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How to Create and Activate Away Message

bitChat

Manage customer expectations by setting up an Away Message in bitChat, automatically informing contacts when you’re unavailable. This feature is crucial for maintaining good communication outside of business hours. Here’s how to configure it for seamless support.

Step 1: Create a Chatbot

Step 2: Configure the Away Action

  • Once your chatbot has been created, go to the bitChat Chatbot dashboard.
  • Click on the Away action card.
Click "Away action" card

Step 3: Assign Flow

Assign the “AI Agent” and select “Set ticket category”

Step 4: Add Customer Tags and Save

  • Optionally, you can also “Add customer tags” to categorize contacts. Then, click “Save”.
You can click “Add customer tags” and click “Save”

Note: The Away Message will be triggered when your contacts send messages outside your operational hours.

For further assistance, reach out to us at help@bitbybit.studio

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