We're building the operating system
for WhatsApp commerce
bitbybit is a WhatsApp-first AI commerce platform for Shopify and modern commerce brands. One connected system across AI, conversations, CRM, commerce, and automation.
Vision & Mission
Our Vision
Enable every company to reach its full potential using AI and WhatsApp-first commerce.
Our Mission
Build an AI-native operating system that unifies support, marketing, and sales on WhatsApp
We believe great commerce feels like a conversation, and that brands should own the customer relationship end‑to‑end. Our AI doesn't just chat—it processes returns, recovers carts, and drives real business outcomes so companies can reach their full potential.
Conversation-First
Commerce should feel natural, like talking to a friend who knows exactly what you need.
Action-Oriented AI
Our AI doesn't just chat—it processes returns, recovers carts, and drives real business outcomes.
Universal Access
Every brand, from startups to enterprises, deserves AI that works without complexity.
Why Now: The Market Shift
The world is moving to conversations
From
Web & Apps
To
WhatsApp & AI
Customers message first; brands must meet them there.
From
Static Tools
To
Unified OS
One platform beats fragmented stacks and handoffs.
From
Q&A Bots
To
Agents That Do
Our agents process returns, recover carts, and enrich CRM—automatically.
How We're Different
Built for real business outcomes
Single Source of Truth
One customer timeline across marketing, support, and sales.
Minutes to Value
Visual, no‑code setup; launch in hours, not months.
Agents That Act
Recover carts, process returns, update orders, and more—on autopilot.
Lower Total Cost
Replace multiple subscriptions with one unified OS.
Our Principles
What drives us every day
Customer First
Every decision starts from customer outcomes.
Make Hard Things Simple
Hide complexity; ship clarity.
Ship Responsibly
Build trustworthy AI with guardrails by design.
Own Outcomes
Measure what matters: revenue, resolution time, customer happiness.
Talk to us
Meet bitbybit
We're a focused team building WhatsApp-first AI agents for commerce. Our mission is to help brands sell, support, and grow through intelligent conversations.
William Tunggaldjaja
Founder & CEO
Former tech leader with a decade of experience building products at scale. William founded bitbybit to solve a problem he saw firsthand: brands struggling to connect with customers on the channels they actually use. His vision is to make enterprise-grade AI accessible to every business, one conversation at a time.
Proof & Partners
Trusted by 1000+ brands across 50+ countries
Turn WhatsApp into yourbest revenue channel
Start free, scale as you grow. Join 1000+ brands across 50+ countries using bitbybit to sell, support, and grow on WhatsApp from one connected system.