AI Support That Converts — on WhatsApp, Instagram & Facebook
AI support that takes action, not just chats.
AI Agents
AI that does the work, not just the talking.
bitChat is built for support teams that need more than answers. The AI checks real customer and order context, takes action in-thread, and only escalates when the conversation actually needs a human.
Order status, shipping progress, product details, and customer history are available where the conversation happens — before the first reply is generated.
Customers get status updates, return guidance, policy answers, and next-step actions without waiting for an agent queue.
Routine cases are handled. Complex cases move to the right human with context already attached — not an empty thread and a queue number.
AI is not isolated from the business system. It works from the same customer and commerce context your team needs.
One Workspace
One workspace. AI agents and human agents working together.
The goal is not to deflect everything to a bot. The goal is to resolve the routine work in-thread, and hand off the rest with full context — so every customer interaction moves forward.
AI and human agents share the same workspace, the same customer record, and the same thread.
Check the request
bitChat reads the issue and pulls the relevant customer, order, or product context before responding.
Resolve the routine case
Order status, return guidance, store policies, and common questions can be handled immediately — in-thread.
Escalate with the brief intact
When judgment is needed, the human agent inherits the full conversation summary and suggested next action.
Keep the thread moving
Customers stay in one conversation — not redirected to a ticketing system or asked to start over.
Human Handoff
When humans step in, they step in ready.
Escalation is only useful if the human team inherits the conversation with full context. bitChat writes the brief automatically — what happened, what was checked, and what still needs a decision.
The human agent sees the issue, the customer signals, and the actions already taken before they type a single word.
Customer profile, order information, and relevant history stay with the thread. No manual research. No asking the customer to repeat themselves.
Order checked. Shipment is in transit. Customer wants refund approval before delivery completes.
Suggested next step: agent confirms exception path and sends approval outcome.
A clean handoff reduces handle time and avoids the back-and-forth that usually follows bot escalation.
Support To Revenue
Support can also recover revenue.
bitChat does not stop at answering the ticket. When the moment is right, the same conversation that resolves a support issue can recommend the right product or bring a customer back to checkout.
AI surfaces product suggestions that match the customer's current request, purchase history, and stated preferences — without leaving the support thread.
If a customer reaches out with a buying question, support can guide them to checkout instead of ending the conversation at the answer.
Suggest the right variant, attach the product link, and move the customer back to checkout without leaving chat.
This is where bitChat separates from a helpdesk that only closes tickets.
Why Teams Switch
More than a helpdesk. More than a WhatsApp inbox.
Helpdesks manage tickets. Shared inboxes route messages. bitChat resolves the customer's problem in-thread — with AI that acts and humans who step in ready.
Better Together
bitChat works best when the rest of the system is connected.
Support gets stronger when resolved conversations flow into lifecycle marketing, agents run with knowledge already configured, and support threads connect to commerce and CRM.
bitChat + bitCRM
Resolved conversations and customer signals become CRM tags and segments for the next campaign — instead of disappearing after the ticket closes.
bitChat + AI Studio
Agents configured in AI Studio go live in bitChat with the right knowledge, tone, and handoff rules already defined.
Support outcomes
See how AI resolves routine queries with full context, hands off cleanly, and turns resolved interactions into retention and revenue moments.
AI commerce on WhatsApp
Support and commerce share the same conversation layer. When a support thread turns into a buying moment, bitChat can guide it to checkout.
FAQ
Common questions about bitChat.
One workspace. AI agents and humans — working together.
Start a free trial or book a demo to see how bitChat resolves, escalates, and recovers revenue from one conversation on WhatsApp, Instagram, and Facebook.