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How to Filter Chat

bitChat

Filtering chat by category in bitChat helps streamline customer service by allowing you to focus on specific conversations. Follow these steps to efficiently filter and manage customer chats in the bitChat dashboard for better organization and quicker response times.

Step 1: Access the bitChat Dashboard

Go to the bitChat Livechat Dashboard

Step 2: Open the Filter Menu

Click the "Filter" icon on top of the page

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Step 3: Choose the Filter Category

Select the category you want to filter. You can select multiple categories.
- Chat: read and unread
- Ticket: assigned, open, and resolved
- Channel: WhatsApp App, WhatsApp Cloud API, Instagram, and Facebook
- Agent: choose your agent
You can also filter multiple ticket categories.
To figure out how, see How to Filter Customer Chat by Ticket

Select the category. You can select multiple tickets

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Step 4: View Filtered Results

Your filtered chat result will appear in the message dashboard.

For further assistance, reach out to us at help@bitbybit.studio

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