bitCRM

How to Add Steps to an Automation

bitCRM’s automation feature allows you to enhance customer workflows by adding steps such as communication channels, product reviews, or delays. This flexibility ensures your automations are tailored to customer behaviors, increasing engagement and efficiency. Learn how to customize your automation process in a few simple steps.

Step 1: Access the bitCRM Automation Dashboard

Go to the bitCRM Automation dashboard.

Step 2: Create a New Scenario

Click "Create new scenario"

Step 3: Set Up Your Trigger Before Adding Steps

Make sure your trigger is set up correctly before proceeding. For detailed instructions, refer to How to Set up a Trigger.

Step 4: Add a Step

Click "+" to add a step, then select from "Communication channel," "Product Review," "Time delay," or "Conditions" to tailor your automation.

Select from "Communication channel," "Product Review," "Time delay," or "Conditions"

Step 5: Save the Scenario

Click "Save" and click “Save automation”.

For further assistance, reach out to us at help@bitbybit.studio

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