Customer Success
Full-Time
Customer Success Manager
Jakarta, Indonesia
On-site
Full-time permanent
Drive customer growth and success
Lead customer relationships for our fastest-growing AI platform. You'll help 200+ brands maximize their WhatsApp commerce potential, drive measurable business outcomes, and ensure customer satisfaction across our global client base.
Key Responsibilities
- •Manage relationships with 50+ key enterprise customers across Southeast Asia
- •Drive product adoption, feature utilization, and ensure customers achieve their business goals
- •Conduct regular business reviews, success planning sessions, and quarterly check-ins
- •Identify upselling and expansion opportunities to grow account revenue
- •Collaborate with product team to relay customer feedback and influence roadmap decisions
- •Create and deliver customer training programs, webinars, and best practice sessions
- •Monitor customer health scores, usage metrics, and proactively address churn risks
- •Work with sales team to ensure smooth onboarding and transition of new customers
Requirements
- •3+ years of customer success, account management, or client relationship experience
- •Proven experience with B2B SaaS platforms and enterprise customer management
- •Strong analytical skills with ability to interpret data and create actionable insights
- •Excellent communication, presentation, and relationship-building skills
- •Experience with CRM tools (HubSpot, Salesforce), customer analytics, and success platforms
- •Bachelor's degree in Business, Marketing, Communications, or related field
- •Fluency in English and Bahasa Indonesia; additional languages are a plus
Nice to Have
- •Experience in conversational AI, WhatsApp Business, or e-commerce platforms
- •Previous experience in a high-growth startup environment
- •Customer Success certification or relevant professional development
- •Experience with customer onboarding and training program development
Key Skills
Customer Success
Account Management
SaaS
Data Analytics
CRM
Training & Development