bitChat Knowledge Base

Unlock the full potential of your bitbybit tools with our easy-to-follow guides and tutorials. Our knowledge base is your ultimate resource for mastering sales and marketing, boosting customer interactions, and taking your e-commerce game to the next level 🚀

How to Blast a Rating Review for Chatbot

bitChat

Learn how to automate rating requests for chatbot interactions different communication channels.

How to Blast a Rating Review for Customer Service

bitChat

Find out how to request customer service ratings using bitChat, helping you gather valuable feedback from multiple messaging channels.

How to Create and Activate Away Message

bitChat

Learn how to configure an Away Message in bitChat for seamless communication outside business hours, ensuring your customers stay informed.

How to Create and Activate Welcome Message

bitChat

Set up a personalized Welcome Message in bitChat to greet new customers and enhance engagement from the first interaction.

How to Setup Chat Notifications

bitChat

Discover how to configure chat notifications in bitChat, ensuring you stay updated with every conversation. Follow this step for a personalized notification setup.

How to Set a Fallback Template

bitChat

Learn how to create fallback templates in bitChat to ensure your chatbot provides helpful responses even when it encounters unrecognized queries.

How to Add Quick Responses

bitChat

Set up quick responses in bitChat to streamline customer interactions. This tutorial walks you through enabling and customizing chatbot replies for faster service.

How to Add Message Text to Your Store's Chat Widget

bitChat

Learn how to add and customize message text in your store's chat widget using bitChat. This guide helps you improve customer communication with personalized messaging.

How to Create a Chat Initiation Template

bitChat

Learn how to set up a WhatsApp Cloud API chat initiation template for efficient customer outreach.

How to Integrate Facebook Messenger with bitChat

bitChat

Seamlessly connect Facebook Messenger to bitChat, expanding your communication channels and allowing better customer support through Meta's platform.

How to Create a WhatsApp Form

bitChat

Easily build and customize WhatsApp form with bitChat to collect valuable customer information for efficient customer engagement.

How to Set and Customize Your Operational Hours

bitChat

Learn how to set and customize your business's operational hours in bitChat. This guide ensures your chat availability matches your schedule for effective customer communication.

Understanding AI Tagging and How You Can Utilize Them

bitChat

Discover how AI tagging works in bitChat and learn how to use it to categorize conversations and provide better customer insights by following these steps.

How to Create and Set Up Your AI Agent Persona

bitChat

Tailor your AI agent to fit your brand with a custom persona. This tutorial guides you through setting up an AI agent that handles customer inquiries effectively.

How to Activate AI Agents

bitChat

Empower your team with AI-driven reply suggestions in bitChat by following this step to activate AI agents for smarter, faster responses.

How to Hide Chat Widget on Specific Pages

bitChat

Discover how to hide your chat widget on specific pages of your website or app

How to Set Up Chat Widget Appearance

bitChat

Learn how to customize the look of your chat widget using bitChat to match your brand's identity and enhance user experience.

How to Resolve Tickets Automatically

bitChat

Discover how to automatically resolve support tickets in bitChat to improve efficiency in handling customer inquiries.

How to Create and Organize Tickets

bitChat

Master the process of creating and organizing support tickets in bitChat for more efficient customer service management.

How to Edit or Delete a Quick Reply Template

bitChat

Learn how to edit or delete quick reply templates in bitChat to streamline customer responses.

How to Start Chat with a New Number

bitChat

Initiate customer chats with a new phone number using WhatsApp Cloud API or WhatsApp Business App in bitChat.

How to Filter Chat

bitChat

Learn how to filter customer chats by ticket category in bitChat for more efficient customer service management.

Understanding the Unsubscribe Option for Messages

bitChat

Discover how to manage unsubscribe options in bitChat to ensure compliance and enhance customer experience.

How to Create and Connect WhatsApp Business App with bitbybit

bitChat

Learn how to connect WhatsApp Business App with bitChat to enhance customer communication directly in the LiveChat dashboard.

Understanding Users Role & Authority (Super Admin, Admin, Agents, Regular User)

bitChat

Learn about the different user roles within bitbybit — Super Admin, Admin, Agent, and Regular User and their specific capabilities to efficiently manage your system's operations.

How to Add Chat Widget to Your Store

bitChat

Follow this step-by-step guide to integrate and customize a WhatsApp chat widget in your bitCRM dashboard, enhancing customer engagement on your site.

How to Create a Quick Reply Template

bitChat

Enhance efficiency with bitCRM's quick reply templates, enabling consistent and rapid responses through automated support tools.

Understanding The Anatomy of Multi-Agent Chat

bitChat

Explore bitChat's Multi-Agent Chat dashboard to optimize team collaboration, manage customer interactions, and improve service efficiency.

How to Integrate Your Instagram Business with bitChat

bitChat

Discover how to seamlessly integrate Instagram with bitbybit to enhance your e-commerce customer interactions.

How to Create A Chatbot Flow

bitChat

Learn how to create and manage chatbot flows in bitChat with this step-by-step guide, enhancing customer interaction across WhatsApp and Instagram.

How to Filter Customer Chat by Ticket

bitChat

Learn how to efficiently manage customer chats in bitChat with two easy methods for filtering by ticket, ensuring timely and organized responses.

How to Create a Ticket Category

bitChat

Learn how to create and customize ticket categories in bitChat. This step-by-step guide will help you organize and manage your tickets efficiently.

How to Add a Profile Picture to Your WhatsApp Cloud API

bitChat

Follow this step-by-step guide to easily upload a profile picture to your WhatsApp Cloud API and enhance your brand's visibility.

How to Create and Connect WhatsApp Cloud API with bitbybit

bitChat

Discover how to seamlessly integrate WhatsApp Cloud API with bitbybit to enhance your e-commerce customer interactions.