Should I pick DOKU or Xendit?

Payments

Get paid in the WhatsApp thread with DOKU

Drop a DOKU payment link straight into the chat — QRIS, virtual account, or card — and watch the order close on the record you own.

Chat with our team on WhatsApp → Start free →

~15-min setup — or our team wires it up with you.

Why DOKU + bitbybit

DOKU collects the money. bitbybit closes the sale.

You use DOKU for

DOKU is your payment gateway — the pioneer Indonesian merchants trust for QRIS, virtual accounts, cards, and 45+ payment methods through one Payment Link.

The gap today

On its own, the payment lives in the DOKU dashboard. The chat where your customer actually said yes sits somewhere else. So someone copies a link, pastes it into WhatsApp, then flips back to check if it cleared — and the buyer’s record never learns that they paid.

Better together

DOKU + bitbybit puts the payment link inside the conversation. Your buyer pays without leaving WhatsApp, the confirmation lands back in the same thread, and the customer record you own updates itself — so the next message, follow-up, or campaign already knows this order is done.

See it in the thread

What DOKU + bitbybit looks like.

The agent closes the order with a payment link — without sending the customer to a checkout page.

Your brandonline · powered by bitbybitWhatsApp

Oke, ambil 2 ya 😊

Order · pay to confirm2× Linen Wrap Dress · MTotalRp 698,000Pay with QRIS →

Create Order + DOKUDrafted the order and dropped a DOKU payment link (QRIS / VA / cards) — right in the thread.

✓ Paid

Pembayaran diterima 🎉 Pesananmu langsung kami siapkan.

ConfirmationPayment confirmation posts back automatically — your team and the customer record see the same state.

Chat with our team on WhatsApp →Free to start — connect DOKU and see it run on your own store.

What you can do

What can bitbybit do with DOKU?

Close the sale in the same chat — the buyer pays without bouncing to a checkout page, so fewer drop off between “yes” and “paid.”
Generate a DOKU Payment Link from inside the WhatsApp thread — no copy-pasting from the dashboard.
Let the buyer pay by QRIS, virtual account, or card through that one link, without leaving the chat.
Post the payment confirmation back into the same conversation so you and the customer both see it land.
Update the customer record you own the moment payment clears, so follow-ups and campaigns see the real order state.
Run the exact same checkout flow whether the chat is handled by the AI agent or a human on your team.

Fits what you already use

You keep DOKU. bitbybit layers on top.

DOKU stays your payment gateway and your source of truth — every transaction, settlement, and report still lives in your DOKU dashboard.
Nothing is replaced. bitbybit doesn’t touch your money or your settlement — it just generates the DOKU link and reads the result.
Your DOKU pricing and payment methods don’t change. QRIS, virtual account, and card all work exactly as they do today.
Connect with your own DOKU API keys. Revoke them in the DOKU dashboard any time and the integration stops — no lock-in.

Setup

Set up DOKU in ~15 minutes.

01
Log in to your DOKU dashboard.
02
Go to Settings → API Keys.
03
Copy your Client ID and Active Secret Key.
04
Paste both into the DOKU connection screen in bitbybit, then send a test link to confirm the flow end-to-end.

Full setup guide: Read the docs ↗

Common questions

Before you connect.

Both work. DOKU has been in Indonesia longer and is widely accepted by merchants who already have a DOKU account. Xendit is younger and has stronger SEA reach. Use whichever your accounting and reconciliation already runs on — bitbybit treats them as interchangeable from the conversation side.

Related integrations

What pairs well with this.

Get started

Connect DOKU to your WhatsApp customer record.

Install on Shopify, start free, or message the team on WhatsApp — we'll wire it up with you.

Start free

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At a glance

bitbybit generates DOKU Payment Links inside the WhatsApp thread, so buyers pay by QRIS, virtual account, or card without leaving the chat. The confirmation posts back into the conversation and updates the customer record — whether the AI agent or a human handles it.