Kommo is a B2B sales pipeline CRM that added WhatsApp access. If your goal is cart recovery, broadcast campaigns, and AI-powered customer support inside WhatsApp, you'd be bending the wrong tool. bitbybit is purpose-built for the commerce lifecycle — from ad click to repeat purchase, in a single thread.
Kommo's CRM is designed around deal pipelines and B2B sales tracking. bitbybit is built around the commerce lifecycle — cart recovery, repeat purchase triggers, order support, and campaign automation inside WhatsApp.
Kommo's SalesBot is built in, but the full AI agent requires a separate paid add-on. bitbybit's AI Studio is part of the platform — build and deploy AI agents without unlocking another SKU or another invoice.
Kommo's per-seat billing grows with your headcount and locks you into 6-month minimums. bitbybit scales without per-agent seat fees compounding as you hire — one plan covers your whole team.
Kommo's CRM segments based on pipeline stages set manually by reps. bitbybit reads unstructured conversation content to auto-tag customer intent, purchase history, and product interest — keeping segments accurate without manual tagging.
See how both platforms stack up across the features that matter most for WhatsApp commerce and Shopify brands.
Per-seat pricing ($15–$45/user) + AI add-on + 6-month minimum = significant locked-in cost before you see results from your WhatsApp channel.
We believe in honest comparisons. Here are the scenarios where Kommo may be more suited to your needs.
Kommo is a sales pipeline CRM with WhatsApp integration. bitbybit is a WhatsApp-first commerce platform — with AI agents, broadcast campaigns, CRM segmentation, and native Shopify commerce built around the channel.
Kommo has a Shopify app, but its architecture is designed for B2B deal tracking — pipeline stages, rep activity, task management. bitbybit is built for WhatsApp commerce workflows: cart recovery, product recommendations, payment links, and post-purchase support.
Kommo charges $15–$45 per user per month with a 6-month minimum commitment, plus a separate cost for its AI agent add-on. bitbybit's pricing is team-based without per-seat fees or minimum commitment periods.
Yes. Both bitbybit and Kommo hold Meta Business Partner status. Where bitbybit differentiates is in depth: purpose-built WhatsApp commerce, native Shopify sync, and AI that reads commerce context — not just deal stages.
For commerce brands, yes. bitbybit's AI CRM handles segmentation, campaign automation, and customer lifecycle management natively. If your primary use case is B2B pipeline management with deal stages and rep tracking, Kommo's features may be more relevant.
Our team handles the full transition — zero downtime, zero cost. You keep serving customers while we rebuild everything in the background.
We export your full contact list, conversation history, and workflow configurations from your current platform.
Your bitbybit workspace is configured with your WhatsApp number, team seats, and Shopify store connected.
Automations, campaigns, and bot flows are rebuilt and tested in your new environment before going live.
We cut over during low-traffic hours. Your customers never experience a gap in service. Average: 3–5 business days.
From the first "Hi" to the next repurchase — connect AI agents, CRM, and commerce data into one intelligent thread that never loses context.