WhatsApp CRM & Lifecycle Marketing
Your WhatsApp CRM — Built for Action, Not Just Records.
bitCRM turns conversations, orders, and customer behavior into live segments, smarter automations, and better-timed messages across WhatsApp and your mobile app.
Customer Record
Aisha Nur
+62 812 3456 7890
Conversation signal
Asked about linen collection · Expressed interest in new arrivals
Commerce behavior
6 orders · $612 LTV · Last order 12d ago
Support history
2 resolved tickets · No open issues · Satisfaction: positive
Campaign response
Last campaign: opened + replied · Converts on restock messages
Strong reorder candidate — linen new-arrival campaign within 7 days
Most CRMs store what you tell them to store. But your richest customer signals are already happening — in WhatsApp conversations, in order patterns, in support history, in how customers respond to your messages. bitCRM captures all of it and turns it into something you can act on.
The customer record
One record. Four streams of signal.
The customer record in bitCRM isn't built from imports. It's built from what already happens — and it starts getting richer from the first message.
Conversation signals
Product interest, category preference, purchase intent, objections, and stated preferences — tagged automatically as the conversation happens. No manual entry.
Commerce behavior
Orders, restock interest, payment history, and purchase patterns connect to the same record. What they bought and when they bought it shapes every future message.
Support interactions
Resolved tickets, return requests, complaint history, and satisfaction signals become part of the customer profile. Support history is customer intelligence.
Campaign response
Opens, replies, conversions, and drop-offs tell the system which segments are active and which messages land. The feedback loop closes automatically.
Segmentation
Segments from real behavior. Not from guesswork.
When the customer record contains conversation tags, support history, order behavior, and campaign response, segmentation becomes an operational tool — not a spreadsheet exercise.
Build audiences around what customers actually did: expressed interest in a category, purchased twice and went quiet, opened your last three messages but never converted. These are segments you can act on.
Segments update automatically as new signals come in. No manual cleanup. No re-export cycle.
Segment builder
Loyal linen buyers — reorder ready
Filter conditions
Matched customers
312
Avg LTV
$481
Trigger
Aisha Nur
6 orders · High LTV
Hi Aisha! The new Jemput Senja linen pieces just dropped — based on your past orders, I think you'll love them. Want me to show you?
Power Message
Stop waiting for customers to come back. Reach them first.
Power Message is proactive lifecycle outreach — messages that fire when a specific customer behavior or lifecycle signal triggers them.
A reorder window opens. A win-back threshold is crossed. A purchase anniversary hits. Power Message goes out at exactly the right moment, with the full customer record as context.
Not a broadcast. A message that only goes to the customers it makes sense for — based on what they actually did.
Stop storing customer data. Start using it.
Lifecycle automation
Automations that move with the customer.
Every conversation should make your next campaign smarter. Automations in bitCRM connect behavioral triggers to messages across WhatsApp and your branded mobile app.
Trigger from real behavior
Cart abandoned. Reorder window opened. Post-purchase day three. Win-back threshold crossed. Automations fire because something happened in the customer's journey — not because a calendar said so.
Message with full context
Every automation knows who it's sending to. Purchase history, lifecycle stage, stated preferences, and past campaign response — all visible in the message. Personalization from the live record, not merge fields.
Extend to bitApp
When WhatsApp doesn't get a reply, keep the relationship moving inside your branded mobile app. Push notifications, in-app nudges, and cross-channel sequences — one automation, two channels.
Integrations & extensibility
Connect bitCRM to your entire stack.
bitCRM fires events whenever something happens. Those events are available in n8n, Make, Zapier, and as raw webhooks — so your existing tools stay connected to every customer action in WhatsApp.
n8n
Route bitCRM events into any workflow. Trigger sequences, update records, sync to your data stack — with full control over logic and no-code or code-level flexibility.
Make
Build multi-step scenarios that connect bitCRM to hundreds of apps. Segment updates, new leads, and campaign responses can trigger actions across your entire stack.
Zapier
Connect bitCRM events to thousands of tools. Customer actions in WhatsApp trigger Zaps across your marketing, sales, and ops stack — without a developer.
Webhooks
For custom integrations and in-house systems. bitCRM fires webhooks on any customer event — conversation, order, campaign response, or segment change. Your system. Your logic.
Customer intelligence
Every conversation should make your next campaign smarter.
The value of a rich customer record compounds when the same intelligence that powers segmentation also improves support quality, commerce recommendations, and campaign timing.
Intelligence → Campaigns
Every new signal — a product question, a return, an opened message — feeds back into segmentation and updates which campaigns fire next. Campaigns get sharper as the record accumulates.
Intelligence → Commerce
Segments built from purchase history and product interest trigger catalog recommendations and reorder prompts inside the customer's WhatsApp commerce journey.
Intelligence → Support
Agents see the full customer record — order history, campaign response, lifecycle stage — before the first reply. Support quality reflects what the CRM already knows.
Part of the system
Leads captured through Click-to-WhatsApp campaigns flow directly into bitCRM. The customer record powers AI-powered support with full context, and drives WhatsApp commerce with behavioral targeting. One record. Every touchpoint.
FAQ
Common questions about bitCRM and lifecycle marketing.
Turn customer behavior into action.
Live segments from real signals. Power Message when the moment is right. Automations that extend from WhatsApp to your mobile app. Free trial — no credit card required.