Privacy Policy

Introduction

At bitbybit ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp business automation platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Business information (company name, industry, business size)
• Account credentials and authentication information
• Payment and billing information
• Communication preferences and settings

WhatsApp and Communication Data

When you use our WhatsApp integration services, we may collect:

• WhatsApp Business API credentials and configuration data
• Message content and metadata for automation and AI processing
• Customer contact information and conversation history
• Media files shared through WhatsApp conversations
• Delivery and read receipts

Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our Services
• Process WhatsApp messages and enable AI-powered automation
• Improve and personalize your experience
• Process payments and manage billing
• Send administrative information and service updates
• Provide customer support and respond to inquiries
• Analyze usage patterns and improve our Services
• Ensure security and prevent fraud
• Comply with legal obligations

AI Processing and Machine Learning

Our Services use artificial intelligence and machine learning technologies to:

• Analyze and categorize customer messages
• Generate automated responses and recommendations
• Improve conversation flow and customer experience
• Provide insights and analytics on customer interactions

We implement appropriate safeguards to ensure that AI processing respects your privacy and maintains data security. Personal data used for AI training is anonymized and aggregated where possible.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Services
• WhatsApp/Meta: As required for WhatsApp Business API functionality
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention and security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Services. Types of cookies we use include:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: