bitbybit was built for one job — commerce on WhatsApp — and one outcome: a customer record the company owns, not the sales rep. We chose specialization over breadth: AI baked into every surface from day one (bitChat, bitCRM, AI Studio), tuned to buying intent, not adapted from a generalist CX suite. Twelve industries served broadly. One served deeply.
bitbybit is the answer when you run a growing Indonesian commerce company (PT) and want the customer to stay the company’s asset — not walk out on a sales rep’s personal phone when they resign. Pick bitbybit if your job is commerce: every rep’s WhatsApp conversations on one company-owned customer record across bitChat, bitCRM, AI Studio, bitApp, and bitLink; Shopify-native in-thread cart and payment; AI tuned for buying intent and Bahasa the way customers actually message; published pricing ($99/mo Standard, $299/mo Pro Bundle — IDR on /pricing); a visible sales WhatsApp number on the page; and proof across 1,000+ brands in 50+ countries.
Qontak
Pick Mekari Qontak if you need a multi-vertical CX/CRM suite — SLA-defined service organisation, multi-product Mekari rollout (Talenta HR + Jurnal accounting + Klikpajak tax), 10+ verticals, 10+ channels including Tokopedia and Shopee chat, full call-center + Sales GPS stack, and a deep enterprise customer base. Twelve industries served broadly. One served deeply.
Bottom line:Qontak serves enterprises across 12 verticals. bitbybit serves commerce brands — 1,000+ across 50+ countries — on one company-owned customer record. The product isn’t wrong; it’s shaped around a different hero metric.
Why the category split
Qontak is in a different shape entirely. We’re in WhatsApp-first commerce.
Qontak sits in a different category from bitbybit — Indonesian enterprise omnichannel + CRM inside the Mekari SaaS suite (Talenta HR, Jurnal accounting, Klikpajak tax, Sign, and others; 1,687 employees, 1M+ platform users). Qontak’s customer base is enterprise. Its surface area is the broadest in this comparison — 10+ verticals, 10+ channels including Tokopedia and Shopee chat, full SLA + ticket + Sales GPS stack — a hero metric of resolution and governance across many industries. bitbybit is in a different category — commerce-built WhatsApp + Shopify, where the hero metric is recovered orders and a repeat-purchase relationship on a customer record the company owns. The shape difference is real: Qontak optimizes service across 12 verticals; bitbybit optimizes one — making the customer the company’s asset, so the relationship survives when a sales rep resigns.
Qontak’s approach
A different shape entirely
Pipeline CRMs, enterprise conversational AI, and web-first AI agents. Often great products — for a different buyer.
Best for: B2B sales pipelines, enterprise IT-led deployments, regional SMEs at validation stage, or website-only chat.
bitbybit’s approach
WhatsApp-first commerce
Built around the commerce thread — agents qualify, cart, close, and retain inside WhatsApp, with Shopify as source of truth.
Best for: D2C and Shopify brands where WhatsApp is the primary — or live — sales and retention surface.
About Qontak
Mekari Qontak — “Omnichannel dan CRM berbasis AI untuk sales, customer service, dan marketing.” Indonesia-localised enterprise omnichannel + CRM platform inside the 1,687-employee, 1M+ user Mekari SaaS suite. Serves banks, BUMN, government, and multinationals across 10+ verticals.
Worth weighing
Multi-vertical, not commerce-specific — Qontak spans 12+ industries (banks, BUMN, government, retail), so the workflow, AI defaults, and reporting optimize service breadth and governance, not commerce depth: buying intent, cart recovery, and repeat-order programs on a customer record the company owns.
Mekari multi-product context — Qontak is one product in a 6+ product SaaS suite (Talenta, Jurnal, Klikpajak, Sign, Flex, Officeless). The natural deployment is a multi-product Mekari rollout, where the WhatsApp commerce layer is one module among many rather than the whole product.
Built around service and governance, not customer ownership — the platform optimizes resolving tickets across verticals, not keeping the customer the company’s asset when a sales rep resigns with the numbers saved on a personal phone.
No Shopify integration named in the public feature set. Channel breadth includes marketplace chat (Tokopedia, Shopee) but the Shopify-owned commerce path is not where Qontak’s centre of gravity sits.
Why brands switch
What you get when you move from Qontak
Built specifically for commerce — not a 12-vertical CX/CRM suite.
Qontak is sold across 12+ verticals — banks, BUMN, government, retail — so its workflow, AI defaults, and reporting are shaped around service breadth and ticket resolution. bitbybit is shaped for commerce only: AI tuned for buying intent (recommendation, cart recovery, repeat order), in-thread Shopify checkout, and a hero metric of recovered orders — not resolution time across many industries. At the medium–large band the question isn’t whether Qontak is enterprise enough; it’s which hero metric the platform optimizes.
Shopify-native commerce in the WhatsApp thread.
Qontak’s channel surface includes Tokopedia and Shopee chat but does not name Shopify. bitbybit is a Shopify Partner with native in-thread cart, payment links, live inventory in the AI reply, and order management — every plan, no add-on. The path off marketplace dependence runs through Shopify.
The customer is the company’s asset — not the sales rep’s.
At 20–100 staff the customer data leaks from both ends: marketplaces mask the buyer’s number coming in, and sales reps walk out with the numbers and chat history going out when they resign. bitbybit closes both — capture phone numbers off-marketplace (package inserts, post-purchase WhatsApp links, CTWA campaigns), and put every rep’s conversations on one company-owned customer record so the relationship survives staff churn. Repeat-order programs run on a record the company owns, not on Shopee’s, Tokopedia’s, or a departing rep’s phone.
One platform, one invoice — not a multi-product Mekari rollout.
Qontak deployment typically runs alongside Talenta (HR), Jurnal (accounting), Klikpajak (tax), Sign — a multi-product Mekari engagement. bitbybit is one platform on one customer record: AI Studio + bitCRM + bitChat + bitApp + bitLink, one invoice.
A sales WhatsApp number on the page — and published rates.
Budi will WhatsApp before he signs. bitbybit puts a Bahasa Indonesia-capable sales WhatsApp number on this comparison page, and its rates on /pricing. Qontak publishes a WA number too; its pricing is settled on a quote.
Side-by-side
The feature matrix — with a "so what" column
Rows are value-framed (what changes in your operation), not feature-framed. The "so what" column is the question your CFO will ask anyway.
What we compared
Qontak
bitbybit
Recommended
So what?
Built specifically for commerce — not a 12-vertical CX/CRM suite
NoSold across 12+ verticals — banks, BUMN, government, retail; hero metric is service / ticket resolution, not commerce
Yes
The workflow, AI defaults, and reporting optimize buying intent, cart recovery, and repeat orders on a company-owned record — not multi-vertical service across many industries.
Built specifically for commerce — not a 12-vertical CX/CRM suite — so what: The workflow, AI defaults, and reporting optimize buying intent, cart recovery, and repeat orders on a company-owned record — not multi-vertical service across many industries.
NoShopify not named in Qontak’s public feature set; channel surface includes Tokopedia + Shopee chat
Yes
The path off marketplace dependence runs through Shopify — and the AI closes the order inside the WhatsApp thread.
Native Shopify integration — Shopify Partner-verified, in-thread cart + payment — so what: The path off marketplace dependence runs through Shopify — and the AI closes the order inside the WhatsApp thread.
Published pricing on the website
NoQontak does not publish pricing publicly; budget settled on a sales call
Yes
bitbybit’s rates are on /pricing; Qontak’s are settled on a quote.
Published pricing on the website — so what: bitbybit’s rates are on /pricing; Qontak’s are settled on a quote.
One platform — not multi-product Mekari deployment
NoQontak deployment is typically multi-product across Mekari (Talenta, Jurnal, Klikpajak, Sign) led by IT procurement
Yes
One vendor, one invoice, one customer record — not three Mekari SKUs and a procurement cycle.
One platform — not multi-product Mekari deployment — so what: One vendor, one invoice, one customer record — not three Mekari SKUs and a procurement cycle.
Marketplace customer phone numbers brought onto your WhatsApp record
LimitedQontak routes Tokopedia + Shopee chats into its inbox; off-marketplace customer capture (package inserts, post-purchase WA link, CTWA) is not its centre of gravity
Yes
You build a repeat-purchase relationship on your own customer record — not on Shopee’s or Tokopedia’s.
Marketplace customer phone numbers brought onto your WhatsApp record — so what: You build a repeat-purchase relationship on your own customer record — not on Shopee’s or Tokopedia’s.
AI Studio + Agentic AI for commerce-shaped workflows
Yes
Yes
Both ship AI. The wedge is what the AI is shaped to do — commerce on bitbybit, SLA + ticket triage on Qontak.
AI Studio + Agentic AI for commerce-shaped workflows — so what: Both ship AI. The wedge is what the AI is shaped to do — commerce on bitbybit, SLA + ticket triage on Qontak.
Channel breadth (WhatsApp + IG + Messenger + ...)
Yes
Yes
If channel breadth across X, Telegram, Line, and GMB chat is operationally essential, Qontak’s surface is wider.
Channel breadth (WhatsApp + IG + Messenger + ...) — so what: If channel breadth across X, Telegram, Line, and GMB chat is operationally essential, Qontak’s surface is wider.
Meta Official Partner (verified)
Yes
Yes
Both platforms hold verified Meta Official Partner status — partner status is not the wedge.
Meta Official Partner (verified) — so what: Both platforms hold verified Meta Official Partner status — partner status is not the wedge.
Bahasa Indonesia + visible local sales WhatsApp number
Yes
Yes
Both expose a Bahasa Indonesia-capable sales path. Indonesian-language onboarding is parity.
Bahasa Indonesia + visible local sales WhatsApp number — so what: Both expose a Bahasa Indonesia-capable sales path. Indonesian-language onboarding is parity.
Proof at scale — beyond Indonesia
LimitedQontak is Indonesia-primary inside the Mekari Indonesia suite
Yes
bitbybit: 1,000+ brands across 50+ countries. Qontak depth is Indonesian enterprise; bitbybit reach is multi-market commerce.
Proof at scale — beyond Indonesia — so what: bitbybit: 1,000+ brands across 50+ countries. Qontak depth is Indonesian enterprise; bitbybit reach is multi-market commerce.
What you actually pay
Qontak settles pricing on a sales call; bitbybit publishes its rates.
Qontak does not publish pricing on its homepage — budget is settled in the sales motion, so a like-for-like comparison takes a quote (worth asking how it scales as your team and channels grow). bitbybit publishes its rates on /pricing: $99/mo Standard and $299/mo Pro Bundle for the full ecosystem (AI Studio + bitCRM + bitChat + bitApp + bitLink), one flat platform fee whether 5 or 50 reps share the customer record — $299 ≈ Rp 5jt/mo, around the cost of a single hire. IDR pricing for Indonesia is on the page; Meta WhatsApp conversation fees pass through at Meta’s published Indonesia rates with no platform markup.
Three scenarios where Qontak is what you should buy. We’d rather lose the demo than waste your quarter.
You operate at enterprise scale (banks, BUMN, government, multinationals) — Qontak is purpose-built for that buyer, with a deep enterprise customer base as proof.
You are deploying Qontak alongside other Mekari products (Talenta HR, Jurnal accounting, Klikpajak tax, Sign) and need unified reporting and a single vendor across business operations.
Channel breadth across X, Telegram, Line, Google My Business, Tokopedia chat, Shopee chat, Email, plus WhatsApp Call and Sales GPS — is operationally essential, and Shopify-native commerce is not part of the brief.
