Integrations Messenger
Channels

Answer Messenger and WhatsApp from one agent

Your Facebook Page DMs and click-to-Messenger ad replies hit the same AI agent, on the same customer record, as WhatsApp.

Install on Shopify Start free →

~10-min setup — or our team wires it up with you.

4.7 · 13 reviews · bitChat on the Shopify App Store
Why Messenger + bitbybit

Messenger fills the inbox. bitbybit works the thread.

You use Messenger for

You run a Facebook Page, and click-to-Messenger ads send buyers straight into a DM. Messenger is where those conversations land, fast.

The gap today

Without bitbybit, every Messenger thread lives on its own. The ad reply, the question, the order, the follow-up, none of it ties back to a customer record you own, or to the same person who later messages you on WhatsApp.

Better together

Connect your Page and bitbybit answers Messenger with the same AI agent that runs your WhatsApp, on one shared record. Support and sales, in the thread, on the customer you own, across every Meta channel.

See it in the thread

What Messenger + bitbybit looks like.

A message from any channel lands on the same agent — and the same customer record.

Install on ShopifyFree to start — connect Messenger and see it run on your own store.
What you can do

What can bitbybit do with Messenger?

  • Answer Facebook Page messages with the same AI agent that runs your WhatsApp and Instagram.
  • Reply to click-to-Messenger ad inquiries the moment they land, then tag and route them like any other lead.
  • Sort Messenger threads into customer segments your team and your campaigns can actually use.
  • Hand a Messenger conversation off to WhatsApp, or to a human, without losing the history.
  • Carry one customer record across Messenger, WhatsApp, and Instagram, so the same buyer is one person, not three threads.
Fits what you already use

You keep Messenger. bitbybit layers on top.

  • Your Facebook Page stays exactly where it is. bitbybit connects to it, it doesn’t replace it.
  • Messenger conversations still live in Messenger. bitbybit layers an AI agent and a customer record on top, it isn’t a new inbox you have to abandon.
  • Your click-to-Messenger ads keep running unchanged. bitbybit just makes sure the replies they generate don’t fall outside your workflow.
  • Nothing about your Meta Business setup changes. bitbybit is an Official Meta Tech Partner that plugs in, not a tool that takes over your Page.
Setup

Set up Messenger in ~10 minutes.

  1. 01

    Open Channels in your bitbybit workspace and choose Facebook.

  2. 02

    Sign in with the Meta Business account that owns your Facebook Page.

  3. 03

    Grant bitbybit permission and pick the Page you want to connect.

  4. 04

    Send a test message to your Page from another account to confirm replies route to your agent.

Full setup guide: Read the docs ↗

Common questions

Before you connect.

No — bitbybit is WhatsApp-first. Messenger is supported so Facebook-page conversations and ad replies do not fall outside your team workflow. If Messenger is your primary surface, tools built around Instagram and Messenger first are better shaped for that.
Related integrations

What pairs well with this.

Get started

Connect Messenger to your store and customer record.

Install on Shopify or start free — and if you'd rather talk it through, book a demo.

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At a glance

Messenger is the Facebook Page messaging API. bitbybit connects Page DMs and click-to-Messenger ad replies to the same AI agent and customer record as WhatsApp and Instagram — one record across three Meta channels, with tagging, routing, segments, and handoff to WhatsApp or a human.

Last reviewed: 2026-07-13 · Back to all integrations