bitChat

Understanding The Anatomy of Multi-Agent Chat

Maximize your referral sales and enhance customer service efficiency with bitChat's Multi-Agent Chat dashboard a unified solution to streamline your Customer Service Team's daily operations.

LiveChat dashboard

Getting Started:

1. Connect WhatsApp:

  • Navigate to "Livechat" and link your WhatsApp account. The dashboard will automatically load all your active WhatsApp conversations.

2. Explore the Features:

  • Access the powerful tools by interacting with the “highlighted sections” on the dashboard.
    Key Features:
    - Filters for “Waiting”, “Yours”, and “All”.
    - Handle Ticket:     by clicking this button, your agent is in charge in handling the customer's chat.
    - Customer Details:     explore customer's activities all in one place, including their order history, web activity, cart activity, and more.
Explore highlighted sections
‍
  • Use “filters” to streamline your workflow.
    - Chat: Sort by Read/Unread messages.
    - Ticket:     Manage by Assigned, Open, or Resolved.
    - Channel:     Choose from WhatsApp, Instagram, Facebook.
    - Agent:     Assign chats to specific agents.
    - Categorize Tickets:     Group tickets by type such as Complaint, Follow-Up, or Potential Customer for better management.
Choose the categories then click "Filter"

 

For further assistance, reach out to us at help@bitbybit.studio

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