bitChat

How to Create and Activate Welcome Message

Enhance your customer experience by setting up a Welcome Message in bitChat. This message automatically greets new contacts when they reach out, creating a positive first impression and improving engagement. Follow these steps to activate it quickly and efficiently.

Step 1: Create a Chatbot

  • Before you can set up a Welcome Message, you need to create a chatbot flow. Follow the steps in How to Create A Chatbot Flow to get started.

Step 2: Assign the Welcome Action

  • Once your chatbot has been created, go to the bitChat Chatbot dashboard.
  • Click on the Welcome action card.
Click "Welcome action" card
  • In the dropdown, select the chatbot flow that you have created for your store's welcome message.
Select welcome action chatbot on dropdown

Step 3: Save

Click "Save"

#Note: The Welcome Message will be triggered when new contacts reach out for the first time and every 12 hours thereafter.

For further assistance, reach out to us at help@bitbybit.studio

More articles

How to Create and Connect WhatsApp Business App

Learn how to connect WhatsApp Business App with bitCRM to enhance campaign and automation directly in the dashboard.

Read
How to Create and Connect WhatsApp Cloud API

Discover how to seamlessly integrate WhatsApp Cloud API with bitbybit to enhance your e-commerce customer interactions.

Read
How to Create a New WhatsApp Cloud API Campaign

Learn how to set up and launch a WhatsApp Cloud API campaign in bitCRM. Boost customer engagement with personalized, targeted messaging in just a few simple steps.

Read
More blogs