Gather valuable feedback from your customers by sending out a rating review blast. Use this feature to assess customer satisfaction and improve your service. Here’s how to set up a rating request through various channels like WhatsApp and Facebook.
Step 1: Access Chatbot Dashboard
- Go to bitChat Settings - Chatbot dashboard.
Step 2: Select and Enable Channel
- Choose a channel: WhatsApp Business App, WhatsApp Cloud API, Instagram, Facebook and click the toggle switch for the selected channel.
Step 3: Compose Message
- Enter your rating request message.
Step 4: Save Changes
- Click "Save changes".
