bitChat

How to Blast a Rating Review for Customer Service

Gather valuable feedback from your customers by sending out a rating review blast. Use this feature to assess customer satisfaction and improve your service. Here’s how to set up a rating request through various channels like WhatsApp and Facebook.

Step 1: Access Chatbot Dashboard

Go to bitChat Settings - Chatbot dashboard.

Step 2: Select and Enable Channel

Choose a channel: WhatsApp Business App, WhatsApp Cloud API, Instagram, Facebook and click the toggle switch for the selected channel.

Choose a channel and switch the toggle

Step 3: Compose Message

Enter your rating request message.

Enter message

Step 4: Save Changes

Click "Save changes".

Click "Save changes"

For further assistance, reach out to us at help@bitbybit.studio

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