AI Commerce
Stop Renting Customers. Own Your AI Commerce Channel.
Stop paying high commissions for repeat buyers. bitbybit gives you an AI-powered direct commerce channel on WhatsApp. Keep 100% of your margins, own your customer data, and turn one-time shoppers into lifelong fans.
Your Brand
AI Concierge · Online now
💰 100% Retained Margin
(0% Marketplace Fee)
👤 100% Owned Customer Data
Marketplaces are great for discovery. But...
Every repeat order sent back through a platform means:
The problem
Marketplace-led commerce gets worse over time.
Fee pressure rises as categories mature
Commission rates that felt manageable at launch compound at scale. Every successful category becomes more expensive to sell in as platform fees and ad costs stack up.
Ad spend is the new cost of visibility
Organic reach on marketplaces has declined. Brands pay to be seen by customers they already have — paying twice for the same relationship.
Differentiation is hard inside a marketplace
Product pages, search rankings, and UX are controlled by the platform. Your brand competes side-by-side with every other listing in the same category.
The customer relationship belongs to the platform
Purchase history, contact data, and behavioral signals stay with the marketplace. You fulfill the order. They keep the customer.
Use marketplaces for discovery.
Use WhatsApp for the second order.
The first order makes sense—that's how customers find you. But every repeat order that stays on the marketplace is margin you gave away, and data you never captured.
Repeat order via Marketplace
Repeat order via WhatsApp Direct
Why this is inevitable
Customers live here
With over 2 billion active users, your buyers already live on WhatsApp. They expect to chat, ask, and checkout in a single thread. The audience is there—we just built the missing infrastructure.
Marketplace fees are unsustainable
Paying to access your own repeat customers is killing your margins. Rising platform fees and ad costs make building a zero-commission, direct channel an absolute economic necessity.
Infinite scale, zero headcount
Running direct commerce used to mean hiring armies of 24/7 human agents. Not anymore. Our AI handles complex discovery, recommendations, and checkouts simultaneously—without adding a single headcount.
One system — everything you need
The full stack for AI commerce on WhatsApp.
Product catalog and WhatsApp catalog
Upload products or sync from your store. Connect your WhatsApp catalog. Pricing, variants, inventory, and images stay current — the AI always pulls from live data.
AI-powered recommendations
Contextual product recommendations from real catalog knowledge, purchase history, and customer intent. Not scripted replies — actual commerce reasoning.
Agentic order taking
AI captures order intent, confirms quantities, applies pricing, and moves to checkout in-thread. Complex requests handled without human handoff.
Payment and shipping integrations
Payment links, saved methods, instant confirmation. Connect your logistics provider for tracking and delivery updates — all inside the same WhatsApp thread.
Customer memory and persona
Every order, question, and preference builds the customer profile automatically. The AI knows their size, their allergies, their buying patterns — and gets sharper with every conversation.
One dashboard for AI commerce
Catalog, orders, conversations, customer data, and AI performance — managed from one place. Not five disconnected tools. One system built for how AI commerce actually works.
The AI understands
Context. Memory. Reason.
The difference between a chat bot and an AI concierge is not speed. It is what the AI understands about your business, your catalog, and the customer asking the question.
Products, variants, and pricing
Every product, SKU, and price point — available in conversation. The AI recommends, compares, and answers product questions with the depth of your best sales staff.
Inventory and availability
Live stock levels and size availability. No recommending items that are out of stock. No disappointing the customer after they have decided.
Context and intent
Dietary needs, group sizes, occasion planning, budget constraints — complex requests handled in one conversation. The AI reasons through the requirement and surfaces the right answer.
Purchase history and memory
The AI knows what the customer bought, when, and in what size. Recommendations start from the real relationship — not a generic bestseller list.
Your repeat customers are your most profitable customers. Own that channel.
Interactive Journey
Better context. Better recommendations. Better buying.
A storefront shows products; an AI concierge helps customers buy. We move beyond static search to handle complex buyer intent and deep personalization — scaling your best sales expertise across every conversation.
Guided Discovery
Converts vague intent into curated shortlists based on live stock and purchase history.
Complex Decision Logic
Handles personalized constraints — dietary needs, group sizes, budgets — without human intervention.
Frictionless Conversion
Takes the customer from discovery to payment confirmation in a single thread.
Your Brand
AI Concierge • Online now
I'm planning a birthday party for 20 people. 2 guests are allergic to peanuts. What should I order?
10:23
Here's what I'd suggest for 20 guests — all peanut-free from our kitchen:
Perfect — add all of it!
10:34
Done — total Rp 249k. Ship to your saved Jakarta address?
AI Concierge • Online
Hi Alex! Your order #8829 is confirmed and packed. Track it live: track.link/8829
10:02
Looks like your package arrived! How are you liking the items? Reply with a rating 1-5 ⭐
5 ⭐ They are perfect, thanks!
Time for a top-up? You usually restock around this time.
Since you loved the previous set, we thought you might like our new limited edition add-on...
11:30
Grow repeat order rate
Customer lifecycle automation — the revenue flywheel.
The AI anticipates what the customer needs next — without you checking the calendar. Cart abandonment, new collection launches, replenishment windows, seasonal buying patterns — all handled automatically.
Order confirmed + tracking sent
Delivered in-thread. No separate email or tracking app needed.
Delivery confirmed — review requested
AI follows up when the order arrives and invites feedback.
Reorder window opens
AI calculates when they're likely to need more and sends a one-tap reorder prompt.
Cross-sell based on past order
Birthday party order → AI suggests a follow-up occasion pack.
Make every repeat order grow your profit—not cut into it.
Build your AI commerce channel on WhatsApp. Own the repeat order, keep the margin, and build customer relationships that compound. Free trial — no credit card required.
FAQ