The WhatsApp Business App campaign tool in bitCRM provides an easy way to engage customers through personalized messages and real-time interactions. This feature allows you to schedule messages and even convert them into customer service tickets. Follow this guide to create and schedule your next campaign:
Step 1: Go to Campaign dashboard
- Navigate to your bitCRM Campaign dashboard and click "Create new campaign"
Step 2: Select a channel
- Click "WhatsApp Business App"
Step 3: Set up your campaign
- Enter "Campaign name" and Choose "Campaign targets" from the dropdown.
Step 4: Schedule message
- Click "Send immediately" or “Schedule send” by selecting the date and time.
Step 5: Message template or Ticket option
- Click “search” for a “Message template" or you can see at How to Create a Message Template for Campaign to find out how to create it. Then optionally, assign the message as a ticket by clicking the checkbox "Convert message into a ticket" then click “Review”.
