1. Introduction
Welcome to bitbybit ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our AI-powered WhatsApp business automation platform and related services (collectively, the "Service") operated by bitbybit.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Acceptance of Terms
By creating an account, accessing, or using bitbybit's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
3. Description of Service
bitbybit provides AI-powered business automation tools including:
- WhatsApp Business API integration and automation
- Customer relationship management (CRM) tools
- AI-powered chatbots and customer support
- Marketing automation and campaign management
- Analytics and reporting tools
- Integration with third-party platforms and services
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
4. User Accounts
To access certain features of the Service, you must create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Promptly updating your account information
- Notifying us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
- Violate any applicable laws or regulations
- Send spam, unsolicited messages, or engage in harassment
- Impersonate others or provide false information
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to systems
- Use the Service for illegal or harmful activities
- Violate WhatsApp's Terms of Service or Business Policy
6. WhatsApp Integration
Our Service integrates with WhatsApp Business API. By using these features, you acknowledge:
- You must comply with WhatsApp's Terms of Service and Business Policy
- You are responsible for obtaining proper consent for messaging
- You must follow applicable data protection and privacy laws
- WhatsApp may change their policies, affecting our Service
- We are not responsible for WhatsApp's actions or service availability
7. Payment Terms
Paid services are billed in advance on a monthly or annual basis. By providing payment information, you:
- Authorize us to charge the applicable fees
- Agree to pay all charges incurred
- Are responsible for all taxes and fees
- Understand that refunds are subject to our refund policy
We may change our pricing with 30 days' notice. Failure to pay may result in service suspension or termination.
8. Data and Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain ownership of your data and content. By using the Service, you grant us the necessary rights to process and store your data to provide the Service.
9. Intellectual Property
The Service and its original content, features, and functionality are owned by bitbybit and are protected by international copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, bitbybit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.
Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Service will be uninterrupted, secure, or error-free, or that AI-generated content will be accurate or suitable for your needs.
12. Termination
Either party may terminate these Terms at any time. You may delete your account through the Service settings. We may suspend or terminate your access for violations of these Terms.
Upon termination, your right to use the Service ceases immediately. We may retain certain information as required by law or for legitimate business purposes.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration or in the courts of [Jurisdiction].
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service.
Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
15. Contact Information
If you have any questions about these Terms, please contact us: