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Turn Click-to-WhatsApp into revenue.
Commerce-trained AI that recommends products, captures orders, recovers carts, and builds loyalty with proactive reminders and segmented campaigns — inside WhatsApp.
See it in action
The AI concierge handles the entire customer journey—from discovery to repeat purchase.
Product discovery
AI-powered product recommendations based on customer preferences
Natural language search ("comfy shoes for wide feet")
Smart filtering by size, color, price, availability
Bundle suggestions & cross-sells at point of interest
iHuman handoff: Agent can take over at any stage with full context
WhatsApp commerce is at an inflection point
Click-to-WhatsApp is the new landing page
Meta ads now drive traffic directly to WhatsApp conversations. Your storefront is a chat, not a webpage.
AI can now take actions end-to-end
Beyond Q&A—AI validates stock, captures addresses, creates orders, and triggers campaigns autonomously.
Better measurement matters
Meta CAPI closes the attribution loop: ad → WhatsApp → order → conversion event → better optimization.
Handles real commerce complexity
Not just a chatbot—bitbybit understands product variants, validates inventory, calculates shipping, processes addresses, generates payment links, and creates orders in your system (Shopify or custom). It handles edge cases: out-of-stock alternatives, size guides, COD vs prepaid rules, multi-currency, and custom fulfillment logic.
Variant & inventory management
Address validation & shipping calculation
Order creation automation
Support + Marketing unified
Your AI concierge doesn't just answer questions—it resolves issues (order status, returns, exchanges) and triggers proactive actions (abandoned cart recovery, shipping updates, review requests, winback offers). One system for reactive support and proactive retention, with full agent handoff when needed.
Reactive: instant support resolution
Proactive: retention automation
Seamless human escalation
Meta CAPI measurement
bitbybit sends conversion events (ViewContent, AddToCart, InitiateCheckout, Purchase) back to Meta via Conversions API. This improves attribution accuracy, helps Meta's algorithm optimize for high-intent users, and enables better ROAS measurement for Click-to-WhatsApp campaigns—closing the loop from ad to order.
Server-side conversion tracking
Improved ad optimization signal
Better ROAS & attribution clarity
Revenue plays built in
Pre-configured automation that drives orders, reduces returns, and increases lifetime value.
Product recommendations & bundles
AI suggests complementary products and creates personalized bundles based on browsing behavior.
Abandoned cart recovery
Automatic follow-ups with cart details, discount incentives, and one-click checkout links.
COD confirmation
Proactive order confirmation to reduce fake COD orders and minimize RTO losses.
Post-purchase updates
Shipping notifications, delivery confirmations, and proactive support for common post-order issues.
Review requests
Timed messages asking for reviews with direct links—increasing social proof and conversion.
Winback & VIP campaigns
Segmented broadcasts to churned customers, VIP drops, and loyalty rewards for repeat buyers.
Control & safety
You define the rules. The AI operates within guardrails you configure—no surprises.
Brand voice & tone
Define how the AI speaks—formal vs casual, emoji usage, greeting style, and industry terminology.
Policies & guardrails
Set boundaries: what the AI can/can't do, refund rules, discount limits, and restricted product categories.
Segmentation tags
Auto-tag customers by behavior (VIP, at-risk, engaged) to power targeted campaigns and routing.
Human handoff rules
Define triggers for agent escalation—complex requests, VIP customers, refunds, or specific keywords.
Built on the bitbybit platform
Commerce is powered by our core products—each can be used standalone or together.
Works with your stack
Native integrations with leading ecommerce, marketing, and automation platforms.
"We were skeptical about WhatsApp commerce at first, but bitbybit changed everything. The AI handles 90% of our order conversations autonomously, and our team only steps in for complex cases. Cart recovery alone pays for the platform—we're seeing 40%+ recovery rates on abandoned checkouts."
Frequently asked questions
Everything you need to know about bitbybit Commerce.
Ready to turn Click-to-WhatsApp into revenue?
See how leading ecommerce brands use bitbybit to drive orders, recover carts, and increase lifetime value—all inside WhatsApp.