom AI skills tuned to your brand voice, knowledge base, and operational ops — all without code.
Learn more →Manage your inbox, approve drafts, and ship orders from your phone. Same context, same tools, on the move.
Learn more →Support and commerce share the same conversation layer. When a support thread turns into a buying moment, bitChat can guide it to checkout.
Learn more →Compare bitChat with running support and sales the old way — separate inboxes, manual handoffs, and no shared context.
| Capability | Without bitChat | bitChat |
|---|---|---|
| Coverage hours | Limited to working hours; tickets pile up overnight and on weekends. | AI covers 24/7 with human escalation only when needed — every customer answered. |
| Channel handling | Separate tools for WhatsApp, Instagram, Facebook — context lost between them. | Unified inbox: every channel in one thread, with shared history and tags. |
| Commerce context | Agents toggle between Shopify, CRM, and chat — slow and error-prone. | Order, cart, catalog and payment links are inline in every conversation. |
| Revenue recovery | Support ends once the question is answered. | The same conversation can recommend products and recover purchase intent. |
| Cost per ticket | Every conversation costs an agent seat-minute, regardless of complexity. | AI resolves repetitive tickets at near-zero cost; humans handle real work. |
WhatsApp, Facebook Messenger, Instagram DM, and TikTok DM out of the box. All conversations land in a single inbox with full context.
You can use your existing account, or we can help you set one up in under 24 hours. We handle the Meta Business verification process for you.
You upload your knowledge base, return policy, FAQs — or sync directly from Shopify. The AI reads, learns, and stays in sync as you update.
Yes. Anyone on your team can jump in mid-conversation. The AI gracefully steps aside and your customer never notices the handoff.
Per workspace per month, with a free Starter tier. WhatsApp message fees pass through at official Meta rates with zero markup.
Powered by AI and real customer context, bitChat helps teams resolve repetitive requests, recover purchase intent, and create more business value — without growing the support team.