bitChat

How to Create and Activate Welcome Message

Enhance your customer experience by setting up a Welcome Message in bitChat. This message automatically greets new contacts when they reach out, creating a positive first impression and improving engagement. Follow these steps to activate it quickly and efficiently.

Step 1: Create a Chatbot

  • Before you can set up a Welcome Message, you need to create a chatbot flow. Follow the steps in How to Create A Chatbot Flow to get started.

Step 2: Assign the Welcome Action

  • Once your chatbot has been created, go to the bitChat Chatbot dashboard.
  • Click on the Welcome action card.
Click "Welcome action" card
  • In the dropdown, select the chatbot flow that you have created for your store's welcome message.
Select welcome action chatbot on dropdown

Step 3: Save

Click "Save"

#Note: The Welcome Message will be triggered when new contacts reach out for the first time and every 12 hours thereafter.

For further assistance, reach out to us at help@bitbybit.studio

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