bitbybit was built for the customer who comes back — not the deal that closes once. The bet is the thread, not the pipeline: AI agent in the conversation, bitCRM as the customer record, no per-user pricing, no 6-month minimum. A relationship deepens. A deal closes.
bitbybit is the answer for commerce-led brands where the customer comes back — not deal-pipeline teams where the contract closes once. Pick bitbybit if your job is WhatsApp + Shopify commerce: cart recovery, broadcast campaigns, AI-powered in-thread cart and payment links, unified support + marketing + AI CRM on one customer record across bitChat, bitCRM, AI Studio, bitApp, and bitLink; flat published pricing ($99/mo Standard, $299/mo Pro Bundle); no per-user line; no 6-month minimum subscription cycle.
Pick Kommo if you’re running a B2B sales team where WhatsApp is one touch-point in a longer deal pipeline — pipeline-kanban shape with messenger conversations embedded in deal cards, lead scoring, rep activity, ad conversion tracking, booking automation — built on deep amoCRM heritage, or you’re already running amoCRM and want to add WhatsApp without a platform migration. A relationship deepens. A deal closes.
Bottom line: Kommo bills on a 6-month minimum — there is no month-to-month option (per Kommo’s pricing). bitbybit is month-to-month, so your validation period isn’t also your commitment period.
Kommo is in approach 4: a different shape entirely. It’s a B2B sales-pipeline CRM with WhatsApp as a channel inside the deal kanban. bitbybit is in approach 1: WhatsApp-first commerce. Kommo’s data model centres on the deal; bitbybit’s centres on the customer thread. Different shapes, different jobs.
Multi-vertical CX/CRM suites, pipeline CRMs, and enterprise conversational AI. Often capable products — but commerce on WhatsApp is one module across many industries, not what the platform was built around.
Best for: Enterprise and B2B buyers — multi-vertical CX/CRM rollouts, IT-led deployments, or a sales-pipeline CRM — where commerce on WhatsApp is one use case among many.
One AI agent that answers support and drives the repeat sale, on one customer record — built unified, with Shopify as source of truth.
Best for: D2C and Shopify brands where WhatsApp is the primary — or live — sales and retention surface.
AI-powered messenger-based CRM (formerly amoCRM, by QSOFT since 2009). Hero: “Sell faster on WhatsApp, Instagram & other messengers without the mess. AI handles the flow. You stay in control.” 100,000+ clients; pipeline-kanban heritage with WhatsApp, Instagram, Messenger, TikTok, Telegram, Facebook in the deal flow.
Kommo’s minimum subscription is 6 months. There is no monthly billing option. bitbybit is month-to-month — your validation period is not also your commitment period.
Kommo’s SalesBot is built in, but the full AI agent requires a separate paid add-on. bitbybit’s AI Studio is part of the platform — build and deploy AI agents without unlocking another SKU.
Kommo’s data model centres on deal pipelines and B2B sales tracking. bitbybit’s centres on the commerce thread — cart recovery, repeat purchase, order support, and campaigns.
Kommo’s CRM segments based on pipeline stages set manually by reps. bitbybit reads unstructured conversation content to auto-tag customer intent, purchase history, and product interest.
The risk with AI on your store is a bot that hallucinates a price, sounds nothing like you, and torches a customer relationship. bitbybit is built so it can’t — you see it, shape it, and stay in the loop.
Build and tune your agent in the Playground against real conversations. Nothing reaches a customer until you’ve seen exactly how it answers.
Outside what it knows — a price exception, a policy edge case — it says so and hands to a human with the full thread, instead of inventing an answer.
Tone, rules, and what it can and can’t say are configured in AI Studio — so it sounds like your brand, not a generic chatbot.
Your customer record and conversations live in your workspace, yours to export any time, with auditable logs in AI Studio.
And every answer is grounded in your live Shopify catalog — current product, price, and stock — so it answers from your store, not the internet’s guess at your business.
