bitbybit was built so the AI agent handles what your customer actually asks — not just what your flowchart predicted. What we built for is agentic AI: live Shopify catalog, cart and checkout in the thread, the customer record in bitCRM. Templated flows do what you scripted. Agents do what your customer needs.
bitbybit is the answer when one agent needs to handle every conversation channel your customers actually use — and act on the Shopify cart, not just chat about it. Pick bitbybit if you want agentic AI that reads live Shopify inventory, builds the cart, drops the checkout link, looks up the order, and routes to a human with full context — configurable in AI Studio; one customer record across WhatsApp, Instagram, Facebook, TikTok, and live chat (bitChat + bitCRM + bitApp + bitLink); broadcast, AI CRM auto-segmentation, and unified support + marketing at flat published rates ($99/mo Standard, $299/mo Pro Bundle).
Pick Zoko if your customers message only on WhatsApp, your team is small enough that one channel is the whole job, templated flows and keyword triggers cover your automation needs, and a same-afternoon install on the Shopify App Store is the brief — Zoko’s catalog sync, abandoned-cart recovery, and broadcast surface earn the install base honestly. Same Shopify-native posture, same Meta partnership; different surface area and AI shape.
Bottom line: Zoko is WhatsApp-only with templated flows. bitbybit is one agent across every conversation channel — and it closes in-thread, not just chats.
Both are in the WhatsApp commerce category and both Shopify-native. The shape underneath differs in two ways. Zoko is WhatsApp-only by design — Instagram, Facebook, TikTok, and live chat do not share a customer record with the WhatsApp thread; the automation layer is templated flows and keyword triggers. bitbybit is the same WhatsApp commerce posture extended across every conversation channel on one customer record, with an agentic AI shaped to recognise the customer and close the order: live Shopify inventory inside every reply, in-thread cart creation, checkout link, order lookup, post-purchase follow-up, configurable in AI Studio. Different surface area, different AI shape, same Shopify-native posture and same Meta partnership status.
Shopify-native WhatsApp commerce app focused on the WhatsApp channel exclusively: catalog sync, abandoned cart on WhatsApp, broadcast campaigns, and templated automation flows. Same-day install on Shopify, established footprint among Shopify D2C brands whose customers are WhatsApp-active.
Best for: Shopify D2C brands whose customers message only on WhatsApp, whose automation needs are well-served by templated flows, and who do not need Instagram, Facebook, TikTok, or live chat on the same customer record.
Support, marketing, broadcast, and Shopify-native commerce on one customer record. Built by e-commerce operators across years of operator-led work, deployed across 50+ countries.
Best for: Commerce brands that want one unified platform across support and marketing, with depth of Shopify integration and international coverage.
Established WhatsApp commerce app for Shopify, focused on WhatsApp-only D2C workflows: catalog sync, abandoned cart on WhatsApp, broadcasts, and templated automation flows. Strong Shopify App Store footprint among Shopify D2C brands whose customer base is WhatsApp-active. Verify current ratings and install count on the Shopify App Store listing at the time of read.
When a customer DMs on Instagram from a TikTok hook, opens a WhatsApp thread next week, and asks a follow-up on live chat after that, the agent recognises them as one customer and the history travels. Zoko is WhatsApp-only; the customer record fragments the moment the customer crosses a channel. The single record is what makes the AI memory load-bearing.
The agent reads live Shopify inventory, builds the cart, drops the checkout link, looks up the order, and follows up post-purchase — inside the same thread. Configurable in AI Studio: knowledge sources, guardrails, escalation rules, brand voice. A flowchart agent can only do what its branches were drawn for; an agent that calls tools handles the long tail of what customers actually ask.
When the agent escalates, the human picks up with an AI-summarised conversation, a tagged customer profile, and the right ownership rules — not a cold thread the bot dropped. Routing by customer, by team availability, by intent. The handoff is part of the agent shape, not bolted on.
A CS tag from a WhatsApp conversation flows into a Meta custom audience or a WhatsApp broadcast on the same customer record, the same day. The AI sees the full customer (yesterday's ticket and last week's campaign), so the next reply is sharper. Same architecture from day one, not modules glued together later.
