Product Updates

What's New in bitbybit

New features and improvements to help you sell more, support faster, and automate on WhatsApp.

Recent Highlights

New

Power messages in Automations

Add richer actions to build more flexible automation flows.

bitCRM
New

GoSend delivery integration

Manage deliveries with GoSend directly in your commerce workflows.

CommerceIntegrations
Improved

Clearer order timeline

Order timelines are easier to follow for faster support.

Commerce

December 2025

Power messages in Automations

New

Add richer power message actions to build more flexible automation flows.

bitCRM

Clearer order timeline

Improved

Order timelines are easier to follow, so teams can quickly understand what happened.

Commerce

bitChat Flow Library polish

Fixed

Stability and usability improvements to the Flow Library based on production feedback.

bitChat

November 2025

GoSend delivery integration (phased rollout)

New

Manage deliveries with GoSend directly in your commerce workflows.

CommerceIntegrations

Store location settings

New

Configure store locations to support smoother ops and fulfilment setup.

Commerce

Smarter pricing & payment entry in Commerce

New

Faster, clearer price input and improved payment method experience.

Commerce

Commerce tables are easier to work with

Improved

Better table usability for faster daily operations.

Commerce

AI fallback when AI replies fail

New

Keep conversations moving with safer fallbacks when AI runs into errors.

AI StudiobitChat

Send invoices through Automations

New

Automatically send invoices as part of your automation workflows.

bitCRM

Scheduled triggers upgrade

Improved

More reliable scheduled automations for recurring workflows.

bitCRM

Onboarding campaigns now point to bitCRM by default

Improved

New accounts follow the updated onboarding flow aligned to bitCRM.

bitCRMPlatform

Template and Commerce reliability fixes

Fixed

Fixed broken Learn more links in templates and improved stability when editing variants.

bitCRMCommerce

September 2025

Pre-approved templates for campaigns & automations

New

Send messages using pre-approved templates to move faster with confidence.

bitCRM

Bulk import products

New

Add lots of products faster with bulk import.

Commerce

Block/unblock customers in Live Chat (WhatsApp Cloud API)

New

Manage customer access directly from the inbox when needed.

bitChatCustomers

Translate an entire ticket

New

Understand and respond across languages with full-ticket translation.

bitChat

Team notifications for shared assignments

New

Get notified when conversations are assigned to All so nothing gets missed.

bitChat

New fulfillment + partial fulfillment flow

New

Handle fulfilment more accurately with a clearer partially fulfilled process.

Commerce

Unified settings

New

A more centralized settings experience for quicker configuration.

Platform

Better address handling in Orders & Customers

Improved

Address management is more consistent across customer and order workflows.

CommerceCustomers

AI Studio knowledge base upgrades

Improved

Scrape whole sites, upload images, and connect channels to strengthen agent answers.

AI Studio

Message templates formatting

Improved

Cleaner formatting so outbound messages look more consistent.

bitCRM

Ticket filters + onboarding improvements

Improved

Faster triage with better filters and a smoother onboarding experience.

bitChat

August 2025

Knowledge Base for AI agents

New

Give agents a knowledge base to answer using your sources and content.

AI Studio

Pin chats

New

Keep important conversations at the top of your inbox.

bitChat

Multiple companies with the same number (catalog adjustment)

New

Better support for catalogs when multiple companies share a number.

CommerceIntegrations

AI agents can reply with images

Improved

More expressive replies with image support in the correct reply format.

AI StudiobitChat

Orders workflow upgrades

Improved

Improvements across order creation/editing, customer cards, statuses, and filters.

Commerce

Products & variants usability improvements

Improved

Clearer variant naming, pricing behavior, and smoother add-items experiences.

Commerce

WhatsApp catalog for multiple products

Improved

Better catalog enablement across more product setups.

CommerceIntegrations

AI agent skills: follow-up & auto-resolve

Improved

Agents can follow up and resolve more cases automatically.

AI Studio

Automation template CTAs

Improved

More reliable template CTAs with static web URLs.

bitCRM

Inbox + order creation fixes

Fixed

Fixed add-items search issues, cut-off message options, and template formatting inconsistencies.

bitChatCommercebitCRM

July 2025

TikTok Chat

New

Support TikTok conversations as a channel in your workflow.

bitChatIntegrations

Easier bitChat onboarding

Improved

Get set up faster with a clearer onboarding flow.

bitChat

Cleaner product variants experience

Improved

Updated variant design and pricing fields for easier catalog management.

Commerce

June 2025

Campaign analytics improvements

Improved

Clearer analytics to understand campaign performance faster.

bitCRM

Orders experience upgrades

Improved

Better add-items flow, notes, payment method UX, and safer shipping edits.

