Turn WhatsApp into your AI-powered sales channel
Connect to 2+ billion WhatsApp users with 98% open rates. Deploy AI agents that sell, support, and convert 24/7. From Click-to-WhatsApp ads to checkout — all in one conversation.
What you can do
Real use cases from businesses using this integration with bitbybit
Recover abandoned carts
Send personalized cart reminders with product images and one-click checkout links. Recover 10-15% of abandoned carts.
Answer product questions instantly
AI agents trained on your catalog answer sizing, availability, and shipping questions 24/7. No wait times.
Capture leads from Meta ads
Click-to-WhatsApp ads drop customers straight into a conversation. AI qualifies and routes to sales.
Send order updates proactively
Automatic confirmations, shipping notifications, and delivery alerts. Customers know before they ask.
How it works
Get up and running in minutes, not days
Connect your WhatsApp Business
Link your WhatsApp number through Meta Business Manager. Takes 15 minutes with our guided setup.
Configure your AI agent
Set your brand voice, upload FAQs, connect your product catalog. AI learns your business in hours.
Launch automations
Enable abandoned cart recovery, order notifications, and campaign broadcasts. Go live same day.
Scale with your team
AI handles routine queries. Your team focuses on high-value conversations in a shared inbox.
AI agents that sell and support
Deploy intelligent AI agents trained on your products, policies, and brand voice. Handle inquiries, recommend products, and guide customers to purchase — automatically.
Product recommendations
AI suggests products based on customer questions, preferences, and browsing behavior. Increase average order value with smart upselling.
FAQ automation
Train AI on your knowledge base, shipping policies, and return procedures. Resolve 70% of inquiries without human intervention.
Smart handoff to humans
AI detects when human help is needed — complaints, complex orders, VIP customers — and transfers with full conversation context.
Multilingual support
AI automatically responds in the customer's language. Support customers across Indonesia, Malaysia, Singapore, and beyond.
Marketing campaigns with 98% open rates
Run broadcast campaigns, trigger automated flows, and capture leads from Meta ads. WhatsApp delivers where email fails.
Click-to-WhatsApp ads (CTWA)
Run Facebook and Instagram ads that open directly in WhatsApp. Skip landing pages. AI qualifies leads instantly and routes hot prospects to sales.
Broadcast campaigns
Send promotional messages to customer segments. Use dynamic variables for personalization — name, last purchase, loyalty points, and more.
Abandoned cart recovery
Automatic reminders with cart contents and product images. Include discount codes for urgency. One-click payment links to complete purchase.
WhatsApp Flows
Create interactive multi-screen forms for appointments, registrations, feedback surveys, and lead capture — all without leaving the chat.
In-chat commerce and payments
Browse products, build carts, and pay without leaving WhatsApp. Reduce friction at every step of the purchase journey.
WhatsApp Catalog
Display up to 500 products with images, descriptions, and prices. Customers browse and add to cart in the conversation.
Interactive product messages
Send single product cards and multi-product carousels. Customers tap to view details and add to cart instantly.
Secure payment links
Generate checkout links via Xendit for GoPay, OVO, DANA, bank transfer, and cards. Payment confirmation flows back automatically.
Order management
AI agents can check inventory, create orders, send payment links, and initiate returns — all within the chat conversation.
Automated customer journeys
Set triggers based on Shopify events and customer actions. Deliver the right message at the right moment, automatically.
Order confirmations
Instant WhatsApp notification with order details, estimated delivery, and tracking link. Customers know their purchase went through.
Shipping updates
Automatic notifications when orders ship and are out for delivery. Tracking links update in real-time.
Delivery confirmation
Alert when delivered. Request reviews and feedback while the experience is fresh. Build social proof automatically.
Post-purchase nurturing
Restock reminders, complementary product suggestions, and loyalty program updates. Turn one-time buyers into repeat customers.
Team inbox and collaboration
All WhatsApp conversations in one shared inbox. Assign, tag, and track every customer interaction across your team.
Multi-agent inbox
Multiple team members handle conversations from one WhatsApp number. See who's assigned, response times, and conversation status.
Quick reply templates
Save approved message templates for common responses. Consistent messaging, faster replies, Meta compliance built-in.
AI Co-pilot
AI suggests responses, summarizes long conversations, and surfaces customer history. Your team works faster with context.
Ticket management
Categorize conversations, set priorities, and track resolution. Auto-resolve inactive tickets to keep the inbox clean.
Works great with
Connect multiple integrations to build powerful automation workflows
Frequently asked questions
Everything you need to know about this integration
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