Does this require a GoSend Business account?

Logistics

Quote & book GoSend delivery inside WhatsApp

Your customer asks “kirim hari ini bisa?” — and the agent quotes GoSend, books the rider, and tracks the drop, all on the same chat thread you own.

Chat with our team on WhatsApp → Start free →

~20-min setup — or our team wires it up with you.

Why GoSend + bitbybit

GoSend moves the package. bitbybit moves the conversation.

You use GoSend for

You use GoSend for fast urban delivery — Instant pickup, Sameday in a few hours, Car for bulky orders, and GoSend Biz for higher-volume routes. It’s the rider network your customers already trust to get same-hour parcels across town.

The gap today

But the booking lives in a separate app. Your customer asks “bisa kirim sekarang?” in chat, and someone has to leave the thread, open GoSend, type the address, copy the price back, then chase the tracking. The delivery happens off the conversation — and off the customer record you own.

Better together

GoSend + bitbybit pulls the whole job into the thread. The agent quotes a live GoSend rate, books the rider once the customer confirms the address, and logs every pickup and delivery update on the same customer record — no app-switching, no copy-paste, no lost orders.

See it in the thread

What GoSend + bitbybit looks like.

The agent quotes live shipping rates and books the courier — inside the conversation.

Your brandonline · powered by bitbybitWhatsApp

Kirim ke Bandung berapa ya?

Shipping to BandungJNE Reg · Rp 18,000 · 2–3 daysSame-day · Rp 35,000Pick one →

GoSendQuoted live rates via GoSend — in the thread, no separate app.

JNE aja

Siap! Resi JNE0099812 — I’ll post tracking updates right here.

TrackBooked the waybill; pickup → in-transit → delivered all post back into the conversation.

Chat with our team on WhatsApp →Free to start — connect GoSend and see it run on your own store.

What you can do

What can bitbybit do with GoSend?

Quote live GoSend rates — Instant, Sameday, and Car — from inside the WhatsApp thread, with the price, distance, and any GoPay or voucher discount shown to the customer.
Book the rider straight from chat — the customer drops a WhatsApp location pin for the exact drop-off, so the rider goes to the right spot, not a vague address.
Log GoSend pickup and delivery updates on the order record, so “driver assigned” and “delivered” land on the same customer timeline you sell from.
Retry automatically when no driver is found, so a busy-hour miss doesn’t quietly kill the order.
Cancel a GoSend booking from the same record when the customer changes their mind.

Fits what you already use

You keep GoSend. bitbybit layers on top.

GoSend stays the delivery network. bitbybit doesn’t move parcels or replace your courier — it just books and tracks GoSend from the chat.
GoSend stays the source of truth for rates. The price your customer sees is GoSend’s live quote — Instant, Sameday, or Car — not a number we made up.
Your GoSend Biz account stays yours. bitbybit connects to it; your delivery history and billing stay where they already are.
Nothing about your current flow breaks. Keep using the GoSend app or dashboard whenever you want — bitbybit layers on top of the same bookings.

Setup

Set up GoSend in ~20 minutes.

01
Chat our team on WhatsApp to scope GoSend activation — access runs through Gojek for Business (GoCorp / GoSend Biz), not a self-serve key.
02
Once your GoSend Biz account is provisioned, we wire it into your bitbybit workspace.
03
Set your default pickup address and package details so quotes come back accurate.
04
Run a test order through the quote → book → track flow in a real WhatsApp thread before you go live.

Common questions

Before you connect.

Yes. API access for GoSend runs through Gojek's business onboarding (GoCorp / Gojek for Business), not self-serve API keys. Our team handles the scoping conversation with Gojek alongside you.

Related integrations

What pairs well with this.

Get started

Connect GoSend to your WhatsApp customer record.

Install on Shopify, start free, or message the team on WhatsApp — we'll wire it up with you.

Start free

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At a glance

GoSend is Gojek’s urban courier network — Instant, Sameday, Car, and GoSend Biz. The bitbybit integration quotes live GoSend rates and books the rider from the WhatsApp thread, then logs pickup, delivery, cancel, and no-driver-retry events onto the order record. Built for Indonesian merchants.