Tidio is a website chat widget. WhatsApp was added later — and it shows. The AI hits monthly conversation limits at unpredictable times, there are no broadcast campaigns, and the real cost is 2–3x the advertised price once you add Lyro AI. bitbybit is WhatsApp-first by design: AI, CRM, campaigns, and Shopify commerce — all built for the channel where your customers actually are.
Tidio is a website chat widget that added WhatsApp as a secondary channel. bitbybit is built entirely around WhatsApp — every feature, workflow, and AI capability is designed for the channel where your customers actually are.
Tidio's Lyro AI stops responding when it hits its monthly conversation limit. Your customers get silence at your busiest periods. bitbybit's AI agents run continuously — every customer gets a response, no matter the volume.
Tidio has no WhatsApp broadcast capability. bitbybit's campaign engine sends targeted WhatsApp messages based on customer behaviour, purchase history, and AI-segmented intent — so you're not only reacting, you're initiating.
Tidio's real cost is base plan + Lyro AI ($29+/mo) + per-operator fees. bitbybit bundles AI, CRM, campaigns, and Shopify commerce in one predictable subscription — no assembly required.
See how both platforms stack up across the features that matter most for WhatsApp commerce and Shopify brands.
Tidio's real cost: base plan + Lyro AI ($29+/mo annual) + per-operator fees = 2–3x the advertised price for a product where WhatsApp is an afterthought.
We believe in honest comparisons. Here are the scenarios where Tidio may be more suited to your needs.
Significantly. Tidio is a website chat platform with limited WhatsApp support. bitbybit is WhatsApp-native — with broadcast campaigns, AI agents without monthly caps, CRM segmentation, and full Shopify commerce in chat.
Lyro is Tidio's AI chatbot, sold as a $29+/month add-on (from $32.50/mo annually). It has monthly conversation limits — when you hit the cap, AI responses stop until the next billing cycle. bitbybit's AI agents have no monthly limits and are included across all plans.
No. Tidio does not support WhatsApp broadcast or campaign automation. bitbybit includes scheduled and behaviour-triggered WhatsApp campaigns natively — so you can proactively reach customers, not just react.
bitbybit is WhatsApp-first. If website widget chat for visitors who haven't opted into WhatsApp is your primary support channel, Tidio may be more suited to that specific use case.
Tidio's Starter plan begins at ~$24/month (annual), but real deployments add Lyro AI ($29+/mo) and per-operator fees — often 2–3x the base price. bitbybit's pricing is all-inclusive: AI, CRM, campaigns, and Shopify commerce in one plan.
Our team handles the full transition — zero downtime, zero cost. You keep serving customers while we rebuild everything in the background.
We export your full contact list, conversation history, and workflow configurations from your current platform.
Your bitbybit workspace is configured with your WhatsApp number, team seats, and Shopify store connected.
Automations, campaigns, and bot flows are rebuilt and tested in your new environment before going live.
We cut over during low-traffic hours. Your customers never experience a gap in service. Average: 3–5 business days.
From the first "Hi" to the next repurchase — connect AI agents, CRM, and commerce data into one intelligent thread that never loses context.