Commerce

Commerce page stability fixes

Fixed

Resolved errors that caused whoops states and missing pages.

Commerce

May 2025

Order management

New

Manage orders more effectively with the updated order management experience.

Commerce

Meta Conversion API

New

Better attribution by connecting conversions to Meta.

IntegrationsCommerce

Better image recrop experience

Improved

Faster and smoother image recropping for daily content workflows.

Commerce

Meta integrations inside the app

New

Turn on Meta integrations without leaving your workflow.

Integrations

AI Studio onboarding

New

Guided onboarding to launch your first agent faster.

AI Studio

Live Chat CRM & OTP tabs

New

More context in the inbox to help your team support and sell faster.

bitChatCustomers

Maintenance alerts in the info panel

Improved

Stay informed with clearer maintenance history and alerts.

Platform

More pre-built templates + better social login

New

More templates plus LinkedIn login and a cleaner social login experience.

bitCRMIntegrations

Instagram comment integration + expired conversation banners

New

Better handling for Meta-related conversations and Instagram engagement.

IntegrationsbitChat

Ticket notes + WhatsApp carousel polish

Improved

Smoother daily workflows with usability improvements.

bitChat

Analytics, address saving, and add-items bugs

Fixed

Fixed time display issues, refund timeline gaps, address saving, and product selection bugs.

CommercebitChat

April 2025

Vouchers in campaigns & automations

New

Use vouchers directly inside campaigns and automation flows.

bitCRM

Pre-built template page

New

Start faster with a dedicated pre-built template library.

bitCRM

Cleaner chat list previews

Improved

Message previews in the inbox are cleaner and easier to scan.

bitChat

Ask customers for CS ratings on WhatsApp

New

Collect ratings with an easy WhatsApp button flow.

bitChatIntegrations

Ticket filters, onboarding, and product page polish

Improved

Day-to-day UX improvements across key workflows.

bitChatCommercePlatform

Xendit integration modal

Improved

Clearer payment integration setup experience.

CommerceIntegrations

Smarter AI usage alerts

Fixed

Reduced noise by showing alerts only when usage is near limits.

AI Studio

March 2025

WhatsApp Carousel in campaigns & automations

New

Send richer carousel messages to drive higher engagement.

bitCRMIntegrations

WhatsApp form response confirmation

New

Send confirmations back to customers after form submissions.

bitCRMIntegrations

Share bitLinks with QR codes

New

Make links easier to share in-store and offline.

Platform

Add actions directly from triggers

Improved

Build automations faster with smoother trigger-to-action workflows.

bitCRM

AI Studio + WhatsApp login improvements

Improved

Better authentication flows and usability improvements.

AI StudioIntegrations

Inbox UX polish

Improved

A cleaner message panel and better preview/templating experience.

bitChat

Small UX + naming cleanup

Improved

Clearer terms and small UI improvements across the product.

Platform

Inbox filtering quirks

Fixed

Fixed edge cases where UI behaved oddly when filtering and navigating.

bitChat

February 2025

AI agent inside the Chatbot page

New

Manage agent experiences directly in the chatbot workflow.

AI StudiobitChat

Trigger automations from WhatsApp form submissions

New

Start workflows automatically from form responses.

bitCRMIntegrations

AI-generated customer tags

New

Automatically tag customers to help segmentation and targeting.

CustomersAI Studio

WhatsApp catalog in bitLink

New

Display catalog content inside bitLinks.

IntegrationsPlatform

Info panel + UI refinements

Improved

Clearer overview screens and tidier UI alignment.

bitChatPlatform

Rich text + character limits in message fields

Improved

Cleaner message composing for more consistent outbound communication.

bitCRMbitChat

Inbox usability fixes

Fixed

Fixed chat filter navigation issues and cursor behavior.

bitChat

Small styling inconsistencies

Fixed

Minor UI polish and consistency fixes.

Platform

January 2025

AI agent versioning

New

Iterate safely on agents with version history.

AI Studio

AI model settings

New

Choose AI settings that balance speed, cost, and quality.

AI Studio

bitLogin onboarding improvements

New

Easier setup with onboarding and embedded-app detection.

Platform

Live Chat filter modal

Improved

Faster inbox triage with a better filter experience.

bitChat

Order history loading state

Improved

Clearer loading feedback when viewing orders.

Commerce

Clearer WhatsApp integration settings

Improved

Simpler navigation for WhatsApp API and WhatsApp Business options.

Integrations

Automation analytics crash

Fixed

Stability fix for automation analytics.

bitCRM