$99/mo Standard is the entry tier for founder-led Shopify brands at ~1,000–5,000 chats/month; most teams at $1.5M+/yr land on the $299/mo Pro Bundle. Meta WhatsApp conversation fees pass through at cost. Migration from Zoko: WhatsApp Business API number ports between BSPs in 1–3 days with zero downtime; catalog, contacts, and conversation history come across with a migration engineer paired to your account.
Rows are value-framed (what changes in your operation), not feature-framed. The "so what" column is the question your CFO will ask anyway.
| What we compared | Zoko | bitbybit Recommended | So what? |
|---|---|---|---|
| WhatsApp commerce on Shopify (catalog sync, abandoned cart, broadcast) | Both platforms ship the standard WhatsApp commerce surface — this is not the wedge. | ||
| WhatsApp commerce on Shopify (catalog sync, abandoned cart, broadcast) — so what: Both platforms ship the standard WhatsApp commerce surface — this is not the wedge. | |||
| Instagram DM, Facebook, TikTok, and live chat on the same customer record | Zoko is WhatsApp-only by design | When a customer DMs on Instagram, opens a WhatsApp thread next week, and asks on live chat, the agent recognises them and the history travels. | |
| Instagram DM, Facebook, TikTok, and live chat on the same customer record — so what: When a customer DMs on Instagram, opens a WhatsApp thread next week, and asks on live chat, the agent recognises them and the history travels. | |||
| Agentic AI that calls tools (order lookup, cart creation, checkout link, handoff) | Zoko automations are templated flows and keyword triggers | A customer asks for size L in red — the agent checks live inventory, builds the cart, sends the checkout link, and tags the customer in one turn. | |
| Agentic AI that calls tools (order lookup, cart creation, checkout link, handoff) — so what: A customer asks for size L in red — the agent checks live inventory, builds the cart, sends the checkout link, and tags the customer in one turn. | |||
| AI Studio — configurable agent (knowledge sources, guardrails, escalation rules) | You teach the agent your brand voice, your catalog, your handoff rules — without code, and without rebuilding flowcharts every time. | ||
| AI Studio — configurable agent (knowledge sources, guardrails, escalation rules) — so what: You teach the agent your brand voice, your catalog, your handoff rules — without code, and without rebuilding flowcharts every time. | |||
| Smart human handoff with AI-summarised context | Handoff in Zoko is supported but the AI-summary layer is not the platform's shape | When the agent escalates, the human picks up with a summary and a tagged profile — not a cold thread. | |
| Smart human handoff with AI-summarised context — so what: When the agent escalates, the human picks up with a summary and a tagged profile — not a cold thread. | |||
| AI CRM auto-segmentation from conversation content | Zoko supports tagging; conversation-content auto-segmentation feeding Meta custom audiences and WhatsApp broadcasts is not the platform's shape | A CS tag becomes a Meta custom audience or a WhatsApp broadcast on the same record, the same day. | |
| AI CRM auto-segmentation from conversation content — so what: A CS tag becomes a Meta custom audience or a WhatsApp broadcast on the same record, the same day. | |||
| Live Shopify inventory inside every AI reply | Zoko syncs Shopify catalog; live in-reply inventory inside an agentic AI is a different shape | The AI recommends only what is in stock right now and builds carts with real SKUs. | |
| Live Shopify inventory inside every AI reply — so what: The AI recommends only what is in stock right now and builds carts with real SKUs. | |||
| Flat platform fee with Meta conversation fees passed through at cost | Both ship flat platform pricing; verify Zoko's current rate card on their pricing page before cross-comparing. | ||
| Flat platform fee with Meta conversation fees passed through at cost — so what: Both ship flat platform pricing; verify Zoko's current rate card on their pricing page before cross-comparing. | |||
| Same-day install on Shopify, first AI agent live in 5 minutes | Both install from the Shopify App Store; setup speed is a tie — the wedge is what runs after setup. | ||
| Same-day install on Shopify, first AI agent live in 5 minutes — so what: Both install from the Shopify App Store; setup speed is a tie — the wedge is what runs after setup. | |||
| International coverage across WhatsApp-heavy markets | Both serve global WhatsApp-active D2C brands; bitbybit ships across 1,000+ brands in 50+ countries with Bahasa Indonesia-native AI alongside English-first markets. | ||
| International coverage across WhatsApp-heavy markets — so what: Both serve global WhatsApp-active D2C brands; bitbybit ships across 1,000+ brands in 50+ countries with Bahasa Indonesia-native AI alongside English-first markets. | |||
Zoko publishes plan tiers; verify current rates on the Zoko pricing page. bitbybit publishes $99/mo Standard (founder-led brands at the ~1,000–5,000 chats/month band) and $299/mo Pro Bundle for the full ecosystem (AI Studio + bitCRM + bitChat + bitApp + bitLink). On both platforms, Meta WhatsApp conversation fees pass through at Meta's published rates. The comparable cost question is not the platform fee — it is what the fee buys: WhatsApp-only with templated flows on Zoko, or omnichannel (WhatsApp + Instagram + Facebook + TikTok + live chat) on one customer record with agentic AI and AI Studio on bitbybit.
