Customer Support
Your support already knows the answer.
AI resolves routine queries with full order and conversation context. Humans handle the rest — with everything already loaded.
Your Brand
Support · Online now
Tracking: JNE-8847291
Estimated delivery: Thursday, April 10
Want me to send you live tracking updates?10:42
Outcomes
Faster resolution, better customer experience.
70%
AI resolution
Routine queries resolved without human handoff
12s
Avg AI response
First response time for AI-handled queries
24/7
Availability
Support coverage in 50+ languages
0
Context lost
Complete history on every handoff
Resolution proof
Three scenarios. Three resolutions. Zero context lost.
See how AI and human agents work together to resolve real support cases — with full customer context on every interaction.
Scenario 1 covers order tracking resolved by AI, scenario 2 handles returns with instant policy checks, and scenario 3 shows complex billing escalation with a prepared human handoff.
Sarah Chen
Customer
Resolved by AI in 3 seconds
Agent Context Panel
Sarah Chen
VIP · 8 orders · $847 LTV
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The context advantage
Every agent sees the complete customer. Every time.
Order history, conversation summary, VIP status, internal notes, and AI-suggested responses — all visible before the first reply.
When AI hands off to a human, the brief is already written. No repetition. No lost context. Just resolution.
Support that feels personal at scale.
Sarah Chen
+65 9123 4567
Orders
8
LTV
$847
Last order
2d
Recent Orders
Linen blend shirt
#4821 · Apr 2, 2024
$89
Shipped
Cotton tee
#4756 · Mar 15, 2024
$45
Delivered
Denim jacket
#4502 · Feb 28, 2024
$185
Delivered
Conversation Summary
Customer inquired about order #4821 shipping status. AI resolved with tracking info. Previously asked about care instructions. No outstanding issues.
“Hi Sarah! Based on your purchase history, you might love our new summer linen collection. Would you like me to send you some recommendations?”
Internal Note
High-value customer, prioritize for VIP treatment. Prefers linen fabrics. — Agent David, Mar 20
Resolve faster. Retain more customers.
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