Not sure which platform fits?
30-minute scoping call. We’ll tell you honestly — including when Qontak or another tool is the right call for you.
Is Qontak the right fit for a growing Indonesian commerce company?
Qontak is a capable multi-vertical CX/CRM suite with an enterprise customer base, and at the medium–large band its governance and routing are table stakes, not a turn-off. The difference is shape, not size: Qontak optimizes service across 12+ verticals; bitbybit is built for commerce only, where the hero metric is recovered orders and a customer record the company owns — so when a sales rep resigns, the customers, numbers, and chat history stay with the company instead of leaving on a personal phone.
How is bitbybit different from Qontak for an Indonesian commerce brand?
Qontak is the enterprise omnichannel + CRM inside the Mekari SaaS suite — broadest channel surface in this comparison (WA, IG, FB, X, Telegram, Line, GMB, Tokopedia, Shopee, Email), full SLA + ticketing + Sales GPS stack, customer base of banks, BUMN, and multinationals across 12+ verticals. bitbybit is commerce-only: Shopify Partner-verified in-thread cart and payment, AI tuned for buying intent (recommendation, cart recovery, repeat order), and every sales rep’s conversations on one company-owned customer record so the customer asset survives staff attrition. Both are verified Meta Official Partners; both are Bahasa Indonesia-native. The wedge is shape — and what each platform’s hero metric is.
Does Qontak integrate with Shopify?
Shopify is not named in Qontak’s public feature set or channel list. Their commerce channel surface is Tokopedia and Shopee chat — marketplace-adjacent. bitbybit is Shopify Partner-verified with native in-thread cart creation, payment links, live inventory in every AI reply, and order management — all on one customer record across WhatsApp and Shopify on every plan.
Berapa biaya Qontak vs bitbybit? / How does Qontak pricing compare?
Qontak does not publish pricing publicly — budget is settled on a sales call; if you take it, ask how the quote scales as your team and channels grow. bitbybit publishes its rates on /pricing: $99/mo Standard, $299/mo Pro Bundle for the full ecosystem, one flat platform fee. IDR pricing on the page.
Will switching from Qontak risk my WhatsApp Business number or account?
No — WhatsApp Business API numbers are portable between providers; bitbybit handles the transfer end-to-end as a standard part of migration. Zero downtime — customers keep chatting on the same number. bitbybit runs on WhatsApp Cloud API + COEX with verified Meta Official Partner status, and partners with leading BSPs for enterprise Official API routing when needed.
If I’m moving from Qontak to bitbybit, what happens to my data?
You own it and you can take it. bitbybit gives you one-click self-service data export on your timeline, and pairs you with a migration engineer for contact and conversation-history import from Qontak — so the customer record consolidates onto one company-owned platform rather than staying split across rep phones. Typical migration: 3–5 business days end to end, with a 14-day side-by-side option so you compare in production before committing.
Free migration
Switch from Qontak in 3–5 days
We handle the transition — WhatsApp number transfer, catalog and contact import, workflow rebuild, and a 14-day side-by-side option so you can compare AI quality in production before you commit. Zero downtime, zero cost.
01
Number portability
We handle the WhatsApp Business API number transfer between BSPs. Typical timeline: 1–3 days. Zero downtime — your customers keep messaging the same number.
02
Catalog + contacts
One-click Shopify catalog sync. For non-Shopify stacks, we import your product feed, contacts, and conversation history with a migration engineer paired to your account.
03
Side-by-side mode
We run alongside your current tool for up to 14 days. Compare AI quality, response time, and conversion in production before you commit.
04
Flip the switch
When the data backs the decision, we cut over during low-traffic hours. No contract penalties, no rebuild fees. Total typical migration: 3–5 business days.
Every claim on this page links to a public source. Pricing comes from Qontak’s own pricing page; review quotes are from G2, Capterra, or vendor community threads. We refresh on a 60-day cycle.
Shopify Partner