AI agents for commerce

The AI agent is the new homepage. The conversation is the new site visit. This pillar is for operators making agent-design decisions that touch real commerce work — escalation rules that don't make things worse, memory across conversations so the customer isn't restarting every time, evals that measure recovered carts and not just deflection rate, multi-skill handoffs (Product Recommendation → Create Order → Order Tracking → Follow-up → Escalation), and the AI Studio configuration patterns that prevent the agent from making things up. Voice register here is "your AI WhatsApp employee" — we sell agents as the surface, not as a feature. If you're reading framework essays about what "agent" actually means, you're in the right place; if you're looking for build-now patterns that ship to a real inbox, also the right place.