Rows are value-framed (what changes in your operation), not feature-framed. The "so what" column is the question your CFO will ask anyway.
| What we compared | Kommo | bitbybit Recommended | So what? |
|---|---|---|---|
| Month-to-month billing — no minimum subscription | 6-month minimum subscription, no monthly option (Kommo subscription docs) | You validate the tool before you commit your budget. | |
| Month-to-month billing — no minimum subscription — so what: You validate the tool before you commit your budget. | |||
| AI agent included on every plan | SalesBot included; full AI agent is a separate paid add-on | You don’t buy AI as a separate SKU. | |
| AI agent included on every plan — so what: You don’t buy AI as a separate SKU. | |||
| Team-size scaling without per-user fees | Per-seat billing $15–$45/user/mo (March 2026) | Hiring agents doesn’t compound your bill linearly. | |
| Team-size scaling without per-user fees — so what: Hiring agents doesn’t compound your bill linearly. | |||
| WhatsApp commerce workflows (cart recovery, broadcast, in-thread checkout) | Architecture is deal-stage-shaped; broadcast and commerce flows limited | Built for the commerce job, not the deal-tracking job. | |
| WhatsApp commerce workflows (cart recovery, broadcast, in-thread checkout) — so what: Built for the commerce job, not the deal-tracking job. | |||
| Native Shopify integration | Shopify app available; not purpose-built for in-chat commerce workflows | Live inventory, orders, and carts inside every conversation. | |
| Native Shopify integration — so what: Live inventory, orders, and carts inside every conversation. | |||
| AI CRM auto-segmentation from conversation content | Rule-based pipeline stages; no AI-driven conversation segmentation | Segments stay current without manual rep tagging. | |
| AI CRM auto-segmentation from conversation content — so what: Segments stay current without manual rep tagging. | |||
| B2B sales pipeline kanban with deals embedded | Kommo wins this row if pipeline visualisation is your primary need. | ||
| B2B sales pipeline kanban with deals embedded — so what: Kommo wins this row if pipeline visualisation is your primary need. | |||
| Click-to-WhatsApp ad → in-thread AI qualification | Both platforms handle this. | ||
| Click-to-WhatsApp ad → in-thread AI qualification — so what: Both platforms handle this. | |||
Advanced tier: $25/user × 5 = $125/mo. AI agent add-on: variable, typically $30+/mo. 6-month minimum: total ~$930+ before you can leave. bitbybit Standard: $99/mo, AI included, month-to-month, no minimum commitment. Numbers from Kommo pricing page (March 2026).
Three scenarios where Kommo is what you should buy. We’d rather lose the demo than waste your quarter.
Not sure which platform fits?
30-minute scoping call. We’ll tell you honestly — including when Kommo or another tool is the right call for you.
Kommo is a sales-pipeline CRM with WhatsApp integration. bitbybit is a WhatsApp-first commerce platform — AI agents, broadcast campaigns, CRM segmentation, and native Shopify commerce built around the channel rather than around the deal kanban.
Yes. Per Kommo’s subscription documentation, there is no monthly billing option — the minimum is 6 months. That means your SMB validation period is also your commitment period. bitbybit is month-to-month with no minimum commitment.
Kommo charges $15–$45 per user per month (new rates effective March 2026), plus a separate cost for its AI agent add-on. bitbybit’s pricing is team-based without per-seat fees compounding linearly.
Yes. bitbybit is an Official Meta Tech Partner, and Kommo is a Meta partner too. bitbybit’s differentiation is depth: purpose-built WhatsApp commerce, native Shopify sync, and AI that reads commerce context — not just deal stages.
For commerce brands, yes. bitbybit’s AI CRM handles segmentation, campaign automation, and customer lifecycle natively. If your primary use case is B2B pipeline management with deal stages and rep tracking, Kommo’s features are more relevant.
We handle the transition — WhatsApp number transfer, catalog and contact import, workflow rebuild, and a 7-day side-by-side option so you can compare AI quality in production before you commit. Zero downtime, no contract lock-in.
We handle the WhatsApp Business API number transfer between BSPs. Typical timeline: 1–3 days. Zero downtime — your customers keep messaging the same number.
One-click Shopify catalog sync. For non-Shopify stacks, we import your product feed, contacts, and conversation history with a migration engineer paired to your account.
We run alongside your current tool for up to 7 days. Compare AI quality, response time, and conversion in production before you commit.
When the data backs the decision, we cut over during low-traffic hours. No contract penalties. Total typical migration: 3–5 business days.
Brands considering Kommo usually shortlist:
Every claim on this page links to a public source. Pricing comes from Kommo’s own pricing page; review quotes are from G2, Capterra, or vendor community threads. We refresh on a 60-day cycle.
Last reviewed: 2026-05-25 · Spot something out of date? Email [email protected] — we’ll fix within a week.
The 7-day side-by-side option means you compare AI quality in production before you commit. Guided migration. No contract.
Shopify Partner