What's New at bitbybit

AI Studio is now easier to understand and faster to configure. You can clearly see your AI agents, what they can do, and where they're active—so you spend less time setting up and more time getting results. This revamp makes it easier to roll out AI confidently across your customer channels without misconfiguration.

Try it: AI Studio → review your agent cards and confirm which channels are enabled.

When AI can't answer or hits an error, you can now show a fallback message that matches your brand voice and language. This keeps conversations feeling professional and consistent—so customers stay reassured instead of confused. Your team can step in smoothly when needed.

Try it: AI Studio / Settings → set your fallback message and confirm the handover experience.

Manage deliveries with GoSend as part of your commerce workflow. This reduces manual coordination and helps you deliver faster with clearer tracking and operational visibility.

Try it: Commerce → Orders → select delivery method and confirm GoSend options.

Pricing inputs and payment setup are now clearer and more reliable. This helps teams update catalogs faster and reduces mistakes that can hurt conversion at checkout.

Order timelines are easier to scan so you and your customers can understand what happened at a glance. This reduces support questions and builds trust after checkout.

You now have better controls to shape how your AI responds—so it sounds more like your brand and stays consistent across conversations. This improves customer trust and reduces the need for manual corrections by your team.

Try it: AI Studio → Personality / Instructions → refine tone and response style.

We've made behind-the-scenes quality improvements so AI performs more consistently in real customer chats. The outcome: fewer awkward responses, fewer stuck moments, and a smoother experience when customers ask multi-step questions.

Keep your most important conversations at the top of your inbox. This helps you respond faster to high-priority customers and reduces the chance of missing hot leads.

Fulfill parts of an order when items ship at different times. This improves customer communication and helps ops teams handle real-world fulfillment without workarounds.

If AI can't complete a response, conversations can transition smoothly so customers still get help. This reduces dead-ends and keeps your support experience professional under edge cases.

Your AI can now help follow up with customers and close out conversations that no longer need a reply. This keeps your inbox cleaner and helps teams focus on the conversations that truly need attention.

Managing products and variants is smoother and more reliable. This helps you keep catalogs clean, update faster, and avoid mistakes that can confuse customers.

AI Studio continues to improve how your AI learns from your business information. This helps your AI answer more accurately and stay aligned with what your customers actually need.

Manage TikTok conversations alongside your other channels. This helps your team respond faster and keep all customer conversations in one place.

Agents can see more customer context while replying, without jumping between tools. This helps your team resolve issues faster and deliver a more personalized experience.

Creating and managing orders is faster and clearer. This makes your team more efficient and reduces operational friction as order volume grows.

Better attribution helps you understand what's driving revenue. This makes it easier to invest confidently in the campaigns that work.

Use vouchers as part of your messaging workflows. This makes promotions easier to run and helps drive conversions with less manual effort.

Send richer WhatsApp messages that showcase multiple items or options. This can increase engagement and help customers decide faster.

AI agents are more directly connected to your chat workflows. This helps your team handle more conversations with consistent quality—without losing the human touch.

Find the right conversations faster with improved filtering in Live Chat. This helps teams stay organized during busy hours and respond to the right customers quickly.

You can adjust your AI's behavior based on your needs—whether you want faster replies for common questions or deeper thinking for complex requests. This helps balance speed, quality, and customer satisfaction.

Onboarding is clearer and more reliable, helping teams get started faster and reduce setup issues.