Three scenarios where Zoko is what you should buy. We’d rather lose the demo than waste your quarter.
Not sure which platform fits?
30-minute scoping call. We’ll tell you honestly — including when Zoko or another tool is the right call for you.
If your customers only message on WhatsApp and you want a mature, templated-flow WhatsApp commerce app, Zoko is a strong fit and the right shape. Pick bitbybit when you also need Instagram, Facebook, TikTok, and live chat on the same customer record, when you want an agentic AI that reads live Shopify inventory and builds carts inside the conversation rather than running templated flows, and when you want a configurable agent surface (AI Studio) with smart human handoff and AI CRM auto-segmentation.
Yes. Abandoned-cart recovery on WhatsApp is core to bitbybit, with the AI personalising the follow-up using live Shopify cart context (product, variant, price) and recognising the customer across prior conversations. Same shape; deeper agent.
Yes. The WhatsApp Business API number ports between BSPs with no customer-facing downtime — typically 1–3 days. Catalog, contacts, and conversation history come across with a one-click Shopify sync and a migration engineer paired to your account. Side-by-side mode runs for up to 14 days so you can compare AI quality and conversion in production before cutting over.
Three things. First, Instagram, Facebook, TikTok, and live chat on the same customer record as WhatsApp — one agent, one memory, one handoff layer across channels. Second, an agentic AI that calls tools (order lookup, cart creation, checkout link, handoff) inside the conversation, configurable in AI Studio — not a templated-flow agent. Third, AI auto-tagging from conversation content into CRM segments and broadcast lists on the same customer record.
Yes. bitbybit is Shopify Partner-verified, installs from the Shopify App Store, reads the live catalog and inventory inside every AI reply, and keeps Shopify as the source of truth for orders, payments, and customer profiles. Same Shopify-native posture as Zoko; the wedge is channel breadth and AI shape, not Shopify depth.
bitbybit is $99/mo Standard and $299/mo Pro Bundle for the full ecosystem (AI Studio + bitCRM + bitChat + bitApp + bitLink), with Meta WhatsApp conversation fees passed through at cost. Verify Zoko's current rate card on their pricing page before cross-comparing. The comparable question is not the platform fee — it is what the fee buys: WhatsApp-only with templated flows on Zoko, or omnichannel with agentic AI on bitbybit.
We handle the transition — WhatsApp number transfer, catalog and contact import, workflow rebuild, and a 14-day side-by-side option so you can compare AI quality in production before you commit. Zero downtime, zero cost.
We handle the WhatsApp Business API number transfer between BSPs. Typical timeline: 1–3 days. Zero downtime — your customers keep messaging the same number.
One-click Shopify catalog sync. For non-Shopify stacks, we import your product feed, contacts, and conversation history with a migration engineer paired to your account.
We run alongside your current tool for up to 14 days. Compare AI quality, response time, and conversion in production before you commit.
When the data backs the decision, we cut over during low-traffic hours. No contract penalties, no rebuild fees. Total typical migration: 3–5 business days.
Brands considering Zoko usually shortlist:
Every claim on this page links to a public source. Pricing comes from Zoko’s own pricing page; review quotes are from G2, Capterra, or vendor community threads. We refresh on a 60-day cycle.
Last reviewed: 2026-05-25 · Spot something out of date? Email [email protected] — we’ll fix within a week.
The 14-day side-by-side option means you compare AI quality in production before you commit. Free migration. No contract.
Shopify Partner