bitChat

How to Create and Activate Welcome Message

Enhance your customer experience by setting up a Welcome Message in bitChat. This message automatically greets new contacts when they reach out, creating a positive first impression and improving engagement. Follow these steps to activate it quickly and efficiently.

Step 1: Create a Chatbot

  • Before you can set up a Welcome Message, you need to create a chatbot flow. Follow the steps in How to Create A Chatbot Flow to get started.

Step 2: Assign the Welcome Action

  • Once your chatbot has been created, go to the bitChat Chatbot dashboard.
  • Click on the Welcome action card.
Click "Welcome action" card
  • In the dropdown, select the chatbot flow that you have created for your store's welcome message.
Select welcome action chatbot on dropdown

Step 3: Save

Click "Save"

#Note: The Welcome Message will be triggered when new contacts reach out for the first time and every 12 hours thereafter.

For further assistance, reach out to us at help@bitbybit.studio

More articles

Understanding AI Agent: GPT-3.5 Turbo vs. GPT-4o

Discover the differences between GPT-3.5 Turbo and GPT-4o with bitbybit. Compare features, costs, and use cases to find the ideal AI solution for your business.

Read
How to Connect Stamped Loyalty Account

Learn how to connect your Stamped Loyalty account to seamlessly sync your loyalty program with your Shopify store.

Read
How to Create a Message Template for OTP WhatsApp Cloud API

Discover how to integrate secure OTP message template functionality with the WhatsApp Cloud AP for smooth customer authentication.

Read
More blogs