Integrations Microsoft Outlook
Channels

Answer Outlook email beside WhatsApp, one AI agent

Microsoft Outlook + bitbybit puts your customer email on the same AI agent and customer record as WhatsApp — so support and follow-up live in one thread, not five tabs.

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~10-min setup — or our team wires it up with you.

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Why Microsoft Outlook + bitbybit

Email is still where serious questions land. bitbybit answers them in context.

You use Microsoft Outlook for

You run customer email through Outlook and Microsoft 365 — post-purchase support, B2B and wholesale back-and-forth, returns, the questions that need a paper trail. The mailbox is your system of record, and your team knows the Focused Inbox cold.

The gap today

But that email sits in its own silo. The agent reading a returns email can’t see the WhatsApp thread where the same shopper just asked about sizing. Context lives in two apps, history gets retyped, and nobody owns the whole picture of one customer.

Better together

Connect the mailbox and every Outlook conversation lands on the same customer record as that shopper’s WhatsApp, Instagram, and Messenger threads. One AI agent reads the full history, drafts the reply, and answers email and chat from the same place — inside the thread, on the record you own.

See it in the thread

What Microsoft Outlook + bitbybit looks like.

A message from any channel lands on the same agent — and the same customer record.

Install on ShopifyFree to start — connect Microsoft Outlook and see it run on your own store.
What you can do

What can bitbybit do with Microsoft Outlook?

  • Read and reply to Outlook and Microsoft 365 email from the same AI agent that handles WhatsApp and chat.
  • Link each email thread to one shared customer record, so agents see the full WhatsApp and email history without app-switching.
  • Let the AI agent draft email answers grounded in that customer’s real order and conversation context, then send through your mailbox.
  • Keep email and WhatsApp in two-way sync — sent from bitbybit, it appears in your Outlook Sent folder; sent from Outlook, it appears in the bitbybit inbox.
  • Route email and chat to the right teammate from one inbox, so post-purchase and B2B email stop falling through the cracks.
Fits what you already use

You keep Microsoft Outlook. bitbybit layers on top.

  • Outlook stays your mailbox and your source of truth. bitbybit reads and sends through Microsoft 365 — it doesn’t move or copy your email anywhere else.
  • Nothing gets replaced. Replies you send from bitbybit show up in your Outlook Sent folder; replies your team sends from Outlook show up in the bitbybit inbox. Both views stay in sync.
  • Your team can keep working in Outlook. Use bitbybit when you want shared context and AI drafting; open Outlook when you don’t. No forced migration, no re-training the whole desk.
  • bitbybit layers on top through standard Microsoft 365 sign-in. You authorize the mailbox you choose, and you can disconnect it whenever you want.
Setup

Set up Microsoft Outlook in ~10 minutes.

  1. 01

    Open Channels in your bitbybit workspace.

  2. 02

    Choose Microsoft Outlook and sign in with your Microsoft 365 account.

  3. 03

    Authorize bitbybit to read and send on the mailbox you select.

  4. 04

    Pick the mailbox you use for customer email, and you’re live — new email lands in the bitbybit inbox on the same record as WhatsApp.

Common questions

Before you connect.

No. The mailbox stays in Microsoft 365 — bitbybit reads and sends through it. Replies sent from bitbybit appear in your Outlook Sent folder, and replies sent from Outlook appear in the bitbybit inbox.
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Get started

Connect Microsoft Outlook to your store and customer record.

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At a glance

Connect an Outlook or Microsoft 365 mailbox and customer email lands in the same bitbybit inbox and customer record as WhatsApp. One AI agent reads the full history, drafts grounded replies, and sends through your mailbox; bitbybit and Outlook Sent stay in two‑way sync.

Last reviewed: 2026-07-13 · Back to all integrations